Should you wish to contact us about any complaints or grievances, please write to us at:
Alternatively, you may also mail us at below address:
Kotak Mahindra Bank Limited
10th Floor, Hiranandani Signature, Block No. 13, Zone – 1, GIFT SEZ, GIFT City,
Gandhinagar – 382355 Gujarat, India
Grievance Redressal Framework
- The Branch will normally send a written acknowledgement of the complaint within three working days of receipt of a complaint.
- The Branch will provide a written response to the complainant within 15 business days of receipt, advising the complainant of any delay (including the reason) in dealing with the complaint and give an indicative date when a final response will be given.
- Not later than 45 days from receipt of the complaint, the Branch will endeavor to issue a full written response which will cover all the points raised by the customer.