Frequently Asked Questions

What should I do if I don't receive my OTP?

Please refer the followings:

  • Please check your preferred mobile no. registered with the bank
  • You have the option to re-generate the OTP. A new link and OTP will be sent to your beneficiary, along with a new OTP sent to you, which you need share with the beneficiary.

Was this information helpful to you? Yes No

Can I cancel my transfer request?

Yes, you can do the same by using the 'Cancel Transaction' option. The transfer request can be cancelled till the time the funds are not debited from your account.

Was this information helpful to you? Yes No

How does this service work?

Log in to Net Banking --> Banking --> Transfers and Payments -->Mail Money. See below for further details:

 

Enter the beneficiary details like name, email ID, mobile number and payment amount. 2 OTPs will be generated and shared through SMS - one will be sent to you and the other to the beneficiary. The beneficiary will receive a mail from Kotak Mahindra Bank with the redemption link. Beneficiary needs to enter both the OTPs and then enter his/her account details to receive the amount.

Was this information helpful to you? Yes No

When will the OTP expire?

OTP will expire 7 days from the payment date.

Was this information helpful to you? Yes No

What are the fund transfer limits?

Following are the limits:

  • Rs. 10,000 per transaction and
  • Rs. 50,000 per day

Was this information helpful to you? Yes No