If you have not received a satisfactory response at Level 1 within 7 working days , please follow either of the below steps.
Click here to send an email to our Service Assurance Centre.
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If you have not received a satisfactory response at Level 2 within 5 working days, please click here to send an email to our Nodal Officer.
Name: Ms. M. Raju
Address: Kotak Infiniti, 4th Floor , Zone 4
Bldg No.21, Infinity Park,
Off Western express Highway,
General AK Vaidya Marg,
Malad ( E) , Mumbai – 400097
Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: (080) 69428500
If you have not received a satisfactory response at Level 3 within 5 working days, please click here to escalate the issue to our Principal Nodal Officer
Name: Mr. K. Vora (Senior Executive Vice President )
Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097
Email : Click here
Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: (080) 69428600
In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman