Video KYC enables you to open an 811 bank account instantly wherein, after entering your details, you will have the option to get on a video call with our bank executive to complete your KYC process. The video call will ensure you no longer need to visit the branch to complete your KYC.
Here are the advantages of choosing Video KYC and getting your Full KYC Account:
In the Video KYC process, you have to fill up your details online. After you fill up all the required details, the bank agent will carry out basic checks through video interaction. The agent will guide you through the process. Just keep your original PAN card, a blank paper and a blue/black pen handy.You will get a full-fledged bank account after the Video KYC is done.
The end-to-end process of getting a full-fledged bank account can be carried out from the comfort of your home through an online zero-contact process.
Yes. Aadhaar* number is required for video KYC. Your Aadhaar number will be verified through an OTP received on your registered mobile number. You don’t need to carry your physical Aadhaar Card during the Video KYC process.
In case you do not want to submit your Aadhaar details please click link and open a Kotak 811 Lite A/c.
* Submission of Aadhaar is voluntary
Video KYC is only applicable to new Kotak customers. Existing Kotak 811 customers can click on this link to book their full KYC appointment or walk into the nearest bank branch with the necessary documents.
Thank you for your interest. However, currently, the video KYC process is only available for new customers opening a Kotak 811 account. Click on this link to book their full KYC appointment or walk into the nearest bank branch with the necessary documents.
There is no minimum pixel requirement. However, the video KYC process needs to be clear so that the customer executive can verify the documents and take a clear live photo.
Video KYC can be done through the video KYC link that opens in a web browser. Make sure that you are using the Google Chrome browser to carry out the video KYC process. There is no requirement for any video calling applications such as Whatsapp or Google Duo.
Since video KYC is carried out through the web browser, Whatsapp/Skype is not required.
Video KYC can be done on Google Chrome. If you are using other browsers like Internet Explorer, Opera Mini etc., then open the video KYC link on Google Chrome.
Providing location access will help us in ascertaining your location. According to RBI guidelines, you need to be in India to carry out the video KYC. This is for verification purpose only and will not be shared with any one.
Since it is a video verification process, the consent to use the camera and microphone is needed to proceed with the video KYC process. This is for verification purpose only and will not be shared with any one.
You can open a Kotak 811 OTP/ Limited KYC Account or 811 Lite Account. Later, our bank representative will reach out to you to help you complete the full KYC process. You can also visit your nearest branch to complete the process.
You can carry out the video KYC process during a bank working day from 10 AM to 6 PM.
You need to grant location access to proceed with the video KYC. Follow these steps if you have blocked the location access by mistake:
Yes, you can. You can add a new communication address in the account opening journey. After adding the new communication address, you can self-verify the address by ticking the self-verification box. There is no need to provide proof of current address.
Video KYC can be rejected due to various reasons such as low video quality etc. You can try again or open a regular Kotak 811 account and the full KYC can be completed by booking an appointment.
Yes, you can. You can open a Kotak 811 Account through the online account opening journey and book an appointment or visit your nearest branch to complete the full KYC procedure . Click here to open an 811 account.
Sorry for the inconvenience. This could have happened due to heavy traffic on our platform. We request you to please try again on a bank working day between 10 AM to 6 PM.
No. You don't need to book an appointment for video KYC. However, you need to carry out the video KYC on a bank working day between 10 AM to 6 PM.
According to the Reserve Bank of India guidelines, you need to be in India to carry out the video KYC process.
Please ensure that you have uninterrupted data connectivity when you are going through the Video KYC process. Please make sure that you have a blank white paper with black/blue pen available during the Video KYC process to provide your signature.
Here are some of the things that you should keep in mind before starting the video call for KYC:
No, you need to carry the entire journey in one go.
After the video KYC process is completed, you will get your account details on your registered email id and mobile number within 8 hours.
There is no requirement to show your current address proof. You can enter your communication address during the 811 account opening process.
In case the Video KYC process could not be completed, you can restart the video KYC process or if your account is open, you will receive a communication from the bank.
Once the account is opened through the Video KYC process, there are no limitations on transactions on the account
You can set your MPIN after completing your Video KYC process. You will get your account details in a few hours on your registered email ID and mobile number. You can then follow these steps to set your MPIN after downloading the Kotak 811 Mobile Banking App
You can request for a physical Debit Card after your Video KYC process has been completed. You will get your account details in a few hours on your registered email ID and mobile number. You can then follow these steps to request for a physical debit card: Log-in to the Kotak Mobile Banking App