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Frequently Asked Questions

What happens if the Insurance Company rejects my claim or I fail to register a claim with the Insurance Company?

In case if you fail to register your claim with the Insurance Company or if your claim is rejected by the Insurance Company you will be liable to pay the amount of the disputed transaction(s) as reflecting in your Kotak Credit Card Statement.

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What is the total sum insured?

The sum insured is Rs. 25, 000.00 / 50,000 / 75,000 / 2, 50,000.00 per annum for Silver, Gold, Platinum/Titanium and Signature credit cards respectively.

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Will the Add-on Cardmember get separate reward points?

The monthly reward point's limit of 500 on Apparel transactions has been set up for the Primary & Add-On Credit card combined. Hence, your daughter/ mother will not get any separate reward points.The Kotak Silk Inspire Platinum Credit Card is a VISA Chip Platinum Credit Card.

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What is the maximum fuel surcharge waiver that I can get on a single transaction?

The maximum eligible transaction amount for a single swipe is Rs. 3000. Hence maximum surcharge waiver can be Rs. 30 (currently at 1%) of Rs. 3000.

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Is there any monthly or annual cap on how much surcharge can I earn?

Maximum Fuel surcharge waiver allowed in a calendar year is Rs. 3, 500

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