I have made payment from non-Kotak account but the same is not credited in my credit card.

Home

Services

Products

Help

Get App

This is a rare scenario; We can sort this out!

Kindly provide us with a clear scanned copy of the BANK STATEMENT from where payment was made also provide details like mode of payment(NEFT/IMPS/VMT/CHEQUE/Webpay) and provide transaction reference number

Please ensure below points are reflecting in the statement. Bank statement should be attested by the bank

Name of the customer
Bank Name
Account Number
IFSC Code
Debit entries of the amount

Basis the receipt of the statement with required details, we will be able to investigate this further

Ways to submit documents :

Option 1 : Click ""No,Need more help"" below to submit request along with required documents . Currently only 1 attachment is permitted .In case you want to share multiple documents/images,please ensure it is part of one file & upload in one go

Option 2 : Using Net banking

Post Log in, click on the “Help” tab available at the top right corner of the page
Select “Inbox”
Select “Compose mail”
Post selecting necessary details in all field , you may attach required documents and click “Send”

Please Note:

Mention reference number if any in case you have already registered a request with any of our branches or phone banking
Mention your registered mobile number & email id while filling up the form

What next?

Once we have registered your concern, we will share reference number on your registered email id.
Post receipt of the required documents we will be able to process your request and status will be communicated on your registered email ID.

What next?

Once we have registered your concern, we will share reference number on your registered email id.
Post receipt of the required documents we will be able to process your request and status will be communicated on your registered email ID.

Useful Links

Was this information helpful?