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Frequently Asked Questions

Where can I apply for Kotak MyImage Debit Card?

You can apply for Kotak MyImage Debit Card, either at www.kotak.com or through Net Banking or at any Kotak Bank Branch Please follow the steps below to know how:

 
  • Kotak Website:
    To view the image gallery and to apply for Kotak MyImage Debit Card, please click here
  • Net Banking:
    Visit www.kotak.com > Log in to Net Banking > Click on Debit Card tab > Select Select "Apply for MyImage Debit Card"
  • Branch Access Form:
    You can visit the your nearest Kotak branch and fill the channel access form (CAF) along with the Image Code you wish to apply for. Please ask the branch representative to assist you with the Image Code.

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In case the card is damaged:

You shall have to submit your damaged Kotak MyImage Debit card to your nearest Kotak Bank Branch and fill up the Channel Access Form. There will be no charges in case of a damaged card.

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How do I activate the Kotak MyImage Debit Card?

Following are the ways of activating:

  • All your Kotak Debit Cards are by default active when dispatched to you. You can directly start using your card at merchant outlets (with PIN) or online stores (with 6-digit One Time Password).
  • However you can use the following keywords to activate / deactivate:
  • You can activate your Kotak MyImage Debit Card by sending an SMS DCUNBLOCK(space) Last 4 digits of your Debit card no. to 9971056767 or 5676788 from your registered mobile number
  • You can also activate on Kotak MyImage Debit Card through Net Banking, Mobile Banking or by calling our Customer Contact Center at 1860 266 2666 (local call rates apply)

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Who is eligible for Kotak MyImage Debit Card?

Customers holding the following debit cards would be eligible for Kotak MyImage Debit Card:

 

  • Classic
  • Silk
  • Platinum
  • World

Erstwhile Maestro Debit Card holders will be eligible for Kotak MyImage Debit Card since their replacement Debit Card will be Classic, Platinum and World MasterCard Debit Card variant.

Privy, Wealth and Current Account customers, holding the above variants, are not eligible for Kotak MyImage Debit Card.

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What are the features and benefits of Kotak MyImage Debit Card?

The features and benefits of your existing Kotak Debit Card will be replicated on your Kotak MyImage Debit Card.

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