Level 3

Reaching out for the first time? Connect with us using any of the below channels:

If you have not received a satisfactory response at Level 1 within 2 working days, please send an email to escalate to our Nodal Officer.

Name: Mr. P. Balgi (Vice President)
Email: Click here

Address: Kotak Infiniti, 4^th Floor, Zone 4
Bldg No.21, Infinity Park,
Off Western express Highway,
General AK Vaidya Marg,
Malad ( E) , Mumbai – 400097

Telephone No: 022-62042110
*Mon to Fri : 10.00 am to 6.00 pm excluding bank holidays

Since this is an escalation to Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. For us to be able to provide a comprehensive and satisfactory resolution, we request you to share your Service Reference Number and provide details of the matter via email.

If you have not received a satisfactory response at Level 2 within 2 working days, please send an email to escalate to our Principal Nodal Officer

Name: Mr. K. Vora
Email : Click here

Address: Kotak Infiniti, 4^th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Telephone No: 022-6204 2120
*Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays

Since this is an escalation to Principal Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.

In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman

Level 1

Level 2

Level 3

Grievance Redressal

Banking Services

EX Gratia Payment

ATM Services

Recovery Agent

Kotak Group Companies