Frequently Asked Questions

Is cash withdrawal at merchant establishments available for all merchants? Who are the merchants providing this facility?

This facility would be made available at any merchant establishment designated by the acquiring banks, after a process of due diligence.

Please visit www.kotak.com for the detailed list of merchants that are providing this facility.

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Is there a maximum cash withdrawal limit per transaction at merchant establishments per day?

The maximum amount that can be withdrawn at POS terminals is fixed at Rs. 1,000 per card per day.

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What is cash withdrawal at merchant establishments?

Cash given to you at the Point-of-Sale (POS) or merchant establishment.

It is convenient way of withdrawing cash from your account without need for lining up at ATM or at branch.

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How does a cardholder authorise cash withdrawal at merchant establishments transaction?

Your signature is required to carry out the cash withdrawal. The signature on a charge-slip indicates that you authorised the debit from your account for purchase/cash.

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Is there any fee charged to the cardholder by any merchant for getting Cash withdrawal at Merchant Establishments?

Nil

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