Level 2 Commercial Banking Grievance Redressal| Kotak Mahindra Bank

Level 2 Commercial Banking Grievance Redressal| Kotak Mahindra Bank

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Reaching out for the first time? Connect with us using any of the below channels:

Click here to submit your request online
Call us at 1800 266 6666
Working Window: 24*7
Kotak Mahindra Bank Ltd.
Kotak Infiniti, 5^th floor, Zone 2, Bldg. No. 21,
Infinity Park, General AK Vaidya Marg,
Malad (E), Mumbai – 400097

If you have not received a satisfactory response at Level 1 within 7 working days, please Click here to send an email to our Nodal Officer.

Name: Mr. J. Joshi
Email: Click here

Address: Kotak Infinity, 4th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Telephone No: 022 - 62980636
Mon to Fri (10.00 am to 6.00 pm)excluding bank holidays

Since this is an escalation to Commercial Bank Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. For us to be able to provide a comprehensive and satisfactory resolution, we request you to share your Service Reference Number and provide details of the matter via email

If you have not received a satisfactory response at Level 2 within 10 working days, please send an email to escalate to our Principal Nodal Officer

Name: Mr. A. Shah
Email : Click here

Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Telephone No: (022)-61660250*
*Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays

Since this is an escalation to Principal Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.
In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman

Level 2

4000 Characters

*Mandatory

I agree to the Terms and Conditions and authorize Kotak bank to contact me. This will override the registry with DNC / NDNC

We would respond to you within 5 working days.
Oops! Something went wrong and couldn’t process your request. Please try again later.

It seems our systems have detected an issue in your attachment. Please submit the grievance details without the attachment. You would be able to send the attachment when our executive contacts you over email.

Oops! Something went wrong and couldn’t process your request. Please try again later.

Level 3

4000 Characters

*Mandatory

I agree to the Terms and Conditions and authorize Kotak bank to contact me. This will override the registry with DNC / NDNC

We would respond to you within 10 working days.
Oops! Something went wrong and couldn’t process your request. Please try again later.

It seems our systems have detected an issue in your attachment. Please submit the grievance details without the attachment. You would be able to send the attachment when our executive contacts you over email.

Oops! Something went wrong and couldn’t process your request. Please try again later.

Level 4

4000 Characters

We would respond to you within 5 working days.
Oops! Something went wrong and couldn’t process your request. Please try again later.

Level 1

4000 Characters

I agree to the Terms and Conditions and authorize Kotak bank to contact me. This will override the registry with DNC / NDNC

I understand that bank will address my complaint within the stipulated timelines and provide timely updates. If the complaint remains unresolved after a month, I may approach the Banking Ombudsman

We would respond to you within 7 working days.
Oops! Something went wrong and couldn’t process your request. Please try again later.

It seems our systems have detected an issue in your attachment. Please submit the grievance details without the attachment. You would be able to send the attachment when our executive contacts you over email.

Oops! Something went wrong and couldn’t process your request. Please try again later.

Level 3

4000 Characters

We would respond to you within 7 working days.
Oops! Something went wrong and couldn’t process your request. Please try again later.

Level 4

4000 Characters

We would respond to you within 5 working days.
Oops! Something went wrong and couldn’t process your request. Please try again later.

It seems our systems have detected an issue in your attachment. Please submit the grievance details without the attachment. You would be able to send the attachment when our executive contacts you over email.

Oops! Something went wrong and couldn’t process your request. Please try again later.

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