Existing customer

Query About Type of query Description
Change in contact details Change of Address You can visit the nearest branch along with valid photo identify & address proof. You may click here to locate the nearest branch.
Change Of Email id Click here to Update your Email id.

OR

To update your email id*, please login to Net Banking Profile Section. Alternatively, you can also visit the nearest branch along with valid photo identity proof. You may click here to locate the nearest branch.
Change of Mobile Number Click here to Update your Mobile Number

OR

To update your mobile number*, please
login to Net Banking Profile Section. Alternatively, you can also visit the nearest branch along with valid photo identity proof. You may click here to locate the nearest branch.
Closure of Account Closure of Account We request you to reconsider your decision to close the account. We request you to Login and mention in brief the key reasons for the decision.
Statement Related Need Statement Click here to Download e-Statement.

OR

To view or download a statement for a specific period, please follow the below steps:
Net banking: Post login please select banking->service request->new service request->
statement request and mention the dates for which the statement is required.
Mobile banking: Post login please select banking->Statement Request->Custom->mention the dates for which the statement is required.
SMS banking: SMS requests to be sent from your registered mobile number to 9971056767 or 5676788.Please visit click here for SMS keyword.
Other Click here to submit your query Queries / Requests requiring authentication cannot be submitted through this option.
You are requested to send such requests through mailbox inside Netbanking.
Click here to login now. Select "Take me Directly to - MAIL" when logging into Net Banking.

Non bank customer

Query About Type of query Description
ATM Card Retained at Kotak ATM For the security of your account we request you to approach your bank branch for the replacement of the card.
ATM not functioning

Click here to submit your query
We would want to address this on priority. Please provide your contact number along with ATM ID or its Location.
Apply for Product Open an Account Thank you for your interest in our offerings. We have various products to serve your specific needs. To open an account please click here and select the appropriate product under the 'APPLY NOW' section
Online Account Opening Application Provide Alternate Contact Number

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If you want to provide an alternate contact number for taking your online account application ahead, please write the same in the description.
Preferred Call Back Time

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Kindly let us know if you have any preferred date and time to contact you. Please provide the same in the description.
Cancellation

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If you want to cancel your application for online account opening, please provide the lead tracking number and reason for cancellation.
Did Not Apply For Online Account Opening

Click here to submit your query
If you did not apply for this account opening please provide your tracking number and email id in the description, we will cancel the request for the same.
Change Type Of Account Applied For

Click here to submit your query
If you want to change the type of account you want to open with Kotak bank, kindly provide your tracking number and the product that you want to apply for.
Welcome Kit Not Received

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If you haven't received your welcome kit for the account opened through online application, please provide your tracking number, account number and CRN in the description.
811 Account Opening   Dear Customer, for any queries or doubts regarding opening a Kotak 811 account or your current 811 account, kindly call on our toll free number and select Kotak 811 account in the IVR.
Other Click here to submit your query
Queries / Requests requiring authentication cannot be submitted through this option.
You are requested to send such requests through mailbox inside Netbanking.
Click here to login now. Select "Take me Directly to - MAIL" when logging into Net Banking.