Frequently Asked Questions

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Are there any service guarantees?

Kotak Mahindra Bank assures you that the information you provide is for activation purposes. Your information is protected and will not be used by or shared with any other parties.

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Can I register with my existing Kotak Credit Card or do I need to apply for a new one?

You can register your existing Kotak Credit Card to be protected by Verified By Visa/MasterCard SecureCode.

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Can I register more than one Kotak Credit Card?

Yes, you need to register all of your active Kotak Credit Cards.

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How do I register/activate my Kotak Credit Card?

There are two ways to register/activate your Kotak Credit Card for Verified By Visa/MasterCard SecureCode:

 

  •  You can activate during shopping
  •  You can also register through the Kotak Cards website by clicking here

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How do I register/activate my Kotak Credit Card for Verified By Visa/MasterCard SecureCode during shopping?

Here’s how you can register/activate your Kotak Credit Card during shopping:

 

  • Cardholder visits a Verified By Visa/MasterCard SecureCode enabled merchant website.
  • Navigates through the site to select the shopping item.
  •  Cardholder proceeds to checkout & is asked to enter the customer details.
  •  Cardholder is then asked to fill in the relevant payment details, including the Card details.
  • Once the Cardholder clicks on the SUBMIT/PAY button, they are taken to the Kotak Cards Verified By Visa / MasterCard SecureCode screen wherein they have to enter certain details for validation. On successful validation, the customer is asked to create their Verified By Visa/MasterCard SecureCode password.
  •   On successful creation of password, the transaction is authorized & the Cardholder is provided the order Reference Number [Depending on the Merchant].
  •   Cardholder will need to enter this password from next internet transaction using Kotak Card

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