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Designated Depository Participant (DDP)

If you wish to register Grievances related to DDP, send an email to: [email protected]

Time frame for response to Grievances is 7 working days.

For any escalations please write to the Complaince Officer Pankaj Mishra at: [email protected]

The customer can also lodge his complaint on the SEBI Scores site.

SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.gov.in/scores/Welcome.html and register for the same using their name, PAN, address, mobile number and email address.
For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.

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Disclaimer

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Disclaimer

By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.

Disclaimer

By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.

Disclaimer

By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.

Disclaimer

By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.

Wholesale Banking

If you have grievances regarding Wholesale Banking, please write to:

Nodal Officer - Wholesale banking

Vrinda Sharma (Associate Vice President)
Kotak Mahindra Bank Ltd.
27 BKC, 2nd Floor
Plot No. C - 27, Block - G
Bandra Kurla Complex
Bandra (E), Mumbai - 400 051

Mon to Fri (10.00 am to 6.00 pm)*

OR

Send an email to [email protected]

No charges are applicable for lodging in a complaint.
In case the complaint is not resolved at the bank level within a month of lodging of complaint or in case you are not satisfied with the response received, then you may write to the Banking Ombudsman

Treasury

If you have grievances regarding Treasury, please write to:

Level 1

In case of any Query/Suggestions/Complaints related to Treasury,

Send an email to [email protected].

Time frame for response for complaints related to Treasury is 7 working days.

Level 2

If you have not received a satisfactory response at Level 1 within 7 working days, please send an email to escalate to our Nodal Officer

Name : Mr. P. Balgi (Vice President)

Email: [email protected]

Address: Kotak Infiniti, 4th Floor , Zone 4 Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097

Telephone No: 022-62042110

*Mon to Fri 10.00 am to 6.00 pm excluding bank holidays

Since this is an escalation to Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. For us to be able to provide a comprehensive and satisfactory resolution, we request you to share your Service Reference Number and provide details of the matter via email.

Level 3

If you have not received a satisfactory response at Level 2 within 2 working days, please send an email to escalate to our Principal Nodal Officer

Name : Mr. A. Shah

Email: [email protected]

Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097

Telephone No: 022-6204 2120

*Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays

Since this is an escalation to Principal Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. For us to be able to provide a comprehensive and satisfactory resolution, we request you to share your Service Reference Number and provide details of the matter via email.

In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman

Wealth Management

If you have grievances regarding Wealth Management, please write to:

Nodal Officer - Wealth Management

Dhanya Pillai / Ankush Kannaw
Kotak Mahindra Bank Ltd.
6th floor, IT Infinity Park,
Malad (East), Mumbai - 400097

Mon to Fri (10.00 am to 6.00 pm)*
Telephone No. 022-66006000

OR

Send an email to [email protected]

You can also register your grievance at our Customer Contact Centre at our 24hrs Toll Free no.1800 266 6666

In case the complaint is not resolved at the bank level within a month of lodging of complaint or in case you are not satisfied with the response received, then you may write to the Banking Ombudsman

Custody Services

If you wish to register Grievances related to Custody Services, send an email to: [email protected]

Time frame for response to Grievances is 7 working days.

For any escalations please write to the Compliance Officer Pankaj Mishra at: [email protected]

The customer can also lodge his complaint on the SEBI Scores site.

SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.gov.in/scores/Welcome.html and register for the same using their name, PAN, address, mobile number and email address.
For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.

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Disclosures Regulation 46 and 62

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Banking Ombudsman
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Personal Loan EMI Calculator
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Others

Credit Card T&C
Co-brand Credit Card
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Public Notice
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MSME Policy & Regulatory Updates
USA Patriot Act Certification
Subscriptions / Recurring Payments
Wolfsberg AML Questionnaire
Auction-cum-Sale Notice
Asset Classification Norms
Recovery Agent
Information’s for LEAs
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