Frequently Asked Questions

What happens if my Prepaid Card expires?

You may request a new card through your corporate before your existing card expires. The balance amount from your existing card will be transferred to your new card. A reissuance amount will be debited from the available card balance.

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Any information, I should know about before I shop?

At any merchant establishment do not let the merchant manually enter the card details on the POS (point of sale) as the payment will not go through.

 Always ensure the merchant swipes the card on the POS (point of sale terminal). Do not use the card for temporary transactions. If the same has been done, please ask the merchant to use the same authorization code for final settlement to avoid double debit.

 

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What alerts will I receive?

You will receive an SMS alert on the registered mobile number for all Debit and Credit transactions.

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Can I use my Prepaid Card while travelling outside of India?

No, Prepaid Card can only be used within India. No foreign currency transactions are permitted.

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How to check balance on card?

To check the balance amount on your card:

  • Visit: www.itzcash.com
  • SMS KOTAKBAL<space>(LAST FOUR DIGITS OF YOUR CARD) to 57575
  • Check at any ATM (charges applicable at non-Kotak ATMs)
  • Call ItzCash Contact Centre - 07666155220

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