Change is inevitable. Change is exciting. It not only empowers humanity to ride the ebb and flow of life, but also enables people to thrive in the new. Pushing the limits of human ingenuity and triggering breakthrough innovation, the oftenunprecedented nature of change, only exemplifies its need to keep the wheels of progress rolling, akin to the unfolding of events during the past two years.

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ABOUT US

Addressing aspirations of a

CHANGING WORLDCHANGING WORLDCHANGING WORLD

Kotak has always been at the forefront of transformation in the Indian financial services landscape. Kotak continues to evolve and invest in making a bouquet of products and solutions affordable, accessible and customizable using trust, technology and teams for the ever-changing needs and aspirations of its customers.

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KOTAK UNIVERSE^

`5,46,498 cr

Total assets

~`6,41,000 cr

Private Banking, priority and investment advisory relationship value

`3,10,087 cr

Total deposits

`3,04,474 cr

Total advances

`1,15,907 cr*

Total investments

90,000+

Full time employees

5,75,000+

Shareholder base

32.7 mn

Number of customers of the Bank

As at 31st March, 2022
^All numbers are on a consolidated basis except where stated | *Excludes Policyholders’ investments

MESSAGE FROM UDAY KOTAK

When everything can change,

ANYTHING IS POSSIBLEANYTHING IS POSSIBLEANYTHING IS POSSIBLE

“The word that has resonated the most with me, especially post-Covid, is humility. Whether it is political leaders, central bankers, business leaders or the householder, change is on us and at us - like we have never seen before, and none of us can pretend we know its contours and how things will play out.”

Uday Kotak Managing Director & CEO

Business overview

Inspiring performance

ACROSS THE BOARDACROSS THE BOARDACROSS THE BOARD

Consumer
Banking

Wholesale
Banking

Commercial
Banking

Custodial
Services

Private
Banking

Asset
Recovery

Car and Two-
Wheeler Loans

Lending
NBFC

Infrastructure
financing

Stock
Broking

Institutional
Equities

Investment
Banking

Life
Insurance

General
Insurance

Mutual
Fund

Pension
Fund

Alternative
Assets

International
Business

Microfinance

KEY PERFORMANCE INDICATORS

Sustainable

VALUE CREATIONVALUE CREATIONVALUE CREATION

  • PROFIT & LOSS
  • OPERATIONAL
  • BALANCE SHEET
  • VALUATION METRICS
  • GROUP COMPANIES
  • ESG

PROFIT & LOSS

Net Interest Income (` in crore)

15%CAGR

FY 18
FY 19
FY 20
FY 21
FY 22

Operating Profit (` in crore)

14%CAGR

FY 18
FY 19
FY 20
FY 21
FY 22

Net Profit (` in crore)

18%CAGR

FY 18
FY 19
FY 20
FY 21
FY 22

Earnings Per Share (EPS) (` in crore)

17%CAGR

FY 18
FY 19
FY 20
FY 21
FY 22

5-Year CAGR | *excluding dividend and interest on income tax refunds

OPERATIONAL

Current Account and Savings Account (CASA) Balances (Bank standalone)

18%CAGR

Deposits (` in crore)

13%CAGR

FY 18
FY 19
FY 20
FY 21
FY 22

Advances (` in crore)

10%CAGR

FY 18
FY 19
FY 20
FY 21
FY 22

5-Year CAGR

BALANCE SHEET

Bank Capital Adequacy Ratio
and Tier 1 Capital (%)

Capital & Reserves and Surplus (` in crore)

18%CAGR

FY 18
FY 19
FY 20
FY 21
FY 22

Total Assets (` in crore)

13%CAGR

FY 18
FY 19
FY 20
FY 21
FY 22

5-Year CAGR

VALUATION METRICS

Book Value Per Share (` in crore)

16%CAGR

FY 18
FY 19
FY 20
FY 21
FY 22

Market Capitalisation (` in crore)

15%CAGR

FY 18
FY 19
FY 20
FY 21
FY 22

28.9X

Price-to-earnings (P/E) as on 31st March, 2022

3.6X

Price-to-book (P/B) as on 31st March, 2022

2.36%

Return on Assets (ROA) for FY 2021-22

13.4%

Return on Equity (RoE) for FY 2021-22

5-Year CAGR

GROUP COMPANIES

Total Assets Under Management (` in crore)

20%CAGR

FY 18
FY 22

Kotak Securities – Average Daily Volume (ADV)^ (` in crore)

73%CAGR

FY 18
FY 22

Kotak Life Insurance - Gross Written Premium (` in crore)

19%CAGR

FY 18
FY 22

Kotak Mahindra Asset Management – AAUM# - Equity (` in crore)

34%CAGR

FY 18
FY 22

5-Year CAGR

^excluding BSE Derivative & Proprietary Segments
#Average assets under management

ESG

Environmental impact

6%

Reduction in Scope 1+ Scope 2 emission intensity at the Bank@

12%

Electricity from renewable sources used in the Group’s large offices

65%

Waste recycled of the waste generated at the Group’s large offices


Social impact

28%*

Women employees across the Group

~31 hours

Average hours of training per Bank employee

26%

Growth in Bank’s customer base

`162 cr

Total CSR expenditure (Bank)

`226 cr

Total CSR expenditure (Group)


Governance

21 years

Average tenure of the executive leadership team at the Bank

‘Leadership’ category

as assessed by IiAS on the IFC-BSE-IiAS Indian Corporate Governance Scorecard based on G20/OECD corporate governance principles.

@Reduction in intensity despite expansion in scope of emission coverage | * includes both full-time and part-time employees | YoY

SPOTLIGHT STORIES

Evolving with

CHANGECHANGECHANGE

Our transition from what the world christened the ‘new normal’ to ‘never normal’ has taught us that there will always be unforeseen volatilities to overturn the status quo.

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Customer centricity

Digital Prowess

Technology strengths

Talent


India’s Next Banking Chapter

Kotak811 is a full-fledged banking solution for young and digital savvy customers, who are transaction heavy, credit hungry & prefer sachet products.

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12.3mn

Kotak811 customers

1,000+ cities and towns

Customer presence

~50%

Growth in customer base

120%

Growth in cross sell units

YoY

VALUE CREAtION MODEL

How we

CREATE VALUECREATE VALUECREATE VALUE

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  • Financial Capital
  • Human Capital
  • Manufactured and Intellectual Capital
  • Social and Relationship Capital
  • Natural Capital

The Bank    The Group

Financial Capital

Financial
Capital

INPUTS

3,10,087 cr

Customer Deposits

55,148 cr

Borrowing

97,134 cr

Capital & Reserves and Surplus

3,82,504 cr

Assets Under Management

OUTPUTS

12,089 cr

Net Profit (PAT)

23.7%

Capital Adequency Ratio (CAR)

4.7%

Net Interest Margin (NIM)^

2.36%

Return on Assets (ROA)

0.71%

Net NPA ratio

^Excluding dividend and interest on income tax refunds.

Human Capital

Human
Capital

INPUTS

90,000+

Our fulltime workforce

~`7.71 cr

Investment in training and development

Employee wellness initiatives

Comprehensive employee benefits

OUTPUTS

74%

Trust Impact score by GPTW#

20,50,000 person-hours

Total training hours

28%*

Women employee base

#For details please refer chapter Empowering our Employees | *includes both full-time and part-time employees

Manufactured and Intellectual Capital

Manufactured
and Intellectual Capital

INPUTS

9

LEED-Certified premises

4,052#

Group branch network in India

2,705

Bank ATMs

66,794

Number of business correspondent locations

4,000+

Total number of servers

OUTPUTS

91%

Investment accounts sourced via app & netbanking

131%

Growth in transactions volume on mobile app

86%

Share of credit cards sourced through digital platforms

2.1X@

Increase in average monthly active users for Keya Chatbot

#Kotak Securities network includes branches, franchises and referral co-ordinators; doesn’t include Bank branches in GIFT City and DIFC (Dubai) | YoY | @Q4FY22 vs. Q4FY21

Social and Relationship Capital

Social and
relationship capital

INPUTS

26%

Our growing customer base

5,75,000+

Shareholder base

Our vendors, distributors and business partners

Community development projects

OUTPUTS

94%

Customer grievances resolved within stipulated turnaround time

50%

Growth in microfinance loan book

Growing number of beneficiaries impacted by CSR projects

YoY

Natural Capital

Natural
capital

INPUTS

370,549 GJ

Energy consumed

12,994 GJ

Renewable energy use

3,52,902 kL

Water consumed

Energy efficiency initiatives

OUTPUTS

18,75,613 Lakh

A4-size sheets saved

24,564 kL

Water saved due to recycling

3,532 tCO2e

Emissions avoided

65%

Waste recycled of the waste generated at the Group’s large offices

6%

Scope 1 and Scope 2 emission intensity reduction *

YoY

*Reduction in intensity despite expansion in scope of emission coverage

MEGATRENDS AND STRATEGY

Prepared for an

EVERCHANGING WORLDEVERCHANGING WORLDEVERCHANGING WORLD

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Staying relevant in an agile world

The previous two financial years were heavily disrupted by the pandemic. Banks and financial institutions across the world accelerated technology adoption to embrace the change and stay relevant. The time is rife to institutionalise the change and move ahead in the world of new normal.

Recalibrating customer experience

Elevating customer experience is a key imperative in retaining the existing customers as well as attracting new ones. Over the last several years, customer needs have evolved beyond frictionless and instant banking to personalised banking.

Strategic
Priorities

Our strategic priorities are focused around customers, technology and talent and to build a future ready financial services group.

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Technology leadership to ‘run the bank’ and ‘change the bank’

SDG Linkage:

Leadership in digital capabilities

SDG Linkage:

Customer centricity

SDG Linkage:

Expanding access to low-cost liabilities

SDG Linkage:

Pursue advances growth, ensuring right asset quality additions at risk adjusted pricing, and appropriate risk management

SDG Linkage:

Executing with discipline – efficiency, productivity and capital

SDG Linkage:

Approaching financial inclusion as an opportunity

SDG Linkage:

Attracting, retaining and building a team of talented, engaged and motivated employees in an agile structure

SDG Linkage:

Leverage strong standing to pursue inorganic opportunities

SDG Linkage:
RISK MANAGEMENT

Managing Risks and

UNCERTAINTIESUNCERTAINTIESUNCERTAINTIES

Robust risk management policies, protocols and processes have enabled us to preserve and generate value for our stakeholders. In FY 2021-22, we initiated the process of expanding our risk management process to assess climate risk to help identify risks and opportunities arising from climate change.

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STAKEHOLDER ENGAGEMENT AND MATERIALITY ASSESSMENT

Anchors of

VALUE CREATIONVALUE CREATIONVALUE CREATION

STAKEHOLDER ENGAGEMENT
Deep and meaningful engagement is vital to foster stakeholder relationships based on transparency, trust and respect. Our Group has developed a structured approach to stakeholder engagement with the objective of identifying stakeholders’ current and emerging needs and expectations.

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ESG overview

ESG OVERVIEW

Sustainability

AT KOTAKAT KOTAKAT KOTAK

Our Group’s commitment to ESG is deep rooted in our ethos of ethics, stakeholder inclusiveness and sustainability. We have embedded a long-term time horizon in our business and risk management processes to enable sustained value creation.

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INTEGRATION OF ESG IN CORE BUSINESS

3x Increase

In electric vehicles financed by KMPL in FY 2021-22 compared to FY 2020-21

680 MWp

Solar Power financing by KIAL advised funds

~ 500 crore

Enabled settlements on e-NAM platform

1,500+

Number of lending proposals evaluated for ESG aspects

Environment

Environment

Managing our

ENVIRONMENTAL FOOTPRINTENVIRONMENTAL FOOTPRINTENVIRONMENTAL FOOTPRINT

Our environmental management practices are focused on reducing the operational carbon footprint through transition to ‘Phygital’ service delivery, clean energy procurement, responsible resource utilisation and conscious energy reduction measures.

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6%

Reduction in Sope 1 + Scope 2 emission intensity for the Bank*

65%

Waste recycled out of the waste generated at the Group’s large offices

12%

Electricity from renewable sources used in the Group’s large offices

*Reduction in intensity despite expansion in scope of emission coverage

People

People

Empowering our

EMPLOYEESEMPLOYEESEMPLOYEES

A talented, diverse and empowered workforce is at the core of our success. Our Group’s concerted training and development efforts coupled with active employee engagement augments employee well-being and productivity.

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1,20,000+*

Total Employees at our Group

66,000+

Full time employees of the Bank

28%*

Women Employees at our Group

27%

Women employees at the Bank

*includes 90,000+ full-time employees and 30,000+ part-time employees

Community

Community

Supporting our

COMMUNITIESCOMMUNITIESCOMMUNITIES

We are cognisant of the critical role we can play in creating a positive impact in the lives of communities through financial inclusion efforts and Corporate Social Responsibility (CSR) initiatives.

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226 cr

Total CSR expenditure (Group)

Customers

Customers

Generating value for

OUR CUSTOMERSOUR CUSTOMERSOUR CUSTOMERS

Our Group is committed to maintaining a meaningful and long-lasting relationship with our customers and has adopted a customer centric approach that blends our digital capabilities and market insights to deliver seamless and differentiated customer experience. In addition, our Group commits to implement quality systems and processes to secure our customers’ personal data.

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26%

Growth in Kotak Mahindra Bank’s Customer Base

22%

Growth in Customer Assets

32.7 mn

Kotak Mahindra Bank’s Customer Base

YoY

Governance

Governance

Ethics and

GOVERNANCEGOVERNANCEGOVERNANCE

Business ethics and corporate governance are key value drivers, and we ensure our practices are aligned to the regulatory requirements as well as global best practices. Policies, systems and procedures are in place to ensure transparency, efficiency and accountability.

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21 years

Average tenure of the Executive leadership team at the Bank

Zero

Reported breaches of customer privacy

‘Leadership’ category

as assessed by IiAS on the IFC-BSE-IiAS Indian Corporate Governance Scorecard based on G20/OECD corporate governance principles.

AWARDS AND ACCOLADES

Recognition of

EXCELLENCEEXCELLENCEEXCELLENCE

Kotak Mahindra Group (Kotak) is a trendsetter in the Indian BFSI industry since its inception and continues to contribute to nation-building and sustainable value creation. We are honoured to be recognised for our success as we continue our journey.

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Kotak Mahindra Bank awarded as one of the Best Brands 2021 by The Economic Times. Elizabeth Venkataraman accepts the award on behalf of the bank

Kotak Securities Limited honoured with two awards by Quantic India - Best Stock Broking Company of the Year and Best Cloud Initiative (Stock Broking Company). L to R - Sandeep Chordia, Manish Jain, Amit Shah, Vibhor Singhvi and Hardik Joshi receive the award on behalf of Kotak Securities Limited

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