Frequently Asked Questions

What is Kotak Mahindra Bank Payment Gateway service?

Kotak Mahindra Bank Payment Gateway is a web based service which enables you to pay for online purchases across various shopping sites, utility bills, travel bookings etc

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Are there any limits for my payments done using Kotak Mahindra Bank Payment Gateway service?

You can transact upto Rs.10,00,000 using payment gateway netbanking. However, different limits may apply to certain category of transactions.

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What are the charges for using Payment Gateway?

There are currently no charges for using Kotak Mahindra Bank Payment Gateway services.

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Can I cancel my payment made through Kotak Mahindra Bank Payment Gateway?

No. A payment once confirmed cannot be cancelled as the same is debited from your account.

You will need to contact the Company / Merchant to whom the payment is made for a refund in case you wish to cancel your payment.

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Do I get any proof for my payments made online using Kotak Mahindra Bank Payment Gateway service?

For all payments made through Payment Gateway, you will get a confirmation sms and email. Additionally, you will find the payment details in your Statement of Accounts.

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