If you have not received a satisfactory response at Level 1 within 7 working days , please follow either of the below steps.

Click here to send an email to our Service Assurance Centre.
 

Please note : You are requested to approach this higher Level 2 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

If you have not received a satisfactory response at Level 2 within 5 working days, please click here to send an email to our Nodal Officer.

Name: Mr. N. Pohare.

Address: Kotak Infinity, 6th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Email : Click here

Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: 8879374983

Since this is an escalation to Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.

If you have not received a satisfactory response at Level 3 within 5 working days, please click here to escalate the issue to our Principal Nodal Officer

Name: Ms. S Ghosh.

Address: Kotak Infinity, 6th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E), 
Mumbai - 400097

Email : Click here

Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: +91 8879412910

Since this is an escalation to Principal Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.