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Frequently Asked Questions

How do I activate my Platinum Jifi card?

Opt for one of the following ways:

  • Use your Debit Card at any Visa ATM or purchase outlet with your ATM PIN
  • SMS (D - Last 4 digits of your Debit Card) to 9971056767 / 5676788
  • Click on "Service Requests" link after logging into Net Banking under the Banking section
  • Call our 24-hour Customer Contact Centre on 1860 266 2666

The Bank will charge cross currency markup of 3.5% on foreign currency transactions carried out on Debit Cards. The exchange rate used will be the VISA wholesale exchange rate prevailing at the time of transaction.

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How secure is Hashtag Banking?

Rest assured, every tweet request you send will access your Jifi account details that are safely stored on a highly secured virtual location.

After getting the respective information, you will receive a DM (direct message) on your personalised Twitter handle (and not the public domain) with the requested details. In case you have any concern, we are just a tweet, call or post away.

Response is sent from the @kotaksync handle which is automated, with no manual intervention.

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Is there any specified minimum length of the comment on Facebook and how many comments will be considered for points?

Yes, the comments that you post on Facebook needs to be atleast of 20 characters without any tags and just one comment per post will be considered for reward points.

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What should I do if I lose my Kotak Platinum Debit Card Overseas?

If you happen to lose your Kotak Platinum Debit Card, don't panic, simply call Visa Global Customer Assistance (GCAS); this service is available to our Kotak Platinum Debit Card customers almost anywhere in the world.

For a nominal cost, you can request a new card which can be delivered to you at the earliest. To know Visa GCAS numbers, visit www.visa.com

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How do I use my card for online shopping?

All you need to do is use your card with your ATM PIN to shop on online shopping portals.

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