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Frequently Asked Questions

What is cash withdrawal at merchant establishments?

Cash given to you at the Point-of-Sale (POS) or merchant establishment.

It is convenient way of withdrawing cash from your account without need for lining up at ATM or at branch.

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What are the benefits of cash withdrawal at merchant establishments?

You can save time by combining two tasks into one, shopping and getting cash at the same time.

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Who is eligible for cash withdrawal at merchant establishments?

This facility would be available only to Debit Cards issued in India.

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Can I avail cash withdrawal at merchant establishments service overseas?

This facility would be available only in India.

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Is there a maximum cash withdrawal limit per transaction at merchant establishments per day?

The maximum amount that can be withdrawn at POS terminals is fixed at Rs. 1,000 per card per day.

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Is cash withdrawal at merchant establishments subject to minimum purchase transaction amount?

No minimum purchase amount is required. This facility would be available irrespective of whether you make a purchase or not.

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Is there a fee charged to the cardholder for getting cash withdrawal at merchant establishments?

Nill. The maximum amount that can be withdrawn at POS terminals is fixed at Rs. 1,000 per card per day.

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Is there any bifurcation of cash withdrawal at merchant establishments in my account statement?

Nil.Separate narration for cash withdrawal at merchant establishments will reflect in your account statement

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Is cash withdrawal at merchant establishments available for all merchants? Who are the merchants providing this facility?

This facility would be made available at any merchant establishment designated by the acquiring banks, after a process of due diligence.

Please visit www.kotak.com for the detailed list of merchants that are providing this facility.

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How does a cardholder authorise cash withdrawal at merchant establishments transaction?

Your signature is required to carry out the cash withdrawal. The signature on a charge-slip indicates that you authorised the debit from your account for purchase/cash.

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Is there any fee charged to the cardholder by any merchant for getting Cash withdrawal at Merchant Establishments?

Nil

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