Frequently Asked Questions

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Can I get any benefit if I am an existing Kotak Bank current account or savings account customer?

Yes. We offer preferential interest rate, faster processing & doorstep service to existing bank customers while taking our business loan.

Can I have both Non Resident and Resident Savings Account?

No, a person can either have a Resident saving account or Non-Resident accounts (NRE /NRO)
 

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What is the eligibility criterion to avail Personal Accident Insurance cover on my RuPay India Debit Card?

Eligibility criteria:

The claim under Personal Accident Insurance shall be payable only if the card holder has carried out at least one transaction i.e. at a Merchant Establishment/ATM /ecommerce /Micro ATM/Business Correspondent of the bank at locations, within 90 days for RuPay Classic card prior to the date of accident including accident date. The Personal Accident Insurance (Death and Permanent Total Disability) would be an Open policy for any kind of accident leading to death or disability.

What is Forex Card?

The Forex Card is a Chip based pre-paid card introduced in association with Visa. It is the first card to offer you the option of loading up to 13 currencies in a single card in a convenient and secure way.

This card gives you the freedom to shop anywhere in the world and provides access to the currency of your destination at competitive market rates.

It can be used at all VISA ATMs and merchant establishments accepting VISA Cards worldwide except for a few countries which are listed in FAQ (2)
 

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How do I check whether my Kotak Debit Card is enabled for International payments?

You can check your International enabled status as below:

  • Login to Mobile Banking App
  • Under ‘Cards’ section, select ‘Debit Cards’
  • Choose ‘Activate/Deactivate’ Debit Card
  • The ‘International Usage’ should be On and Green

If your card is not ON, you can enable it by switching it ‘On’ and Submit & Confirm.

Alternatively, you can also Type DCENB (space) Last 4 digits of your Debit Card and send it to 9971056767

You International usage will be activated instantly.

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