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Frequently Asked Questions

What are the different categories of bill payments available?

Bill payments available on Kotak BillPay are for the following categories:

  • Electricity bill
  • Gas bill
  • Mobile post-paid bill
  • Water bill
  • Mobile Prepaid & DTH recharge
  • Insurance premium
  • Credit card bill
  • Landline & Internet bill

How do I register a new biller for payment?

Simply login to your Kotak Mobile Banking app or Net Banking, click on “Bill Pay/Recharge” & select “Add/Manage” option. Then click on “Add Biller” option & enter your biller details & click on “Submit”. Your biller will be registered successfully. In case of any further query, you may contact the call centre or visit the nearest branch also.

How much time does it take to register a new biller?

Registration for a new biller takes around 10 to 15 days.

How can I modify already registered biller?

You can modify the billers you have already registered by selecting “Add/Manage” Billers in “BillPay/Recharge” tab. Select the biller and click on “Modify” to change the details. Click on “Save Changes” to complete the modification process.

How can I set Auto Pay for a biller?

Simply login to your Kotak Mobile Banking app or Net Banking, click on “BillPay/Recharge” tab & select “Add/Manage” option. Then click on “Add Biller” option & enter your biller details under “AutoPay option”. Your bill will be paid automatically from the next billing cycle.