Frequently Asked Questions

How do I get the Kotak Mobile Banking App?

You can download the Kotak Mobile Banking App from app.kotak.com or go to the app store on your device (Apple App Store / Google Play Store / Blackberry World / Windows Store). You can also SMS Mobile to + 91 9971056767 / 5676788 to receive a link of the app on your registered mobile number.

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What is a primary CRN?

The administrator of the Mobile Banking app in a device is termed as "Primary CRN". By default, the first CRN (Customer Relationship Number) added on the device will become the primary CRN. You can change the admin (primary CRN) in Settings.

 

Please note: Push Notifications and the ability to view My Kotak without logging in is available only for Primary CRN.

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What type of handset do I need to use the Kotak Mobile Banking App?

Kotak Mobile Banking App is supported on GSM / CDMA phones. The app is available in iOS (version 4.3 onwards), Android (version 2.2.3 onwards), Windows (version 8.0 onwards) and Blackberry (version 5.0 onwards) operating systems. You need to have access to internet to use the app.

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How do I add a CRN to the device?

Click on "Add CRN" button available on the login page or use the "More" menu.

How do I delete a CRN from the device?

Go to Settings > Manage Profile > What's next step and delete the CRN. While a primary CRN can delete any of the profiles, individual CRNs also have an option to delete their own profiles.

 

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How can I view my account balance without logging in?

Go to Settings > Edit My Kotak and switch MPIN off for Account Overview. You can set MPIN off for a host of account related details and view them when you launch the app without logging in.

 

Only the primary CRN of the device can access this feature. This feature is available for Android, iOS, Windows and Blackberry 10 devices.

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