Experience the all-new Kotak Netbanking
Simpler, smarter & more intuitive than ever before
Popular Products
Show More
Quick Help
Show More
Frequently Asked Questions
Show More
For Kotak Bank Customers
For Kotak811 Customers
Experience the all-new Kotak Netbanking Lite
Simpler, smarter & more intuitive than ever before. Now accessible on your mobile phone!
Status of Customer Complaints:
| 31st March, 2019 | 31st March, 2018 | ||
|---|---|---|---|
| (a) | No. of complaints pending at the beginning of the year | 512 | 1,149 |
| (b) | No. of complaints received during the year | 4,06,998 | 1,17,678 |
| (c) | No. of complaints redressed during the year | 3,99,002* | 1,18,315 |
| (d) | No. of complaints pending at the end of the year | 8,508 | 512 |
Status of Awards passed by the Banking Ombudsman:
| 31st March, 2019 | 31st March, 2018 | ||
|---|---|---|---|
| (a) | No. of unimplemented Awards at the beginning of the year | Nil | Nil |
| (b) | No. of Awards passed by the Banking Ombudsman during the year | Nil | Nil |
| (c) | No. of Awards implemented during the year | Nil | Nil |
| (d) | No. of unimplemented Awards at the end of the year | Nil | Nil |
*While the yearly complaint count has gone up, drastically, we wish to assure you that, this is not an indication of declining service levels.
As a measure of abundant caution, we have categorized all digital transaction failure points also as complaints, and thus acknowledging and recording any negative moment of truth that the customer has had with our bank.
Top 10 Complaints :
| Complaint Type | # No. | % of Overall Complaints |
|---|---|---|
| Cash Withdrawal Dispute at Other Bank ATM for KMB Customer | 102114 | 25% |
| Transaction disputes for Point Of Sale or E Commerce transactions | 39546 | 10% |
| Cheque /Cash not credited for Credit cards | 22971 | 6% |
| Incorrect/Delay in Processing | 22463 | 6% |
| Miscommunication or Charge Related | 14490 | 4% |
| Unsettled Transaction disputes Related | 14069 | 3% |
| Service Issue | 13512 | 3% |
| 811Customers Appointment related | 11586 | 3% |
| Debit Card Related suspected fraud transactions | 10450 | 3% |
| Fraud Settled Transactions Dispute | 10135 | 2% |
Help Center
Locate us
