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Frequently Asked Questions

What is a Kotak Jifi account?

Jifi is a new age digital account that offers unparalleled convenience. Easy & anytime access, hassle-free transactions and numerous benefits, that is what Jifi is all about. What's more, banking is now social & more rewarding as you can receive banking account updates through Twitter, gain reward points for transacting online and adding friends to your Jifi network.

Jifi has two account variants:

 

Jifi Saver

Jifi

Minimum Balance Requirement

INR 10,000

No Minimum Balance

No Minimum Balance

5.0% p.a. on balances up to Rs. 1 lac
6% p.a. on balances above Rs. 1 lac

NIL

Eligibility

Resident Indian Individuals

Resident Indian Individuals

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Can you share a quick comparison of the Jifi and Jifi Saver account variants?

Jifi Saver is a Savings Account with a minimum balance requirement of INR 10,000 offering an interest rate of up to 6% p.a. on account balance. Jifi is a non-interest bearing current account, with no minimum account balance requirements.

 

Feature Jifi Saver Jifi CA
Minimum Balance Requirement INR 10,000 Nil
Interest Rate Up to 6% 0%
Free at Par cheque First 10 leaves are free thereafter, Rs. 5/- per leaf First 10 leaves are free thereafter, Rs. 5/- per leaf
Kotak Active Money Available above Rs. 50,000 Available at Rs. 25,000
Kotak Money Watch Free 1 Year - Platinum subscription Free 1 month - Platinum subscription
Transaction points
(valid for a maximum of 6 transactions per month)
60 points on a transaction value of Rs.1,000 100 points on a transaction value of Rs. 500
Extra Transaction rewards Available Available
Credit Bureau Score Free Credit Bureau Score Not Available
Hashtag Banking Available Available
Social points Available Available
Transaction reward Value 4 Points = Rs. 1 4 Points = Rs. 1

 

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What is the minimum balance I need to maintain for the Jifi account?

JIFI Saver: It comes with a minimum balance requirement of Rs. 10,000. The balances you maintain earn you up to 6% p.a. interest

JIFI: JIFI account does not require any minimum balance to be maintained. However, as a part of the activation and the verification process, funding the account with minimum amount of Rs. 10,000 is required, which you can later utilize for online transactions or any other banking needs.

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Does the account earn interest?

JIFI Saver: Yes, this account offers you interest on the daily balances maintained in the account.

The rate of interest offered is

  • Up to 1 lac - 5.0 p.a.
  • Above INR 1 lac - 6.0 p.a.

JIFI: When your account balance crosses Rs. 25,000 and the amount sweeps out towards a Term Deposit (TD), you will earn interest as per the existing term deposit rates as applicable for a 180 days deposit .

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What is ActivMoney? How much interest do I get in it?

The ActivMoney facility helps you convert idle funds above Rs. 25,000 (for JIFI) and Rs. 50,000 (for JIFI Saver) in your account by moving it to a term deposit(TD) in multiples of Rs. 5,000.

This earns a TD rate of interest depending on the tenure. The default tenure booked is 180 days. In case of a shortfall in your account, the amount (in multiples of Rs. 5,000) is withdrawn from your TD, thereby giving you the convenience of getting payments processed with ease at all times.

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When will I be eligible for ActivMoney?

JIFI Saver: In case of JIFI Saver, ActivMoney is not active by default. Customers can initiate a request to activate ActiveMoney at the time of account opening or any time post a/c opening.

Post activation, the funds are moved to a Term Deposit, once the balance crosses Rs. 50,000.


JIFI: Once your account balance crosses Rs. 25,000/-, funds are automatically moved into term deposits at applicable interest rates, giving high returns on idle money.

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What are the charges levied on the Kotak Jifi account?

To know about the nominal charges click below link

Service Charges

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What is Hashtag Banking?

Hashtag Banking lets you enjoy instant updates of your bank account through your personalised Twitter handle.



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How secure is Hashtag Banking?

Rest assured, every tweet request you send will access your Jifi account details that are safely stored on a highly secured virtual location.

After getting the respective information, you will receive a DM (direct message) on your personalised Twitter handle (and not the public domain) with the requested details. In case you have any concern, we are just a tweet, call or post away.


Response is sent from the @kotaksync handle which is automated, with no manual intervention.

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Will my transactions be visible to everyone on Twitter?

Rest assured, no one can see your transaction details on Twitter. We send you the requested details via a DM (direct message) on your personalised Twitter handle which is visible to you only.



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How do I register for Hashtag Banking?

After activating your Jifi/Jifi Saverbank account, you need to connect your Twitter account through the Jifi dashboard. (Login to www.kotakjifi.com with your credentials and click on the "Hashtag banking" tab. Once, your Twitter account is authenticated, you can tweet to get your bank account details from anywhere, anytime.



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Who is eligible for Hashtag Banking?

Any Jifi/Jifi Saver account holder who has a Twitter account is eligible.

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What should I tweet to avail Hashtag banking services?

It's easy, just tweet to '@kotakjifi' with the corresponding hashtag for your request (Click here for a list of all available hashtags) and we (@kotaksync) will almost immediately send you a DM (Direct Message) to your personalised twitter handle. Don't forget to follow @kotaksync to enable this feature.



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What can I do with Hashtag banking?

There's a plethora of things you can do with this. A tweet is all it takes to get an instant and secure update on your account balance, transaction history, cheque book request, Net Banking PIN request and many more account activities. What's more, a tweet is all to takes to recharge your mobile or DTH balance.

Jifi has two account variants:

 

Jifi Saver

Jifi

Minimum Balance Requirement

INR 10,000

No Minimum Balance

No Minimum Balance

5.0% p.a. on balances up to Rs. 1 lac
6% p.a. on balances above Rs. 1 lac

NIL

Eligibility

Resident Indian Individuals

Resident Indian Individuals

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My Twitter account is hacked, how should I stop Hashtag banking service?

Don't panic, login to www.kotakjifi.com go to social banking section and deregister your Twitter account.



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Where can I find all the Twitter hashtags?

You will find all your hashtags here. List of hashtags for Hashtag Banking.

Tweet to know Hashtag
Recharge
Prepaid Mobile #mobilerecharge <mobile no.> <operator> <amount>
Prepaid DTH #dthrecharge <dth a/c no.> <operator> <amount>
Balance Inquiry #JifiBal
Last 3 Transactions #JifiTxn
Last 3 months statement on email #JifiSTMT
Statement on email for a particular month in the current financial year #JifiSTMTPM JAN^
^First 3 letters of the month
Statement on email for any particular period #JifiSTMTPP JAN13MAR14*
Cheque Status Inquiry #JifiCHQStatus 000512**
** represents complete cheque number
New Cheque Book Request #JifiCHQBook
Locator
Know the nearest ATM #JifiATMZip 400001^^
Know the nearest Branch #JifiBranchZip 400001^^
^^is your 6 digit Pincode
PIN Regeneration
Net Banking #JifiNetPin
Phone Banking #JifiPhonePin
Credit Card
Your current amount due #MyCCBal
Your amount due as per last statement #MyCCDue
Your last three transactions #MyCCTxn
Your last payment received #MyCCPYMT
Your total spends this month #MyCCSpends
Your available credit balance #MyCCAVBL
Account related
Your current application status #JifiStatus
Your current rewards points #JifiPoints
Your total referrals #JifiReferrals
Help #JifiHelp



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How can I perform Mobile/ DTH recharge through Hashtag Banking?

Tweet the following to @kotakjifi to enable recharge:

  • Mobile Recharge: #mobilerecharge <mobile no.> <operator> <amount> @kotakjifi
  • DTH Recharge: #dthrecharge <dth a/c no.> <operator> <amount> @kotakjifi
  • You need to mention the mobile no. or DTH account no., operator name and recharge amount, along with KotakJifi handle. (E.g. #mobilerecharge 9769395133 vodafone 100 @kotakjifi)
  • Recharge limits are capped at Rs. 500/- max for mobile recharge and Rs. 1,000/- for DTH
  • No. of allowed mobile recharge through Twitter are capped at 10 per month and no. of DTH recharge are capped at 5 per month

 

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What is CIBIL?

Credit Information Bureau (India) Ltd. is India's first Credit Information company, also commonly referred as a Credit Bureau. It collects and maintains records of individuals' payments pertaining to loans and credit cards.

These records are submitted by banks and other lenders on a monthly basis to CIBIL; using this information a Credit Information Report (CIR) and Credit Score is developed, enabling lenders to evaluate and approve loan applications.

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How can I get my Credit bureau Score?

You can raise a request for your Credit Bureau Score by logging into your NetBanking account. You can follow these steps to get your Bureau score

  • Visit the Notification link inside NetBanking Account
  • Click on '"Request for your Credit Bureau Score" Link
  • Click on "Get your Bureau Score" tab to initiate request

We will send you an email with the requisite report.

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Is my Credit Bureau Score available free of cost to me?

Yes, you will not be charged for the first request of your Credit Bureau Score.



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How soon will I receive my credit bureau score once I have applied for the same?

You will receive your credit bureau score within 15 days from the day of your request.



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What does my credit bureau score signify?

A Bureau Credit Score is a vital part of your credit health. This score is calculated and controlled by Credit Information Companies that collect information from various sources such as Banks and other lenders; and provides consumer credit information on individual consumers for a variety of uses.

Your credit score influences the decisions of lending institutions both in terms of credit lines extended & terms of offerings.

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What is Kotak MoneyWatch (KMW)?

Now you can get a 360 degree view of your personal finance with Kotak MoneyWatch. It allows you to view and analyse all your finances online with ease. Here are some of the features you enjoy with KMW:

  • All financial instruments under one roof; 
  • Upload or simply forward your e-statements to Kotak MoneyWatch
  • Automatically connect all your online accounts, to view your net worth
  • Auto categorise your bank and credit card transactions
  • Calculate your income tax automatically
  • Access Kotak MoneyWatch even from your mobile phone
  • Generate more than 30 reports like spending patterns, Capital Gains, Profit and Loss etc.
  • Add multiple billers such as telephone, electricity, gas, internet, etc. to receive timely alerts so you never miss a due date
  • You also have a folder to store your important financial documents online and much more

 

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How safe is my information with KMW?

Safety of your account information is of utmost importance to us. That is why Kotak Moneywatch does not maintain any private information of any user on any of its servers.

You simply need a valid email ID to register and use the application. Keep in mind that this is a read-only application and you cannot do any transaction on it. All your login credentials are encrypted, so it is almost impossible to view any specific user information by anyone.

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Do I have to use the same email ID registered with the bank for KMW?

Yes, you need to use the same email id registered with the bank to avail the free platinum version of KMW



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What are the charges to avail a Kotak Moneywatch subscription?

A platinum subscription comes free for the first year for Jifi Saver customers.

In case of Jifi, the customer gets the platinum subscription free for one month. Post which, Jifi customers can avail the platinum subscription at an annual cost of Rs. 499.

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Free KMW subscription is valid till which date? Can I gift the KMW subscription to my family or friend?

It would be valid for a month (Jifi) or a year(Jifi Saver)from the day you sign up. However, this free subscription is exclusively for you and cannot be passed on to someone else.



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What happens to KMW account after the free subscription expires? Do I need to pay to continue the subscription?

Both Jifi & Jifi saver customers can opt for the platinum subscription for an annual fee of Rs. 499/-. (originally priced at Rs. 1499)



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How do I refer my friends for the Jifi account?

You can easily refer your friends through Facebook or by sharing a unique email link. All you need to do is send them an invite by clicking on the 'Refer Friends' button on your Jifi dashboard.



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When do I get my rewards for the referrals?

The referral rewards start from the time you refer your friends to Jifi, till their account is opened. In case your friend does not open the JIFI account, you are still eligible to redeem the social points earned.

Each successful referral who opens a Jifi account would be eligible for 1,000 transaction points, capped to a maximum of 25 such successful referrals in a year.

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Why should my friend apply only using the link received via email?

If your friend uses the Email link from you to get her Jifi account, only then you will get reward points for the successful referral. So make sure your friend uses your invitation.



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What happens if my referred friend goes online and applies without using the link?

Too bad, if your friend decides to invite herself without using your referral link, then you will not receive any social or transaction points.



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My referred friend opened the account but it is not showing in my list. What do I do?

We appreciate that you have invited your friend to Jifi network. But if you are unable to find him in your list then it is possible that your friend may have not used the referral link provided by you, to invite herself to Jifi.

Do share the details of your reference with us and we will get back to you.

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If a person is referred by 2 people, who gets the credit?

It's simple, the person whose email referral link is clicked to get a Jifi account, will get the reward points.



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What option should I select between 'Savings' and 'Current' Account to withdraw cash from Kotak ATMs?

Kotak Jifi is a Current Account, so be sure to choose 'Current Account'. Jifi Saver is a Savings Account, so you will have to choose the 'Savings Account' option for ATM transactions.



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What is the daily ATM withdrawal limit?

With the privileged Platinum Chip Debit Card you can withdraw a maximum of Rs. 50,000 at an ATM, daily.



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What is the daily purchase limit on the card?

Go on a shopping spree with a daily purchase limit of Rs. 2 Lakhs.



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What are the exclusive features of this card?

Below are the exclusive features of this card:

  • Enjoy a purchase limit of Rs. 2 Lakhs and a lost card liability insurance of Rs. 2 Lakhs. The insurance covers any misuse up to 30 days prior and 7 days after reporting loss of card
  • Highly safe and secure, as all account details are encrypted on the chip of the card
  • Enjoy it free for the first year
  • Lost Baggage Insurance of Rs. 1 Lakh
  • Air Accident Insurance of Rs. 20 Lakhs



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How do I activate my Platinum Jifi card?

Opt for one of the following ways:

  • Use your Debit Card at any Visa ATM or purchase outlet with your ATM PIN
    OR
  • SMS (D - Last 4 digits of your Debit Card) to 9971056767 / 5676788
    OR
  • Click on "Service Requests" link after logging into Net Banking under the Banking section
    OR
  • Call our 24-hour Customer Contact Centre on 1860 266 2666

The Bank will charge cross currency markup of 3.5% on foreign currency transactions carried out on Debit Cards. The exchange rate used will be the VISA wholesale exchange rate prevailing at the time of transaction.



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What should I do if I lose my Kotak Platinum Debit Card Overseas?

If you happen to lose your Kotak Platinum Debit Card, don't panic, simply call Visa Global Customer Assistance (GCAS); this service is available to our Kotak Platinum Debit Card customers almost anywhere in the world.

For a nominal cost, you can request a new card which can be delivered to you at the earliest. To know Visa GCAS numbers, visit www.visa.com

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I already have a Kotak Debit Card for another Kotak a/c, can I use it to operate my JIFI account too?

No, you can't, as JIFI comes with its exclusive Platinum Debit card which is not linked to any other Kotak bank account. Similarly, your Jifi Platinum Chip Card can be used for transactions on Jifi accounts only (Jifi & Jifi Saver variants). The card cannot be linked to any other Kotak account.



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How do I use my card for online shopping?

All you need to do is use your card with your ATM PIN to shop on online shopping portals.



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What is Loyalty Rewards all about?

Loyalty Rewards entitle you to earn social and transaction points, which can then be redeemed for a host of lifestyle, shopping and dining offers.



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How do I earn social points?

Apart from inviting your friends to your Jifi Circle, your social activities are also rewarded, which includes liking and commenting on Kotak Jifi and Kotak Bank Facebook pages.



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What are transaction points?

Transaction Points are reward points that you earn by being active in your social circle or by making online purchase transactions using your Jifi Platinum Debit card. You can earn these points via the following ways:

  • Making an online transaction (purchase) or paying a bill online (up to 6 per transactions per month)
    • JIFI Saver: 60 transaction points on a minimum transaction value of Rs. 1,000
    • JIFI: 100 transaction points on a minimum transaction value of Rs. 500
  • Once you have referred your friends to the Jifi network, you earn 1,000 points once their Jifi account gets activated. So with 1,000 points per referral and with a maximum 25 referrals per year, you can earn 25,000 points just with referrals, isn't that great!



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Which online transactions do not qualify for the transaction points?

Below are the following transactions:

  • Any NEFT, RTGS, IMPS fund transfers or any other type of fund transfer such as Email fund transfer, transfer via KayPay etc.
  • Any Credit card payment
  • Any transfer from one Kotak a/c to another Kotak a/c



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What is the value of each transaction point I earn?

Each transaction point you earn is worth Rs. 0.25/-.



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What can transaction points get me?

All your accumulated transaction points can be redeemed for exciting gift vouchers of equivalent cash value.



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What can social points get me?

Once you have accumulated social points, you can redeem them for a host of discount vouchers on lifestyle products & services, movies and more, which you check out on the 'redeem tab' on your Jifi dashboard.



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What are Extra transaction points?

Owing to third party tie-up, in addition to transaction points, customers shall also be offered Extra transaction points for online transactions done at participating merchants. We have currently got 85+ ecommerce partners and a set of 7,000+ hotels across 33 countries.

Visit kotakrewards.com for detailed process and terms & conditions.

Extra Transaction points would be added in the total count of customers' transaction points and displayed in the Dashboard section -"Classification of your Reward Points", "Recent Transactions" and also in "Detailed Report" section.

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Which Kotak Mahindra Bank Card is eligible for Extra Transaction Points?

Kotak Jifi Platinum Debit Card is eligible to earn Extra Transaction Points on all spends done at Extra Partners available on www. kotakrewards.com



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How do I enroll in the Extra Jifi Reward Points?

Kotak Jifi Platinum Debit Cardholders are automatically eligible to earn Extra Transaction Points.

If you are not a Kotak Jifi Platinum Debit Cardholder and wish to be a part of Extra Jifi Reward Points, you need to apply for a Kotak Jifi Platinum Debit Card.

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Are all my transactions eligible for Extra Transaction Points?

No. Only those transactions at participating Extra Partners by following the steps mentioned on Shop Online and Hotels Online page are eligible for Extra Transaction Points. Any transactions on your card that are subsequently reversed will incur reversal of Extra Transaction Points as well.



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How do I know my Points balance?

You can view your Points balance by logging on to your Kotak Jifi Account at www.kotakjifi.com



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How often will the Extra Transaction Points that I have earned be updated on my Rewards account and be available for redemption?

You should allow upto 30-45 working days for Extra Transaction Points to appear in your points balance. Once these points are in your points balance, they are available for redemption. Redemptions for Kotak Jifi Platinum Debit Cardholders are available online at www.kotakjifi.com



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What happens to my Extra Transaction Points if I get a refund for a purchase on my Card?

If your account is credited with a refund from a merchant then the equivalent number of Extra transaction Points will be deducted from your account.



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What happens to my earned points if I close my Debit Card account?

If you close your Kotak Jifi Platinum Debit Card account, your Rewards account will also be cancelled. Once you close your account your points will be forfeited and you will be unable to redeem.



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Can I transfer my social points to a friend?

Yes, of course! In order to do so, simply log in to your Jifi dashboard and click the 'Trade Points' tab, which you can find under 'manage points' link.



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Can I transfer my transaction points to a friend?

We'd like you to make the most of the transaction points you earn, hence have kept them non-transferrable. But we know you might need to make your friends happy too. You can always convert 4 transaction points into 50 social points and then transfer them to friends within your Jifi network.



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How to transfer transaction points to social points?

It is indeed very simple, log in to your Jifi dashboard and click the 'Trade Points' tab, under the 'manage points' link.



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Can I transfer social points to transaction points?

Sorry, but this conversion is not possible.



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How can I redeem my social and transaction points?

All you need to do is log in to your Jifi dashboard and navigate to the redemption page to avail them.



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How many social points can I earn in a month?

Totally depends on how social you are. The more number of friends you add, or the more you interact with us on Facebook, the more social points you earn.



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Is there any specified minimum length of the comment on Facebook and how many comments will be considered for points?

Yes, the comments that you post on Facebook needs to be atleast of 20 characters without any tags and just one comment per post will be considered for reward points.



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