This is a rare scenario; We can sort this out!

In order provide resolution, we need below mentioned documents from your side.

1. An email confirmation from CRED support team containing mode of payment and UTR Reference number for this transaction. We recommend you to connect with them for obtaining this. 

2. A clear scanned copy of the BANK STATEMENT from where payment was made.

Please ensure below points are reflecting in the statement. Bank statement should be attested by the bank

  • Name of the customer
  • Bank Name
  • Account Number
  • IFSC Code
  • Debit entries of the amount


Ways to submit documents :

Option 1 : Click ""No,Need more help"" below to submit request along with required documents . Currently only 1 attachment is permitted .In case you want to share multiple documents/images,please ensure it is part of one file & upload in one go

Option 2 : Using Net banking 

  • Post Log in, click on the “Help” tab available at the top right corner of the page
  • Select “Inbox”
  • Select “Compose mail” 
  • Post selecting necessary details in all field , you may attach required documents and click “Send”


Please Note:

  • Mention reference number if any in case you have already registered a request with any of our branches or phone banking
  • Mention your registered mobile number & email id while filling up the form
  • For sharing multiple documents, we recommend to use Net banking

 

What next?

  • Once we have registered your concern, we will share reference number on your registered email id. 
  • Post receipt of the required documents we will be able to process your request and status will be communicated on your registered email ID.
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