Mobile banking has helped bring banking to our fingertips. While most people in the country are getting accustomed to online banking, there are certain things that must be kept in mind to ensure safety and security while transacting online.
Below are some tips to help you be more vigilant while using mobile banking.
Never share MPIN (Mobile banking PIN) of your mobile banking app/ OTP (One Time Password) with anyone. MPIN is not required for receiving money. Hence, never share your MPIN with anyone even though it is an offer to receive money in your account.
Do not part with confidential information received from Kotak Mahindra Bank on your mobile.
Do not download mobile applications from unknown sources. Use official application stores such as Apple iTunes, Google Play Store
Avoid using public or shared networks for online transactions
Do not save confidential information such as your debit/credit card numbers, CVV numbers or PIN's on your mobile phone
Install an effective mobile anti-malware/anti-virus software on your smartphone and keep it updated
If you have to share your mobile with anyone else or send it for repair/maintenance — Clear the browsing history, clear cache and temporary files stored in the memory as they may contain sensitive information
Do not click on any URL in text message from non-reliable sources
Password-protect your mobile device to protect against unauthorised access.
Keep your mobile's operating system and applications, including the browser, updated with the latest security patches and upgrades
In case your mobile phone is lost/stolen, please call our 24-hour Customer Care to deactivate the mobile banking application
Refrain from downloading any app like Anydesk, Team viewer etc on the phone if suggested by the caller as this would allow the caller to view the information displayed on your screen device at his end through screen mirroring.
Never respond to calls, messages that ask for your personal and confidential information such as date of birth, last name, mother’s maiden name, user ID, OTP, ATM PIN, CVV, card details, PAN and aadhaar details etc.
Average Monthly Balance (AMB)
Non Maintenance Charge (NMC) - Monthly
Charges for non maintenance of minimum monthly average balance
5% of the shortfall in required AMB per month (Max upto Rs.600/-)
NEFT / RTGS / Fund Transfer (Through Netbanking / Mobile Banking)
NEFT / RTGS - Applicable only if done in Branch
Cash Transaction at Branch / Cash Deposit Machine (CDM) (Deposit or withdrawal)
Nil Charges upto 10 transactions or 5 lac/ month whichever is earlier. Post Nil Charges limits, charged at Rs 4.5 / 1000 (Minimum Rs. 150)
Debit Card / ATM Charges
Debit Card Charges
Kotak Bank's ATM Cash Withdrawal / Non Financial Transactions
Other Domestic ATMs - Cash Withdrawal / Non Financial Transactions ##
Declined Domestic ATM Transactions due to insufficient balance
Transactions declined at merchant outlets/websites/ATMs, due to insufficient balance(w.e.f April 1,2019)
Rs.25 per transaction
Cash Withdrawal / Non-Financial Transactions at International ATMs +
Rs.150 per cash withdrawal transaction & Rs 25 per non-financial transaction
Cardless cash withdrawal (IMT)
Nil charges up to 1 transaction per month and subsequent transactions will be charged Rs. 10/- per transaction
ECS / Cheque Issued & Returned (due to non availability of funds)
Rs.500 / instance
ECS Mandate Verification
Cheque deposited and returned (INR)
Rs.100 / instance
Duplicate Ad-hoc statement, Balance & Interest Statement, Duplicate Passbook, TDS Certificate Through Branch or any other Record Retrieval, Stop Payment - Single / Range of cheque thru branch; DD Revalidation; PO / BC Revalidation/ Cancellation (INR); Annual Combined Statement-Physical; Monthly Physical Statement; Regeneration of PIN of Net Banking / Phone Banking (sent through courier)
DD Cancellation (INR)
Foreign Inward Remittance Certificate
Cash** / Instrument Pick Up / Delivery (Not Valid for Ahmedabad & Kolkata)
10 Free calls / month, thereafter Rs. 150 per visit
KYC Pickup – Only for senior citizen and differently abled###
Rs. 100 per visit
Upto 3 Additional NMC waived Family member accounts under "My Family"
GST on Foreign Currency Conversion Charges (FCY) ~
Value of purchase or sale of Foreign Currency
Value on which GST rate will be applicable
Up to Rs 1,00,000
1% of the gross amount of currency exchanges or minimum of Rs.250/-
Above Rs.1,00,000/- to Rs.10,00,000/-
1000 + 0.50% of the gross amount of currency exchanged less 1,00,000.
Rs.5500/- + 0.10% of the gross amount of currency exchanges less 10,00,000 subject to maximum of Rs.60,000/-
250 (exclusive of GST)
75 (exclusive of GST)
Foreign Exchange Services (FES)
Outward Remittances - Individual
Telegraphic Transfer Charges (other than payment for imports)
INR 1250 + Tax
Correspondent Bank Charges (Outward remittance wherein the foreign bank charges are paid by remitter)
INR 1000 + Tax
Issue of FCY DD's
INR 750 + Tax
Commission in lieu of exchange (in case of debit from EEFC/RFC/SFC account)
0.125 %; minimum INR 1,000 +Tax
"As per RBI guidelines, Business / Commercial transactions are not permitted in the Savings Accounts.
##Cash withdrawal limit from other Domestic ATM is Rs. 10,000 per transaction.
Transaction and Value Added SMS alerts would be sent at Nil Charge to the customers who have subscribed for Daily / Weekly. Balance Alerts facility. Alerts that have been mandated by RBI as well as alerts which are deemed appropriate by the Bank, will be sent at Nil Charge, even if Daily / weekly Balance SMS alerts facility has not been subscribed.
**Indo - Nepal Remittance Scheme (NEFT Charges):
If Beneficiary maintains an Account with Nepal SBI Bank Ltd. (NSBL): Rs. 25 per txn (incl all taxes).
If Beneficiary does not maintain an Account with Nepal SBI Bank Ltd (NSBL): Upto Rs. 5,000 Rs. 75 per txn & beyond Rs. 5,000 Rs. 100 per txn (incl all taxes).
Nova Savings and Classic Savings are available in Rural and Semi-Urban Branches. Service Charges & AMB requirement for 'Savings Account for Minors without Guardian' will be same as 'Nova Savings Account'.
Service Charges for Synergy Savings Account' would be same as ‘Nova Savings Account’. However , there is no minimum AMB requirement in Synergy Savings Accounts.
Service Charges for Savings Account For Professionals' would be same as ‘Pro Savings Account’. However , there is no minimum AMB requirement in Savings Accounts For Professionals’
Service Charges for Savings Account For Special Projects' would be same as ‘Edge Savings Account’. However , there is no minimum AMB requirement in Savings Accounts For Special Projects’
Service Charges for 'Kotak Composite Savings Account' will be same as 'Ace Savings Account'. Duplicate Ad-hoc statement will be charged at RS.100/- per request on 'Kotak Composite Saving Account'
The Bank will charge cross-currency mark-up of 3.5% on foreign currency transactions carried out on Debit Cards. The exchange rate used will be the VISA / Master Card wholesale exchange rate prevailing at the time of transaction.
A charge of 1% on the transaction amount + GST will be applicable on cash withdrawal transactions done at merchant outlets (Cash@PoS) [w.e.f April 1,2019]
Non-financial transactions are Balance Enquiry, Mini Statement & PIN Change.
Debit Card Annual Charges for Junior, Youth and Maestro Debit Cards will be same as Classic Debit card. Debit Card Annual Charge for Titanium Debit Card issued to Edge / Nova will be Rs. 200 and free for others accounts.
+Additional charges levied by another bank on international ATM transactions will also have to be borne by the card holder.
Charges are exclusive of the Goods and Service Tax (GST).
With effect from July 1,2017 the effective Goods and Service tax rate will be 18% on taxable value. The GST rate is subject to change from time to time.
The above charges are subject to revision with a prior intimation of 30 days to all account holders. Closure of account due to revision of charges will not be subject to account closure charges.
Please note that the Cash Pickup/ Delivery charges pertain to the “ Cash Pick-up/ Delivery” service offered to the customer. Additional charges for cash transactions shall be levied basis the Cash Transaction limits offered under the respective variant. The Cash pick-up amount shall be a part of the overall Cash transaction limits offered under the variant.
<> Penalty charges. Non-maintenance charges (NMC) is not applicable once the savings account becomes inoperative / dormant.
With effect from April 1, 2015: In the event of a default in maintenance of Average Monthly Balance as agreed to between the Bank and customer for the month (referred as Default Month), the Bank will notify the customer clearly of the default and that the Average Monthly Balance for the account has to be met in the subsequent month (referred to as Notice Month). If the AMB is still not maintained in the Notice Month, the NMC (Non Maintenance Charges) for both the Default Month and Notice Month will be recovered in the subsequent month. The Bank may choose to notify by SMS / email / letter. It will be the responsibility of the customer to have a valid email id, mobile number and address updated with the Bank at all times, failing which, customer may not receive the notification/s. The NMC charges will be based on the shortfall observed in the AMB and as specified in the slabs in GSFC. In case of accounts sourced under promotional offering and enjoying conditional NMC waiver, the terms and conditions of such promotional offering shall prevail."
State government taxes/ Cess as applicable shall be charged
W.e.f 1st July,2020; threshold as well as Rate of TDS applicable for CASH withdrawal will dependent on submission of proof of Income Tax Return filed. Revised TDS rates will be as under :
Aggregate Cash Withdrawals in all accounts in a Financial Year
Income tax Return copy Submitted to Bank
Income tax Return copy NOT Submitted to Bank
Upto Rs.20 Lakhs
Rs.20 lakhs to Rs. 1 crore
In Excess of Rs. 1 crore
.@If PAN is not updated in the account then the TDS deduction at the rate 20% as per section 206AA of the Income Tax Act will apply. For foreign companies, foreign partnership firms, Non-residents additional surcharge and health & education cess will be applicable as per Income Tax law.