This simply means that your account was blocked due to an address discrepancy observed.
Please visit a nearby Kotak Mahindra Bank branch to complete full KYC and unfreeze your Kotak811 account.
Please carry along your Identity proof, i.e. PAN card (mandatory), and Address proof, i.e. Aadhaar card, Voter ID card, Driving license, or Passport (any one).
Please click here to locate your nearest Kotak Mahindra Bank branch.
Reach out to us for assistance with your queries.