Frequently Asked Questions

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How can I apply for this card?

If you are an existing Kotak Mahindra Bank customer, you need to have a Savings or Salary account with us to apply for this card. 

You can apply by clicking “APPLY NOW” in the banner above. 

Can I open 811 account online and apply for PVR Card?

Yes, New to bank customer can open 811 account online and apply for this card.

Which transactions are eligible for earning reward points through this Debit Card?

All transactions done on POS and E-Commerce via Kotak PVR Debit Card are eligible for earning PVR reward points (with certain exceptions and capping*). You will earn PVR reward points for all transactions be it bill payment, online shopping or POS transactions at merchant outlets, ticket booking etc.


ATM transactions (cash withdrawal) will not be considered for PVR reward points.

*Transactions not eligible for reward points are: Tax payments, Passenger Railways, Service Stations, Automated Fuel Dispensers, Direct Marketing, Insurance Services, Security Brokers / Dealers, Insurance Sales/Underwriting/ Premiums, Court Costs, Fines and Government Service, any Convenience fee, taxes on the convenience fee, or any Charity payments

Once the transaction is completed, when will the PVR rewards points be credited?

For all spends done on Kotak PVR Debit Card, PVR rewards points will be credited within 15 working days. Points will be visible in the PVR Privilege plus Account on PVR Mobile App/Website. Points will only be credited for spends done after enrolment to PVR Privilege Plus membership. Enrolment will be done within 15 working days from issuance of Debit Card which is subject to payment of card fees. On successful enrolment, you will receive a SMS from PVR.

Where can the I check the points and vouchers?

All the points earned and vouchers can be checked in  the PVR app and website. You will have to sign in to your PVR Privilege Plus Account to check the status of your points and vouchers.

How can I use the earned PVR Reward points? Where can I use the vouchers which are generated after reaching 100 points?

Once you reach 100 PVR Rewards Points, your points will get automatically converted to a voucher worth Rs. 100 which will be valid for 90 days and can be redeemed at PVR website, mobile app and offline counters for Movie Tickets, Food & Beverages.

All the points and vouchers can be redeemed on movie / F&B transactions at PVR cinemas only.

How many vouchers can be used in a single transaction?

You can use any number of vouchers (the ones generated after earned reward points get converted) in a single transaction.

Is there any validity on PVR reward points and Vouchers earned?

PVR Reward Points will have 365 days validity from the day of earning and vouchers will have a validity of 90 days once the same are generated.

What will happen to PVR Rewards point earned for a transaction which later gets cancelled?

Reward points will be rolled back for such transactions. In case a voucher has already been issued for such transactions, a negative balance will start reflecting in customers PVR account. You will have to transact and earn reward points so as to have a positive point balance.

What are the charges on Kotak PVR Debit Card?

This card will have an Annual Maintenance charge of Rs. 499 + Taxes. Replacement charges for the card are Rs. 200 + Taxes.

What will happen to points and vouchers of existing PVR Privilege customers who get upgraded to PVR Privilege Plus?

All the points and vouchers will be upgraded to PVR Privilege Plus account if you are already a PVR privilege customer. 

In case, you are opening a new Savings Account with Kotak Bank, please ensure to provide the same mobile number to Kotak Bank while opening the account which is registered with PVR Privilege account. In case, a different mobile number is provided, a new profile will be created for the customer with PVR and existing points and vouchers will remain in the old profile. Merging of profile will not be allowed at a later date.

Can an existing PVR Privilege Member take this card without opening Kotak Account?

No, Kotak Savings account needs to be opened for taking this Debit Card. In case, you already hold a Savings Account with Kotak Bank, you can apply for this Debit Card basis your eligibility.

I want to update mobile number for Privilege Plus Account. What process I need to follow?

All such requests will be entertained at the Kotak Bank’s end. You will have to submit a request to Kotak Bank where it will be verified and updated with your bank account and then it will be updated for Privilege Plus Account. 

The same will be carried out in 10 working days. Once the same is changed in PVR system, you will be informed by PVR.

What will happen to my points and vouchers in PVR Privilege Plus Account, in case of mobile number update?

You need to update the mobile number with Kotak Mahindra Bank. Once the mobile number is updated with the bank and PVR, existing active points & voucher will be transferred to the new profile created with the new mobile number.

What will happen when I use a different Kotak Debit Card instead of Kotak PVR Debit Card?

In this case, you will not earn any PVR reward points as it will be considered a normal Debit Card transaction.

Do I need to provide mobile number during every transaction which happens at PVR Cinemas?

Yes, you need to give mobile number registered with PVR Privilege Plus Account in every transaction so that credit of points happens in that particular account of customer in PVR Cinemas. 

In case you give a different mobile number, points will be credited to the profile linked with that particular number and points will not be allowed to merge later.

How will I be notified about credit of PVR reward points?

You will receive PVR reward points in your PVR Privilege Plus account within 15 working days of carrying out the transactions. You will also receive SMS from PVR notifying the credit of points. Points will only be credited for spends done after enrolment to PVR Privilege Plus membership. Sign in to PVR App using registered mobile number to view your PVR points.

What are the maximum points which I can earn?

Currently, there is no capping on maximum points which you can earn over a period of a year.

Can the earned points be used outside PVR? Where can the PVR Reward points be used?

PVR points can be utilized only at PVR cinemas. Once the points get converted to voucher(s), those vouchers can be used at PVR Cinemas to purchase movies/F&B.

I am unable to see my points or voucher post login to my account. What to do?

Please connect with PVR customer care team for all points and vouchers related queries or complaints. Below are the contact details: 8800900009 (local charges applied).

I am unable to login to my PVR Privilege Plus Account. What to do?

You can always click “Forgot Password” on PVR Web or Mobile and reset your Password with help of registered mobile number.

I am unable to use my Debit Card. What to do?

Please connect with Kotak Customer Care team with error details. Below are the contact details: 1860 266 2666 (local call rates apply)

When will I receive enrolment vouchers?

You will receive 5 enrolment vouchers of Rs 100 each issued by PVR, within 15 working days from issuance of Debit Card subject to payment of card fees. You will receive a SMS from PVR Cinemas post enrolment which will carry the voucher code.