Sure. We can definitely take care of this!

In order to place a request for refund of excess payment towards your credit card, kindly share below documents with us.

1. Scanned copy of a cancelled cheque of the cardholder for the bank account from which the last payment was done. 

2.Scanned copy of the BANK STATEMENT of your last 2 payment done towards Kotak credit card. 

Please ensure below points are reflecting in the statement. Bank statement should be attested by the bank

  • Name of the customer
  • Bank Name
  • Account Number
  • IFSC Code
  • Debit entries of the amount


Ways to submit documents :

Option 1 : Click ""No,Need more help"" below to submit request along with required documents . Currently only 1 attachment is permitted .In case you want to share multiple documents/images,please ensure it is part of one file & upload in one go

Option 2 : Using Net banking 

  • Post Log in, click on the “Help” tab available at the top right corner of the page
  • Select “Inbox”
  • Select “Compose mail” 
  • Post selecting necessary details in all field , you may attach required documents and click “Send”


Please Note:

  • Mention reference number if any in case you have already registered a request with any of our branches or phone banking
  • Mention your registered mobile number & email id while filling up the form
  • For sharing multiple documents, we recommend to use Net banking


What next?

  • Once we have registered your concern, we will share reference number on your registered email id. 
  • Post receipt of the required documents we will be able to process your request and status will be communicated on your registered email ID."
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