Kotak Credit Card

Existing customer

Query About Type of query Description
Change in Contact Details Change of email ID To update your email id*, please login to Net Banking Profile Section and update your email id instantly. Alternatively, you can also call at 18602662666 and update your email id.
Change of Mobile No To update your mobile no*, please login to Net Banking Profile Section and update your email id instantly. Alternatively, you can also call at 18602662666 and update your email id.
Payment How can I make payment In order to know the payment options, Please click here.
Let me know my outstanding In order to know your outstanding, Please click here.
Statement I want to view my statement In order to view your current / last month statement, Please click here.
ATM Pin Credit Card ATM Pin Generation You can now generate your credit card ATM pin instantly, all you need to do is click here and update the required details.
Other Click here to submit your query Queries / Requests requiring authentication cannot be submitted through this option.
You are requested to send such requests through mailbox inside Netbanking.
Click here to login now. Select "Take me Directly to - MAIL" when logging into Net Banking.
Payment Payment made not posted

Payment done via IMPS is Instant, NEFT would take up to 3 working days and Non- Kotak Cheque payment would take 5 working days to reflect in your credit card account. To view TAT for other methods of payment, please Click here

In case, payment is still not reflecting on your credit card account post the above stipulated time, kindly provide us with a clear scanned copy of the bank statement reflecting the debit entries of the payment made towards your credit card. Below details should be available in your statement:

  • Name of the customer
  • Bank Name
  • Account number
  • IFSC code
  • Debit entries of the amount

Click here to submit your query.

Non bank customer

Query About Type of query Description
Apply for Product Apply for Credit Card Thank you for your interest in our Credit Card offering. We have a selection of credit cards that you can choose from to meet your specific needs. Every credit card in our ensemble has special services and benefits to suit individual needs. To apply now visit us at click here and select 'Credit Card' under the 'APPLY NOW' section
Application Status Processing of the credit card application from the date of receipt takes a minimum of 21 working days. If you wish to check the status of your credit card application, we request you to check the same by click here
Products & Services Features & Benefits Thank you for your interest in our offerings. We have a selection of credit cards that suits the need of every individual. Every credit card in our ensemble has special services and benefits to suit individual needs. For more details, you can visit us at click here
Other Click here to submit your query.
Queries / Requests requiring authentication cannot be submitted through this option.
You are requested to send such requests through mailbox inside Netbanking.
Click here to login now. Select "Take me Directly to - MAIL" when logging into Net Banking.