My debit card is not working on ATM/POS

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Sorry to hear that. Any number of things could have happened. Please do the following checks,

1. Check the error message that appeared on the ATM machine screen or POS Screen and take steps accordingly,

For e.g. if error message is,

"Network connectivity failure" --> Please try again
"Invalid PIN or Invalid Authentication" --> Please try again with corrent PIN or if you do not remember your PIN, you can Reset your PIN and try again.

2. Check if your card is temporarily blocked. You can unblock your Debit Card using following steps

On Net Banking:

On Mobile Banking

2. Check for any physical damage to your debit card like scratches & cracks on the magnetic strip or the chip

3. Check daily transaction limit of your debit card.

4. You can check & update the primary account number linked to your debit card by following these easy steps,

On Net Banking:

On Mobile Banking

5. You can also unblock your debit card by sending a simple SMS from your registered mobile number:

SMS <DCUNBLOCK xxxx (last four digit of your debit card number)> to 5676788 OR 9971056767

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