Status of Customer Complaints:

    31st March, 2019 31st March, 2018
(a) No. of complaints pending at the beginning of the year 512 1,149
(b) No. of complaints received during the year 4,06,998 1,17,678
(c) No. of complaints redressed during the year 3,99,002 1,18,315
(d) No. of complaints pending at the end of the year 8,508 512

Status of Awards passed by the Banking Ombudsman:

    31st March, 2019 31st March, 2018
(a) No. of unimplemented Awards at the beginning of the year Nil Nil
(b) No. of Awards passed by the Banking Ombudsman during the year Nil Nil
(c) No. of Awards implemented during the year Nil Nil
(d) No. of unimplemented Awards at the end of the year Nil Nil