Alternatively, please write directly to the DIFC branch at:
Kotak Mahindra Bank (DIFC Branch)
Office #703, Level 7, Office Tower 2
Al-Fattan Currency House, DIFC, PO Box 16498
United Arab Emirates
Telephone: +971 4 3544455
Grievance redressal framework
The Branch will normally send a written acknowledgement of the complaint within three working days of receipt of a complaint
Not later than six weeks from receipt of the complaint, the Branch will endeavor to issue a full written response which will cover all the points raised by the customer.
The Branch will provide a written response to the complainantwithin 15 business days of receipt, advising the complainant of any delay (including the reason) in dealing with the complaint and give an indicative date when a final response will be given.