icon

Frequently Asked Questions

What is Priority Pass?

Priority Pass is the world's largest independent airport VIP lounge programme that gives you access to over 1000 VIP lounges in more than 130 countries and 500 cities worldwide.

Was this information helpful to you? Yes No

Which are the airport lounges which accept Priority Pass?

Priority Pass is valid at all the lounges that come under the Priority Pass programme. Visit http://www.prioritypass.com/Lounges/index.cfm for the entire list.

Was this information helpful to you? Yes No

Why Priority Pass?

Following are the advantages:

  • Although most of the major airlines will have their own lounge facilities at many of their destinations, this is not always guaranteed. And it is usually at the less popular destinations where an airline lounge does not exist that you need one most! Priority Pass is a great back-up in such circumstances.
  • All lounges listed in Priority Pass Directory are open to all members, irrespective of the airline you fly with.

Was this information helpful to you? Yes No

What can I expect from a lounge?

Peace. Space. Comfort. Why not avail of all?

 

  •         Refreshments:
Get refreshments served at the lounge, so you don't have to queue up for expensive airport food.
  •         Rejuvenate before you travel:
Get a chance to relax before taking the flight. Or if you wish, you can use the lounge business facilities to catch up on work and stay in touch with the office.
  •         Benefits:
Avail the use of phones, fax machines, internet, even conference rooms in the lounge area.

Was this information helpful to you? Yes No

How does the Priority Pass work at the airport lounge?

Look around for the followings:

  • Look for the Priority Pass signage/logo
  • Present your Priority Pass to the lounge personnel
  • The Priority Pass will be swiped through a terminal and a slip will be given to you
  • You will have to sign the slip, give one copy to the lounge personnel and retain the other copy with you

Was this information helpful to you? Yes No

What are the guest charges if I want to take somebody else with me to the airport lounge?

Your Priority Pass enables you to invite guests to the lounge. The guest visit will be charged to your Kotak account. Guests are charged USD 27 per visit.

Was this information helpful to you? Yes No

What is the validity of Priority Pass?

Priority Pass is valid for 1 year from the date of issuance. Please inform us if you want to renew the same.

Was this information helpful to you? Yes No

What should I do if my Priority Pass is lost or damaged?

Immediately call Kotak Mahindra Bank 24-hour Customer Contact Centre at 1860 266 2666 and report the loss of your Priority Pass.

Was this information helpful to you? Yes No

Do I have to pay to access the lounge with Priority Pass?

Lounge access charges will be applicable to the primary card holder and their accompanying guest. Charges are as follows

 

Country / Location of Airport Lounge Cardholder charges per Visit (in USD)* Guest charges per Visit (in USD)*
India (domestic) 26.4 47.6
China (domestic) 16.5 27
Taiwan 18.5 27
India (international) 34.8 47.6
China (international) 19.75 27
Indonesia, Malaysia, Singapore, Philippines 22.5 27
Rest of the World 25 27

 

*Charge as applicable inclusive of taxes.
Rates for conversion from US$ to INR would be done based on the prevailing market rates on the transaction posting dates.

Was this information helpful to you? Yes No