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Important Information

What is a EMV Chip and PIN Card?

EMV is a technology being used by banks to mitigate the risk of Cards being used fraudulently at Point-Of-Sale (POS) terminals or ATMs. An EMV Chip and PIN card is the new global payment standard and It offers the highest level of security. The embedded chip in your credit card helps protect against counterfeiting and skimming card frauds. PIN will protect your card in case of loss/theft.

What is a PIN?

PIN(Personal Identification Number) is a 6 digit number you will receive after you receive your Chip Card within 7 working days. You can also generate / change your PIN online via Net Banking , Mobile Banking and IVR. Click here for more details. Please note that the PIN is critical for all POS terminal transactions like transactions at fuel stations, supermarkets, departmental stores etc and cash withdrawals at ATM's with Credit Card. Kindly keep this PIN secure and do not share it with anybody. Please note that you 6 digits Credit Card PIN is different from your Debit Card ATM PIN.

The merchant enters the amount to be paid by you. Kindly enter the PIN when the machine prompts for it
On verifying the amount, the receipt will be printed
Kindly sign the charge-slip on verifying the amount

Using Your Card

When you make a purchase, present your Kotak VISA Chip Credit Card at the Merchant establishment
Your card will be inserted into a chip reader and will be visible to you till the transaction is complete. In case the merchant establishment does not have a chip reader, the card can still be used with the help of the magnetic stripe
Please enter the PIN yourself when the machine prompts for PIN. Never reveal your PIN to anyone. Sign the Charge-slip post entering the PIN
If you suspect any fraud, contact us at our 24-Hour Customer Contact Centre immediately at 1860 266 2666
In case you have applied for an International card, the limit assigned on this card can be utilised completely for international transactions. Should you wish to reduce the limit on your credit card, please call our 24-Hour Customer Contact Centre at 1860 266 2666
Your credit limit is the total limit assigned to your card account for usage, including the usage of Add-on cards, if any

KOTAK CHIP and PIN CARD DO's

Note that your card is a Chip and PIN based card
Always enter the PIN yourself and then sign the charge-slip
Note that there would be merchants across the world using older technology terminals and hence, your card might also be swiped
In case your chip is not working, please call our 24-Hour Customer Contact Centre at 1860 266 2666

KOTAK CHIP and PIN CARD DON'Ts

Don't share your PIN or write it down anywhere
Do not reveal your PIN out loud or enter it when others are looking over your shoulder
If you damage the chip on the card accidentally, please ask for replacement by calling our 24-Hour Customer Contact Centre at 1860 266 2666
Do not share your Credit Card PIN with others
Don't let anyone enter the PIN on your behalf. Always enter the PIN yourself

Know more about different Credit Cards provided by Kotak Mahindra Bank.

Kotak Chip and PIN Credit Card

What is a EMV Chip and PIN Card?

What is a PIN?

What should I do with my old Card(s)?

How does a Chip and PIN Card work?

How does the Chip and PIN Card work?

Using Your Card

KOTAK CHIP and PIN CARD DO's

KOTAK CHIP and PIN CARD DON'Ts

Don't have a Kotak Credit Card?