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Frequently Asked Questions

Why should I select a Kotak Credit Card?

Kotak Credit Cards symbolize the following guiding principles:

Simplicity

Kotak Credit Cards are simple to understand and use. We have taken special care to make them hassle free so that you can spend time on more important things in life that require your attention.

Transparency

Kotak Credit Cards are transparent in communicating upfront what the card offers and what you would have to spend for it, if at all. We have taken care that there will be no hidden charges associated with this card.

Relevance

Kotak Credit Cards have understood what you need the most from your credit card, and have been designed to give you only those benefits that are most relevant for you.

This promise from Kotak ensures that you only get the best from your credit card!

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What should be done if the Card is lost / Stolen?

You can call our 24-Hour Customer Contact Centre, report the loss and place a request for Card replacement. You should also report the loss/ theft of the credit card to your Program Administrator through a written communication.

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Do I have to use this card only for my official expenses?

This card is specifically meant for official purpose. However you can use this card for personal expenses which will purely depend on the policy of your corporate who has availed the CORPORATE CARD OPTION.

This is more so as the consolidated bill will also include any personal spends done on a corporate card and the expenses for the same will have to be settled between you and your company.

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What should I do if my address/personal details have changed?

Request you to intimate us by sending an email through your Program Administrator. Kindly give us 4 working days to get your details changed in our system.

Incase you also have any other relationship with Kotak Mahindra Bank (e.g. Savings Account, Current Account, Loan relation etc.), we request you to visit our branch and get your address/ personal details changed.

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What type of card is Corporate Credit Card?

The Kotak Corporate Credit Card is a VISA Platinum card.

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