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Frequently Asked Questions

What is Kotak BillPay?

Kotak BillPay is a 24X7 payment service that caters to all your bill payment needs. Through Kotak BillPay, you can pay your bills online in a secure and convenient manner. This service enables you to pay bills anytime, anywhere without the hassle of standing in long queues.

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What are the different categories under which bill payments can be done?

Bill Payments can be done for the following categories:

  1. Mobile
  2. Landline
  3. Electricity
  4. Water
  5. Gas
  6. Credit Card
  7. Mutual Funds and
  8. Subscriptions

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How do I pay my bills using Kotak Mobile Banking application?

Download the Kotak Mobile Banking application by sending a SMS MOBILE to 9971056767/ 5676788 from your preferred Mobile Number registered with us or call up our 24 Hrs Customer Contact Centre. Please ensure that you make the payment 4 days before due date as billers take up to 3 working days to update the payment.

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How much time does it take to register a new biller?

Registration for a new biller is dependent on biller’s bill cycle. Usually, a registered bill can be paid in the next bill cycle post registration. In case of billers where anytime payment is allowed, payment can be made immediately after registration

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What are the channels available to avail this service?

To avail this service, any of the following channels can be used:

  • Net Banking (after Login)
  • Kotak Mobile Banking App
  • SMS
  • Visit to a branch
  • Calling the Customer Experience Center
  • Kiosk
  • Kotak Mahindra Bank Website (https://www.kotak.com/en.html)

All these channels are available for making payments via your Bank Account or linked credit card or both

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