Frequently Asked Questions

Don’t see your question answered below? Give us a call at 1860 2660 811 (local call charges apply)

Section A – General Questions

What is Kotak 811?

Kotak 811 is a new age bank account offered by Kotak Mahindra Bank. You can open a Kotak 811 account by downloading the Kotak Mobile Banking App or by visiting www.kotak.com and registering using your Aadhaar number (Optional), PAN and other basic details. You can set up a mobile banking PIN and start using your account immediately.

What are the features of Kotak 811?

811 is a fully loaded Digital Bank Account brought to you by Kotak Mahindra Bank. Below are the key features of your 811 account:

  • Interest rate: Earn up to 6%* interest p.a. on your savings account balance
  • No Minimum Balance: Enjoy banking with no balance commitment
  • Virtual Debit Card: Shop online with ease using your virtual debit card.
  • Free funds transfer: Transfer funds online for free using NEFT or IMPS or RTGS.
  • *Earn 6% p.a. interest on savings account balance over Rs. 1 lakh and up to Rs 1 cr. Earn 4.0% p.a. interest on savings account balance up to Rs. 1 lakh and 5.5% p.a. interest on savings account balance above Rs. 1 cr. Applicable for Resident Accounts only. Visit www.kotak.com for latest information on interest rates. If you have opened 811 Lite as you didn’t want to use your Aadhaar or didn’t receive Aadhaar OTP then you need to convert your account to Full KYC account in order to get Savings account interest, virtual debit card and cheque book.

    What are the account features & conditions of 811 Account?

    There are 3 types of account opened under 811. Below is the feature comparison table for these accounts:

    Features Kotak811 OTP Based Kotak811 Lite Kotak811 Full KYC
    Interest on Savings Available* No Interest Available*
    Cheque book Not Available Not Available Available
    Debit Card/Prepaid Card Default Virtual Debit Card(Physical card on request charges applicable as per GSFC) Virtual Prepaid Card only for online shopping. Default Virtual Debit Card (Physical card on request charges applicable as per GSFC)

    Account Restrictions Kotak811 OTP Based Kotak811 Lite Kotak811 Full KYC
    Total cumulative credits Allowed Rs.2,00,000 in a year Rs.10,000 in a calendar month & Rs 1,00,000 in a financial year No restrictions
    Maximum Balance allowed at any given point of time Rs.1,00,000 Rs.10,000 in a calendar month No restrictions
    Time limit to complete your Full KYC 12 months 12 months Not applicable

    *Earn 6% p.a. interest on savings account balance over Rs 1 lakh and up to Rs 1 cr. Earn 4.00% p.a. interest on savings account balance up to Rs 1 lakh and 5.5% p.a. interest on savings account balance above Rs 1 cr. Applicable for Resident Accounts only. Visit www.kotak.com for latest information on interest rates.

    Am I eligible to apply for Kotak 811?

    If you are 18 years of age or older, and are a resident of India with an Indian address, you are eligible to apply for a Kotak 811 account. To apply online, you’ll need to have your PAN and Aadhaar Number (Optional) handy. Kotak 811 is available for individuals who do not have any existing relationship with Kotak Mahindra Bank.

    Can I hold my account jointly with another applicant?

    Unfortunately, the Kotak 811 account is intended for a single user only, and cannot be held jointly.

    I got disconnected from the Kotak Mobile Banking App. How can I continue my application?

    Don’t worry; we regularly back up all the information that you’ve entered. Please reopen the app, and you will be able to continue from where you left off.

    Can I save my application and continue it later

    Yes, of course! All the information you’ve entered is regularly backed up to our servers. You may leave the app or close it at any point. When you return, you can resume from where you left off.

    Is my information secure?

    The security of your personal information and your online banking transactions is of utmost importance to us. We maintain strict security standards to prevent unauthorized access to your information.

    How do I start using the Mobile Banking App once my account is activated?

    Once your account is active, you can log in to the Mobile Banking App by entering your CRN and the MPIN that you chose during the account opening process.

    I do not have a PAN. Can I still apply for a Kotak 811 account?

    Unfortunately, we need your PAN to open your 811 account. If you don’t have PAN, you can apply for one using the following link and visit us again. You will be directed to a third party website once you click the link below.

    https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

    I do not have an Aadhaar number. Can I still apply for a Kotak 811 account?

    Yes, you can open 811 Lite by providing your PAN and few other details.

    What is a Kotak 811 Edge account and how do I apply for it?

    Kotak 811 Edge is a savings account which brings you the best of Kotak 811 and our regular accounts. This account requires a minimum balance of Rs. 10,000. Kotak 811 Edge comes with a Platinum Chip Debit Card, high free transaction limits, free transactions on all Kotak ATMs and many more perks. If you already have an 811 account, you can upgrade to 811 Edge once you’ve verified your KYC details with us. Alternatively, if you don’t have an account yet, you can visit www.kotak.com and get started.

    What is a FATCA declaration and why do I need to make one?

    FATCA stands for the Foreign Account Tax Compliance Act. The RBI requires us to collect a FATCA declaration from every customer who opens a savings bank account with us.

    Why do I need to add a nominee to my account?

    Adding a nominee to your account is the smart thing to do. In the unfortunate event of an accident or untimely death, the funds in your account will be transferred to your nominee quickly and easily.
    You don’t have to add a nominee if you don’t want to – Simply select the ‘I don’t wish to add a nominee’ option while you open your Kotak 811 account. You can always change your mind and nominate an individual at a later date.

    What will be the fees & charges for 811 account?

    811 is free for use in the digital world. This means –

  • We won’t charge you any minimum balance fees
  • We will give you a virtual debit card for free
  • We won’t charge you for any fund transfers done via our app or Net Banking

  • If you select one of our additional services, such as a physical debit card** or a cheque book*, there may be additional charges. For detailed features and charges, please check here -
    https://www.kotak.com/en/personal-banking/accounts/savings-account/811-Account/fees-and-charges.html *Cheque book charges are applicable only to Full KYC customers
    ** Not available for 811 Lite customers

    How can I withdraw cash through my 811 account?

    You can use your physical debit card* to withdraw cash through an ATM. If you’ve met us to verify your identity details, you can also visit a branch to withdraw cash. .
    The physical Debit Card will be charged at Rs. 199 + taxes per year. You’ll need to have sufficient balance in your account to order one.

    How can I start a Recurring Deposit/Term Deposit?

    You can start a recurring deposit or a term deposit through the Mobile Banking App or through Net Banking. Please visit the ‘Banking’ section inside the Mobile Banking App or Net Banking and click on ‘Open Recurring Deposit’ or ‘Open Term Deposit’. These features are available to customers who have met us to verify their identity details. If you haven’t done that yet, please schedule an appointment via the Mobile Banking app or call customer care on 1860 266 0811*, *Local call rates apply.

    How can I use Scan & Pay feature inside the Mobile Banking App?

    You can see the ‘Scan & Pay’ option inside the Mobile Banking App. You will see this under the ‘Banking’ section of the Mobile Banking App. Once you click on it, it will open the QR code reader. You need to project it on the QR code and it will read it automatically. Once the QR is successfully captured, you can punch the amount you wish to pay and the amount will be transferred instantly.

    Section B – Debit Card & Cheque Book related

    What is a Virtual Debit Card? How do I use it?

    Kotak 811 brings you a Virtual Debit Card inside your Mobile Banking App. You can use it to shop online, pay bills, recharge or use ‘Scan & Pay’ at merchant outlets. 811 Debit Card is given to customers who have verified their details using Aadhaar OTP.
    If you need to check your card details - card number, expiry date or CVV - it’s easy; just log in to your Mobile Banking App after opening your Kotak 811 account and click on the 811 widget.

    Can I have a physical Debit Card? How do I apply for one?

    Yes, you can! You can request a physical Debit Card from the 811 widget in your Kotak Mobile Banking app. Just login into the Kotak Mobile Banking App and navigate to 811 section -> virtual debit card -> Get one now.
    The physical Debit Card will be charged at Rs. 199 + taxes per year. You’ll need to have sufficient balance in your account to order one.
    Once you’ve requested a physical Debit Card, we’ll charge the card fees to your account and your card will be delivered to you within 7-10 working days at the address registered with us.
    811 physical debit card is not given to 811 Lite customers. 811 Lite customers are issued a virtual debit card once the full KYC for the account is completed. After the virtual card is issued, customers can follow the process mentioned above to get the physical card.

    How do I view my Virtual Debit Card in the Mobile Banking App?

    You can log in to the Mobile Banking App using your CRN and MPIN. Once you’ve logged in, click on the 811 widget and navigate to “Virtual Debit card” tab to see the details.

    When will I receive my Virtual Debit Card?

    You’ll get your Virtual Debit Card number the moment you’ve finished opening your account

    It’s been 10 days and I haven’t received my welcome kit. What do I do?

    Kotak 811 is a digital savings account and doesn’t come with a physical welcome kit. If you’ve placed a request for a physical Debit Card and have not received it within 10 working days, please call us @ 1860 266 0811* and we’ll look into it right away. We’re really sorry about the delay.
    *Local call rates apply.

    When will I receive a cheque book* for my 811 account?

    Your 811 account is a digital savings account, and doesn’t come with a chequebook by default. If you’d like a cheque book, you can request one through the service request section of the Mobile Banking app.
    It will be charged according to our General Schedule of Features and Charges, and we require you to complete your KYC formalities before it can be issued.
    *Chequebook is only available to Full KYC customers

    Section C - Funding related

    How can I deposit money into my Kotak 811 account?

    You can deposit money via a payment gateway using your Debit Card or Net Banking of another bank.This option is available just after the account activation screen as well as on the 811 page in the Kotak Mobile Banking App.
    You can also transfer money from another account through NEFT/IMPS/UPI* at any point of time. Alternatively, you can visit your nearest Kotak Mahindra Bank branch to deposit cash.
    *Not applicable for 811 Lite

    How much money can I deposit into my 811 account?

    This depends on the type of account that you have. In case you have opened 811 by verifying your Aadhaar through an OTP from UIDAI, then the maximum amount you can have in this account at any given point of time is Rs. 1 Lakh. You can have a cumulative credit of maximum of Rs. 2 Lakhs in this account in a Financial Year. In case you hold 811 Lite then balance at any point cannot exceed Rs. 10,000 and transactions of up to Rs. 10,000 are only allowed in a month. The cumulative credits in this account should not exceed Rs. 1 lakh in a financial year. To remove these restrictions, you’ll need to verify your KYC details within a year, to convert it to a Full KYC Account. Converting to a Full KYC account will lift all your transaction limits. This is a 5 minute, quick and easy process that we’ll be happy to help you with.

    I tried to deposit money into my Kotak 811 account. My bank has debited the money from my account but your app says my transaction has failed. What do I do?

    Please don’t worry. The full amount will be credited back into your source bank account within 7 to 10 working days. If you need to check on the reversal with us, please contact us with the transaction reference number. In the meantime, please do try to make the transfer again. We’re really sorry about the inconvenience.

    When will the funds I transferred be available in my account?

    If you’ve used a payment gateway to deposit money into your account, you will see the funds in your account within two hours subject to activation of your account and we receiving successful response from the payment aggregator. In few cases, it may take up to 2 working days to credit money into your account. If the funding was successful and you haven’t received your money within two working days, please get in touch with us with the transaction reference number.

    What is UPI? How do I use it?

    UPI stands for Unified Payment Interface. It is a payment method that lets you transfer money instantly, even between banks. You will need to enter the virtual payment address (VPA) of the bank account from which you’d like to transfer funds into your Kotak 811 account. This will create a collect request which you will need to authenticate using your UPI PIN. You unique VPA will be @Kotak’ and it is created by default during 811 account opening. For e.g. A customer’s mobile number registered with the banking during 811 account opening is 99876543210, then the default VPA is going to be: 9876543210@kotak. (UPI transfers are not available to 811 Lite customers)

    What is VPA and how can I use it to make payments?

    VPA is a Virtual Payment Address that lets you make and receive UPI payments. Think of your VPA as your banking email address. You can send money to, or request money from anyone, with just their VPA. It’s instant, free, and it doesn’t matter which bank they use.

    Section D – Kotak 811 Lite

    What is Kotak 811 Lite?

    You can get an 811 Lite in either of the below cases

  • You do not want to use Aadhaar for opening your account
  • You did not receive OTP on your Aadhaar registered no. or do not have mobile no. registered with Aadhaar
  • You can use your 811 Lite to try out the features of 811. And upgrading is easy. Just schedule an appointment so one of our representatives can visit you to verify your KYC details. You’ll be up and running in no time! The aggregate of all credit in this account should not exceed Rs. 10,000 in a calendar month and the maximum amount you can keep in this account at any given point of time is Rs. 10,000. The validity of this account will be 12 Months and the aggregate of all credits in the account in a financial year should not exceed Rs. 1,00,000/- , unless in-person full KYC process is completed. Any credit exceeding the limits stated above will not be accepted into the account. In case full KYC is not completed within 12 months from the date of account opening no more credits will be permitted.

    Are there any restrictions on the transactions allowed for Kotak 811 Lite?

    You can deposit up to Rs. 10,000 per calendar month to your 811 Lite, and hold up to Rs. 10,000 in it at a time. The aggregate of all credits in the account in a financial year should not exceed Rs. 1,00,000/- , unless in-person full KYC process is completed. You won’t be able to have a Virtual Debit Card. In case full KYC is not completed within 12 months from the date of account opening no more credits will be permitted.
    Lifting these restrictions is easy! Just schedule an appointment so one of our representatives can visit you to complete your Full KYC.

    How do I upgrade to a regular Kotak 811 account?

    In order to upgrade to a regular Kotak 811 account, you will need to verify your Full KYC details. You can either book an appointment through Mobile Banking App or Call our customer care on 1860 2660811* and schedule your appointment. One of our executives will visit you to complete the Full KYC verification.. (*Local charges apply).

    What are the features of the Kotak 811 Lite?

    Your 811 Lite can be used to shop using Kotak’s KayMall, recharge and make bill payments online, all from within our app.
    811 also brings you a Virtual Prepaid Card, linked to your 811 Lite. You can use it to shop online, pay bills, do recharges or use ‘Scan & Pay’ to pay across lakhs of merchants across the country. If you need to check your card details - card number, expiry date and CVV - it’s easy, just log in to your Mobile Banking app after opening your 811 account and click on 811 widget.
    Transaction limit of INR 10,000 and re-load limit of INR 10,000 per month and 100,000 per year will be applicable on your 811 Lite as well as your Virtual Prepaid Card.
    The account doesn’t pay interest, and doesn’t come with a cheque book. You can deposit money to your account online via a payment gateway.
    We’ve done everything we can to let you transact on your mobile, totally cash-free. We hope you enjoy the experience.

    What happens to my Virtual Prepaid Card after I complete Full KYC for my 811 Lite?

    Your 811 Virtual Prepaid Card will be blocked and replaced by a new Virtual Debit Card once you complete your Full KYC. The new Virtual debit card will come with higher transaction limits and you will also get an option to request for a physical card for ATM withdrawals and offline POS transactions. You can access your Virtual Debit Card from the same 811 widget present in the Mobile Banking App post login.

    Are there any limitations of this account?

    This account is a zero interest account which does not come with a cheque book. You cannot use Net Banking and will only be able transact using Kotak Mobile Banking App or Virtual Prepaid Card for your transactions. You can only deposit money in to you Kotak 811 Lite through payment gateway transactions or via IMPS/NEFT from other Bank. Please refer to the detailed charges on this account in our features and charges section.

    How do I book an appointment to convert my Kotak 811 Lite to a full-fledged Kotak 811 savings account?

    In order to upgrade to a regular Kotak 811 account, you will need to verify your details. You can either book an appointment through Mobile Banking App or Call our customer care on 1860 266 0811* and schedule your appointment...
    One of our executives will visit you to complete the in-person KYC verification.
    (*Local charges apply)

    Section E- Appointment and field verification related

    How can I convert my account to Full KYC Account?

    In order to upgrade to a regular Kotak 811 account, you will need to verify your details. You can either book an appointment through Mobile Banking App or Call our customer care on 1860 266 0811* and schedule your appointment.
    One of our executives will visit you to complete the in-person KYC verification.
    (*Local charges apply)

    Will I receive a confirmation call about my appointment?

    One of our customer executives will call you to confirm the time of visit and your address of visit.

    Can I reschedule the appointment?

    One of our agents will call you to confirm your appointment details. If you need to, you can request that your appointment be rescheduled.

    Your customer executive missed my appointment. What do I do?

    We’re really sorry about the inconvenience. We’ll speak to our executive to figure out why this happened.
    One of our agents will call you back to reschedule an appointment. If you’d like to contact us before that, then please call us @ 1860 266 0811*
    *Local call rates apply

    Could you explain the verification process to me?

    Full KYC verification is a 2 step process which initiates with our bank representative verifying the address proof & PAN with the original documents. They will need a few more details to complete the first step. These documents are sent to our central processing team to verify and updation of your records in our bank system. Once done, the process is complete and you are ready to use your 811 Account without restrictions.

    Do I need to carry my Aadhaar card, PAN card or any other documents?

    For our Bank Official to verify your documents, you need to carry your original PAN and an original Communication Address Proof which could be any of the 4 OVD’s (Aadhaar, Driving License, Passport, Voters ID Card)

    I cannot meet your customer executive in person. Can I still open an 811 account with you?

    You would need to complete your in-person KYC verification to enjoy all benefits of your 811 Digital Bank account.We therefore request you to choose a time and date convenient to you, so we can finish this process quickly and easily.

    Section F – PIN setup related

    What is an MPIN and why do I need to set one?

    An MPIN is a Mobile Banking Personal Identification Number. You will need your MPIN to login to the Mobile Banking App to transact and access your Virtual Debit/Prepaid Card details whenever you need them.

    How do I create my MPIN?

    When you use the Kotak app to create an 811 account, you’ll be able to create a 6-digit MPIN of your choice during the account opening process.

    What if I forget the MPIN? How can I create again?

    Don’t worry!
    You can visit the Kotak Mobile Banking App and click on Forgot Password. Visit the Personal details tab and provide your details. You can then reset your MPIN.

    How do I create a PIN for my Virtual Debit Card*?

    You’ll need to log in to the Mobile Banking App and click on ‘Service Requests’. Under the Debit Card section, you’ll see an option to generate your PIN.
    * - Unfortunately, we can’t offer Virtual Debit Card to Kotak 811 Lite customers.

    How do I set password for my Net Banking*?

    You can use your Virtual Debit Card credentials to register for Net Banking. You’ll need your card number, expiry date, CVV and PIN.
    * - Unfortunately, we can’t offer Net Banking to Kotak 811 Lite customers. To use our Net Banking services, please upgrade to a full-service 811 account by verifying your KYC details.

    Section G – Account Closure related

    Does my 811 Lite/ 811 Limited KYC account have a validity?

    As per RBI guidelines, your Kotak 811 Lite/ limited KYC Account has a validity of 1 year, if the KYC formalities are not completed before the completion of 1 year. If you haven’t completed these formalities, your account will lapse/need to be closed at the end of a year (Year is calculated from the date of opening of the 811 Lite, 811 Limited KYC account).
    811 Limited KYC Account: Refer to the RBI guidelines released on 8th Dec, 2016: Link
    811 Lite Account: Refer to the updated RBI guidelines released on 11th Oct 2017: Link

    How can account closure be avoided and I can continue to operate the account?

    It’s easy. All you need to do is schedule an appointment to meet us once to complete your KYC formalities. One of our bank representatives will visit you at your preferred location. It will just take a few minutes to complete your KYC formalities and you can continue to enjoy uninterrupted banking on your 811 account.
    To schedule an appointment, call our customer care on 1860 266 0811(local call charges apply)or visit the 811 section of your Mobile Banking App.

    If I haven’t completed my Full KYC what happens to the account after a year?

    811 Limited KYC Account: Since a Kotak 811 Limited KYC account is only valid for 1 year,
    For account with no balance on due date - account will be automatically closed after the year is complete.
    For account with balance - You need to provide us the account details to which the balance needs to be transferred 7 days prior to the completion of the validity of 1 year. Important: In case you have not provided bank details for transferring the balance in the account, on the due date for account closure, we will be marking total freeze in your account.
    811 Lite Account: Since a Kotak 811 Lite is only valid for 1 year, your account will be automatically closed after the year is complete. If you have any balance in your account, credit freeze will be placed on the account and you will be allowed to only utilise the balance funds in the account.

    In case of account closure, how will the balance of my 811 account be remitted to me?

    811 Limited KYC Account: If you have not completed the full KYC of your account within the stipulated time period, the account will be closed. Once closed, the balance amount will be sent to your registered communication address via Demand draft within 30 days post closure of your account.
    811 Lite Account: The balance in the 811 Lite can be utilised however you will not be able to top up the balance in the account – there will be a credit freeze in the account.

    Once my 811 account is closed, can I re-apply for another 811 account?

    Unfortunately, once your 811 account is closed, you won’t be able to reactivate it or open a new 811 account. We are keen to have you as a customer again and you can walk-in to our branch or request our Bank representative to visit you and help you with starting the relationship again with Kotak Mahindra Bank.

    My question isn’t listed here

    If you have any other questions speak with any of our bank representatives for assistance. You can reach our customer care centre on 1860 266 0811* (*Local charges applicable).

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