Level 1 - Grievance Redressal

If you have not received a satisfactory response at Level 1 within 7 working days , please follow either of the below steps.

Click here to send an email to our Service Assurance Centre.

Please note : You are requested to approach this higher Level 2 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

OR

Download and fill the grievance form in any of the below languages and send it to the address mentioned on the form.

English	Hindi	Marathi	Assamese	Bengali	Gujarati
Kannada	Malayalam	Oriya	Tamil	Telugu

If you have not received a satisfactory response at Level 2 within 5 working days, please click here to send an email to our Nodal Officer.

Name: Ms. M. Raju

Address: Kotak Infiniti, 4^th Floor , Zone 4
Bldg No.21, Infinity Park,
Off Western express Highway,
General AK Vaidya Marg,
Malad ( E) , Mumbai – 400097

Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: (080) 69428500

Since this is an escalation to Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.

If you have not received a satisfactory response at Level 3 within 5 working days, please click here to escalate the issue to our Principal Nodal Officer

Name: Mr. K. Vora (Senior Executive Vice President )

Address: Kotak Infiniti, 4^th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Email : Click here

Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: (080) 69428600

Since this is an escalation to Principal Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.

In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman

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Please note : You are requested to approach this higher Level 2 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

Since this is an escalation to Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.

Since this is an escalation to Principal Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.

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