Kotak BillPay

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1. Mobile
2. Landline
3. Electricity
4. Water
5. Gas
6. Credit Card
7. Mutual Funds and
8. Subscriptions

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• Net Banking (after Login)
• Kotak Mobile Banking App
• SMS
• Visit to a branch
• Calling the Customer Experience Center
• Kiosk
• Kotak Mahindra Bank Website (https://www.kotak.com/en.html)

All these channels are available for making payments via your Bank Account or linked credit card or both

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1. Add Billers and Make Payment – Through this method, you will first have to register your biller and then, the biller will be available for payment. You will also get a notification on generation of the bill, for which you can set ‘Auto Pay’, which will lead to automatic payment of your bill and your account will get debited automatically on the due date. 
2. Make Payment without Registration– Customers can make payments without registration under the “Make Payment using Bharat Bill Bay Section”. This service is available only in Net Banking, after login and is limited to certain billers only as all billers do not support payments without registration.
   

 

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Post download, to activate the application on your handset, please call our 24x7 Customer Contact Centre at 1860 266 2666.

To pay using mobile banking; you first need to add/ register a biller on Kotak BillPay, log on to Net Banking. Alternatively, you can call up our 24 Hrs Customer Contact Centre or visit the nearest branch.

This facility is not available on this platform for payments using Kotak credit card.

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For BillPay using Credit Card: This facility is available to you if you are registered for Dynamic Access Code enabled Net Banking with transaction rights and have at-least 1 Kotak Credit Card. If you do not have a net banking password, follow the below steps:

•       Visit www.kotak.com
•      Click on Secure Login button below Net Banking
•      A new Window will open, click on Get Net Banking Password online instantly & securely
•      Follow the steps as prompted by the system & you will receive your Net Banking Password.

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To enable AutoPay, you will have to login to the Kotak Mobile Banking App or Kotak Net Banking and pay the bill or call the Customer Experience Centre or give instructions to the branch by submitting the BillPay Request for bill payment.

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Pay Bill – registered billers electronically present bills to you. Against the presented bill, you can use the ‘Pay Bill’ option to make the payment.

Instant Pay – you can use ‘Instant Pay’, if you wish to make payments for unregistered billers or in the case of registered billers, make a payment without waiting for the bill to be presented. Specific billers accept interim/ad-hoc payments. You can make interim payments to such billers using the Instant Pay option.

You also have the option to Pay Now or Pay at a later date or set up AutoPay.

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Vodafone, Airtel, Aircel, Idea, BSNL, MTNL Mumbai, MTNL Delhi, Tata Indicom, DOCOMO, JIO

Below are the DTH operators: 
Airtel TV, BIG TV, Dish TV, Sun TV, TataSky TV and Videocon TV DTH.

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The process starts with providing details as required by the biller. Once you click on ‘Register’ and confirm your registration, the request for adding the biller will be accepted. Once your biller details are verified by the biller, you will start receiving bills from the next billing cycle.
If the biller details do not match details maintained at the biller’s end, the status of the biller will be shown as ‘Rejected’ in the ‘View/Delete’ section and you can enter biller details afresh.

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The biller registration process consists of providing details as required by the biller; these details are will normally be available on the bill you have most recently received.

The request for adding the biller will be accepted, once you click on register and confirm your registration. Once your bill details are verified by the biller, you will start receiving your electronic bills from the next billing cycle.

If the biller details do not match details maintained at the biller’s end, the bill will not be presented and the status of the biller will be shown as ‘Rejected’ in the ‘View/Delete’ section to enable you to enter biller details afresh.

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On the net banking section select My Billers from Bill Pay / Recharge Section. Click on View / Delete Scheduled Payments. Select your biller and click on delete to delete the scheduled payment of biller

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This information will be sent to the biller for verification. The biller will verify these details so that bills can be presented to you and you can make payments to them. If the biller accepts the details you will start receiving the billpay alert. In case details are rejected, the same will be informed to you.

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You can then login to Net Banking/ Kotak Mobile Banking App/ SMS/ Call the 24 hour Customer Experience Centre or visit your nearest Kotak Mahindra branch to pay the bill.

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You have to login and pay the bill or call Customer Contact Centre or give instructions to the branch by submitting the BillPay Request for bill payment.

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In case you wish to apply Autopay for a registered biller, it can be enabled on Kotak Net Banking/ Kotak Mobile Banking App by using the ‘Set/Modify AutoPay’ option in Bill Pay section and clicking on ‘Set’ against the registered biller. 

To enable AutoPay at our 24 Hrs Customer Contact Centre, please provide specific biller details to the Customer Care Officer.

For enabling AutoPay at the Branch, please submit the BillPay Request Form providing Biller and AutoPay details.

AutoPay will be effective from the next billing cycle. For bills which have already been presented before you have given AutoPay instructions, please use the ‘Pay Bill’ option.

Please Note: You can set AutoPay via credit card only if Dynamic Access Code is registered.

If you are setting Auto Pay via Kotak Credit Card, please make sure of the following:

• You must have logged in Kotak Net Banking using Dynamic Access Code.
• Once you have set up Auto Pay, do not de-register for Dynamic Access Code else, the payment will fail on the Schedule date.
• Your Kotak Credit Card should be in Active stage i.e. there are no blocks due to non-payment of dues.
• The payment will be successful if you have the available credit to process the transaction.

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For ‘Presentment’ and ‘Presentment & Payment’ type of billers, you will be given the option to pay the entire bill amount or set an AutoPay limit. Presented bills will be paid as per the limit set by you.

For ‘Payment Only’ type of billers you can choose the frequency of payment (monthly, quarterly, half yearly, annually), payment date, start date and end date and payment amount. The amount will be paid on the date specified

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E.g. if you have set a limit of Rs. 500 for MTNL biller, and the bill presented to you is Rs. 510 - the entire bill will not get processed automatically. If the bill amount exceeds the AutoPay limit, the bill will not get paid automatically. Such bills can be paid through ‘View/Pay Bill’ up to three days prior to the bill due date.

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 Incase of ‘Payment Only’ type of billers’ payments will be made as per the payment amount, frequency of payment, date of payment mentioned by you.

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 This page can be printed and used as proof of payment. In addition, you can view the list of successful payments under ‘Payment History’.

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 However, please note that Kotak Mahindra Bank Limited will not be responsible for settling disputes between the biller and you relating to the amounts billed to you. For any specific charge that you might wish to dispute or discuss in a specific bill, you would need to contact your biller directly.

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 On Net Banking, post login, click on 'Prepaid Recharge' option under BillPay / Recharge section. Enter your correct mobile number/ subscriber number and choose your bank account/Linked Credit Card to be debited for instant recharge.

On the Kotak Mobile Banking App, Click on Mobile Recharge under Billpay Section. Enter your correct mobile number and choose your bank account / Linked Credit Card to be debited for instant recharge.

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 Additionally, also on successful recharge, mobile/DTH operator will send the confirmation of recharge through SMS on your mobile phone. In case you do not receive any confirmation, please check with your mobile/DTH operator.

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• Non-existent mobile number/DTH account number.
• Postpaid Mobile number / DTH account number that does not pertain to the chosen DTH operator.
• Mobile number which does not pertain to a specified operator.
• Incorrect top-up amount..

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Vodafone, Airtel, Aircel, Idea, BSNL, MTNL, Tata Indicom, DOCOMO, LOOP, Reliance CDMA, Reliance GSM, MTS, Connect, Uninor, S-TEL, Datacom, Etisalat, Virgin, Connect, Videocon

Below are the DTH operators: 

Airtel TV, BIG TV, Dish TV, Sun TV, TataSky TV and Videocon TV DTH.

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However, if the mobile number provided is available with the Operator, it would be recharged, even if a wrong number was entered by the customer, and no refunds would be available.

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• For Presentment billers you can schedule the payments up to 4 days prior to the due date.
• For billers that accept adhoc payments, you can schedule payments on any date within 6 months.

If you are scheduling any payment for Pay Later via Kotak Credit Card, please make sure of the following:

• You must have logged in Kotak Net Banking using Dynamic Access Code
• Once you have scheduled the bill, not de-register for Dynamic Access Code else, the payment will fail on the Schedule date.
• Your Kotak Credit Card should be in Active stage i.e. there are no blocks due to non payment of dues.
• The payment will be successful if you have the available credit to process the transaction.

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