The following are possible scenarios and their solutions, in case the FASTag is not read at the toll plaza:
1. The tag reader of the plaza might not be working. in such a scenario, you may pay the toll charges in cash.
2. The tag might not be pasted correctly on the vehicle or not readable by the reader at the toll plaza, wherein the other vehicle tags are easily being read by the toll plaza:
a) You may request the toll plaza officer to use the hand held device to read the tag
b) You may pay the toll in cash
3. The tag may be in damaged state; to request for a replacement tag, log on Kotak FASTag Portal
To check the status of your FASTag, login to Kotak FASTag Portal https://fastag.kotak.com/ with your User Id .