Frequently Asked Questions

What is a Prepaid Card?

A Prepaid Card is a financial instrument which can be preloaded with a designated amount in Rupees for subsequent use as per Cardholder's requirement.

It empowers the customer and provides him control and convenience to use the card securely at online merchants, retail merchants (equipped with a point of sale terminal) and at ATMs once the customer fulfills general conditions while applying for the card.

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Where can I use my Prepaid Card?

With your Prepaid Card you can:

  • Make utility bill payments online
  • Book travel and movie tickets online
  • Recharge mobile & DTH online
  • Shop online
  • Swipe anytime, anywhere on retail outlets or merchants that support the Visa network.

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Is Kotak ItzCash Prepaid Card Reloadable?

Prepaid Card can be reloaded Maximum reloadable amount is Rs. 10,000 or Rs. 1,00,000 (basis type of card and balance on the card).

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How to check balance on card?

To check the balance amount on your card:

  • Visit:
  • Check at any ATM (charges applicable at non-Kotak ATMs)
  • Call ItzCash Contact Centre - 07666155220

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How to use your Prepaid Card?

Swipe at Merchant Establishments:

  • Make payments over-the-counter at various shops, restaurants and outlets across India
  • Look for a Visa/Visa electron sign (indicating that the merchant has an electronic POS terminal)
  • Present the Prepaid Card when making payment
  • The Prepaid Card will be swiped by the merchant
  • Use ATM PIN when terminal prompts for PIN input.
  • Your account will be debited online for the purchase amount
  • A sales slip/receipt will be generated
  • Check the amount debited
  • Sign the sales slip to give approval of the transaction
  • Your signature must match that on the reverse of your Prepaid Card
  • Ensure your Prepaid Card is returned to you

Online Transactions:

The Prepaid Card facilitates online transactions for movie and travel ticket booking, shopping, DTH & mobile recharge and utility bill payments.

Easy Rail Ticket booking:

  • Visit and log-in with your username and password (or register, if you are a new user)
  • Enter your boarding & destination station codes and select your journey date and class and select e-ticket and click on submit
  • Select your train. You can check the fare and availability of seats
  • Enter the details of the persons travelling (maximum of 6 people per ticket)
  • You will get the current availability status of your tickets
  • Click on the make payment button
  • Choose Cash Card option and select Prepaid Card from the list of payment options provided
  • Enter your card number (16 digit), CVV, expiry date of card & DOB to confirm the payment
  • Take a print of electronic reservation slip and carry the same at the time of your journey

Other online payments:

  • Log-in to the merchant's website or any of the ItzCash sites
  • Fill-in the payment details
  • Select the payment option - Cash Card/ItzCash Card
  • Provide the card details:
    Card number, Expiry date, CVV (refer the last 3 digits on the back of the card near signature panel), Cardholder Name, Date of birth
  • Click OK
  • Transaction will be processed

For websites other than ItzCash:

  • Select the payment option
  • Cash Card - ItzCash Card OR Credit Card - Select Visa OR Debit Card - Select Bank
  • Enter card details like:
    Cardholder name, Card number, Expiry date, CVV number(refer the last 3 digits on the back of the card near signature panel),Verified by Visa Internet Pin (IPIN)
  • Click OK
  • Transaction will be processed

Withdraw money from ATMs across India: (Cash Withdrawal facility can vary from Corporate to Corporate)

  • Go to any Visa Electron supported ATMs
  • Insert your Prepaid Card in the slot/dip reader provided
  • Select language
  • Enter your Prepaid Card ATM Pin
  • Select Savings Account
  • Select withdrawal
  • Enter the amount you wish to withdraw
  • Select transaction receipt on cash withdrawal
  • Select OK
  • Collect the money
  • Collect your Prepaid Card
  • Collect receipt if you had selected

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