Frequently Asked Questions

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Where can I use my Kotak Konnect Card?

You can use your Kotak Konnect Card for payment at any of the 800,000+merchant establishments across India, where RuPay cards are acceptable.

Do I need to keep a minimum balance on the card?

No minimum balance is required. You can access and use the entire amount available on your card.

Can my card be used for purchases outside India?

No. Your card cannot be used for purchases outside India. It is also not valid for payment in foreign exchange in Nepal and Bhutan It is valid for use only in India, and for payments made in Indian Rupees.

How is a Forex Chip Card better than a magnetic stripe card?

The chip card is also known as EMV Card. EMV is the brand name of EMV Co. which stands for Europay MasterCard Visa.

This organization has set the standards for payment cards with chips. Due to increasing fraud and misuse on the payments that are done through the magnetic stripe cards, the smart EMV cards have been developed according to the EMV standard in order to prevent fraud and misuse.
This makes the chip card more secure against card fraud than cards that rely only on data encoded in a magnetic stripe on the back of the card.

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Can my card be used for online purchases?

Yes. Card can be used for online purchase at merchants certified by Rupay and Mastercard.

How do I check the balance on my card?

You can call on 18002100130 and speak to our customer service executives. Moreover, after every payment you will receive an SMS on your registered mobile number informing you about the amount spent, and the available balance.

What should I do if my card is lost or stolen?

Call us on 18002100130 from your registered mobile number so that the card can be blocked. You can then apply for a replacement card. Please note that Cardholder will be responsible for any use of the card till the time it is blocked.

Where do I call in case of any other assistance?

You can reach our customer service executives on 18002100130 or via email on

What is the maximum amount of funds that can be maintained on my Card?

Your Kotak Konnect Card is being issued under the Reserve Bank of India’s guidelines as a Prepaid Card Instrument. As per the current guidelines, the balance on your card cannot exceed Rs. 50,000 at any point of time.

Is there any documents applicable for issuance of Kotak Bank’s Konnect Card?

Depending upon the type of card, a card holder may have to submit complete KYC documents as per RBI guidelines on Issuance of prepaid Payment instrument,

How can I fund Kotak Konnect Card?

The cards will be funded basis the funding instructions received from your corporate.

Card is accepted at all RuPay/MasterCard enabled ATMs, POS, eCom merchants that accept cards