Status of Customer Complaints:

    31st March, 2018 31st March, 2017
(a) No. of complaints pending at the beginning of the year 1149 293
(b) No. of complaints received during the year/on amalgamation 117678 36,273
(c)  No. of complaints redressed during the year 118315 35,417
(d) No. of complaints pending at the end of the year 512 1,149

Status of Awards passed by the Banking Ombudsman:

    31st March, 2018 31st March, 2017
(a) No. of unimplemented Awards at the beginning of the year Nil Nil
(b) No. of Awards passed by the Banking Ombudsman during the year Nil Nil
(c) No. of Awards implemented during the year Nil Nil
(d) No. of unimplemented Awards at the end of the year Nil Nil

Analysis of complaints: