Frequently Asked Questions

Will this service work if my number is not registered with the Bank?

This service can be availed by you if you have registered your mobile number with the Bank and have at least one valid current or savings account linked to your CRN. The mobile number should be registered for this same CRN.

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How can I use the Insta Balance Service?

You can avail this service by calling the toll-free number 1800 274 0110 from your registered mobile number. You will receive an SMS with your account balance.

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Will this service work if I have multiple accounts with the Bank?

Service is available for a maximum of 10 accounts linked to a particular CRN. Messages in such cases will be clubbed in 2-4 SMS. You can also avail this service if your mobile number is linked to multiple CRNs.

 

 

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Can I use this service if I am outside India?

This service is available on domestic mobile numbers only.

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Why am I getting an error message when I try to use the service?

You will get an error message under the following scenarios:

 

  • If you call from any number other than the mobile number registered with the Bank
  • If you do not have a valid Current or Savings Account linked to your CRN. If you have more than 10 accounts linked to your CRN. You can view the balance using Net Banking, Mobile Banking, SMS Banking or by calling the Customer Contact Centre on 1860 266 2666.

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