Samsung Pay is secure and easy-to-use mobile payment service which can be used to make purchases nearly everywhere.
Galaxy Note 8, Galaxy S8+, Galaxy S8, Galaxy Note 8, Galaxy J7 Pro, Galaxy A9 Pro, Galaxy Note 5, Galaxy S7, Galaxy S7 edge, Galaxy S6 edge+, Galaxy A5 (2017), Galaxy A7 (2017), Galaxy A5 (2016), Galaxy A7 (2016)
All Kotak Visa Debit/Credit cards are compatible with Samsung Pay.
The purchase limit of your physical Debit/Credit Card will also apply to Samsung Pay. You will not be able to use Samsung Pay at ATMs.
Option A : If you see the Samsung Pay icon on your device, follow the below steps.
Option A
If you see the Samsung Pay icon on your device, follow the below steps
1. Click on the Samsung Pay icon
2. Download & Install the Samsung Pay app
3. Login with your Samsung account & follow the steps to start using Samsung Pay
Option B
If you do not have the Samsung Pay icon on your device, follow the below steps
1. Go to the 'Settings' tab of your device.
2. Click on 'About Device'
3. Download the latest Android™ software
4. Please follow the steps as given in Option A above.
Regular card machine - Place the phone on the side near magnetic strip reader. You will need to enter your Credit / Debit Card PIN for all payments.
NFC / Contactless enabled card machine - Place the Phone on top of the terminal. You can make payments up to Rs. 5,000 without any PIN, for transaction over Rs. 5,000 you will need to place the phone on the side near the magnetic stripe reader and enter your Credit / Debit Card PIN.
The card displayed in Samsung Pay may differ slightly with the physical card as the card design may get updated with time. Your card will still work even if the image does not match with your physical card.
Process for cancelling/disputing the payment made with Samsung Pay is exactly same as for physical card.
If your card is enabled for international payments, you should be able to use Samsung Pay to make your payment in countries where Samsung Pay is launched.
Samsung Pay requires an active internet connection for card registration and activation. However, an active internet connection is not required to make in-store card purchases. It is recommended the device should be connected to the internet for the best Samsung pay experience.
No. Samsung does not store your personal/payment information on a Samsung server or the device.
Samsung Pay uses leading edge tokenization and authentication methods to secure payment information. Samsung Pay also uses biometrics as a security measure, enabling users to authenticate Samsung Pay via fingerprint or Secured PIN. In addition to the security measures implemented by Samsung Pay, Samsung’s KNOX service constantly monitors suspicious activity within the device to protect from any malicious attacks.
Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as an alias for the actual card information. In mobile payments, tokens are used to protect card information from being compromised and they make mobile payments safe.
You would need to register your cards again if you were to change your phone as no data will be stored in the application.
If your device is lost or stolen, you can use Samsung’s Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device). If you are unable to do this, call our Customer Contact Centre at 1860 266 2666 (local charges applicable) to block your cards registered on Samsung Pay.
When performing a factory data reset, all payment information in Samsung Pay will be deleted. You will need to set up and add your payment card information on Samsung Pay again after your device has been reset.
Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token or digital card number that has been assigned to your device for that card. If you wish to suspend your physical card, please contact customer care.
The payment cards on Samsung Pay are digital versions of your physical Credit or Debit cards. If you lose your original card and then receive a replacement card, you will need to remove the original card from Samsung Pay and register the replacement card.
Samsung Pay shows last 10 purchases made with a card, to see the transaction details:
If your device is lost or stolen, your payment information will not be accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.
