Frequently Asked Questions
General Questions
What is Kotak 811?
Glad you asked! Kotak 811 is a zero balance digital account which offers interest rate of up to 4%* p.a.. Download the Kotak Mobile Banking App or visit Kotak Website to open your Kotak 811 account.
Register using your Aadhaar number*, PAN and other basic details. It will only take a few minutes! After setting up your mobile banking PIN, you can start using your account immediately.
* Submission of Aadhaar is voluntary
What are the features of Kotak 811?
Open account instantly online
Earn up to 4%* interest p.a. on your savings account balance
No Minimum Balance required. Enjoy your Kotak 811 Zero Balance account
Kotak 811 Account holders can avail free funds transfer online using NEFT or IMPS or RTGS.
Shop online with ease using your Virtual Debit Card (VDC) or physical debit card.
Request for your physical debit card through Net-banking or Mobile Banking App and get it for Rs 299/year (inclusive of taxes). Ensure you have adequate balance to pay for the Physical Debit Card before you request one.
Avail Scan and Pay** for your payments
Seamless handling of your Kotak 811 account through Kotak Mobile Banking App
**Scan and Pay at selected store outlets
What are the account features & conditions of 811 Account?
Kotak 811 Limited KYC
Kotak 811 Lite
Kotak 811 Full KYC
Kotak 811 Edge
Features
Kotak 811 Limited KYC
Interest on Savings
Available*
Cheque book
Not Available
Debit Card/Prepaid Card
Default Virtual Debit Card(Physical card on request charges applicable as per General Schedule of Features & Charges (GSFC) )
Features
Kotak 811 Lite
Interest on Savings
No Interest
Cheque book
Not Available
Debit Card/Prepaid Card
Virtual Prepaid Card only for online shopping.
Features
Kotak 811 Full KYC
Interest on Savings
Available*
Cheque book
Available
Debit Card/Prepaid Card
Default Virtual Debit Card(Physical card on request charges applicable as per General Schedule of Features & Charges (GSFC) )
Features
811 EDGE
Interest on Savings
Available*
Cheque book
Available
Debit Card/Prepaid Card
Platinum Debit card (Charges applicable as per General Schedule of Features & Charges (GSFC) )
Account Restrictions
Kotak 811 Limited KYC
Total cumulative credits Allowed
Rs.2,00,000 in a year
Maximum Balance allowed at any given point of time
Rs.1,20,000
Time limit to complete your Full KYC
180 days from account opening
Account Restrictions
Kotak 811 Lite
Total cumulative credits Allowed
Rs.5,000 in a calendar month & Rs 1,20,000 in a financial year
Maximum Balance allowed at any given point of time
Rs.5,000 in a calendar month
Time limit to complete your Full KYC
180 days from account opening
Account Restrictions
Kotak 811 Full KYC
Total cumulative credits Allowed
No restrictions
Maximum Balance allowed at any given point of time
No restrictions
Time limit to complete your Full KYC
Not applicable
Account Restrictions
Kotak Edge
Total cumulative credits Allowed
No restrictions
Maximum Balance allowed at any given point of time
No restrictions
Time limit to complete your Full KYC
Not applicable
IMPORTANT: Please ensure that you complete your Full KYC within 180 days from account opening to enjoy uninterrupted services at all times.
If Full KYC is not completed within 180 days from account opening, your account will be blocked from transactions. However, you would still be able to complete your Full KYC and resume banking easily.
If Full KYC is not completed within 365 days from account opening, your account will expire permanently with no possibility of reactivation.
Earn 4% interest p.a. on Savings Account balance above Rs. 50 lakhs and 3.50% interest p.a. on Savings Account balance up to Rs. 50 lakhs. Applicable for Resident Accounts only. The interest rates are subject to change. Visit www.kotak.com for latest information on interest rates.
Am I eligible to apply for Kotak 811?
PAN Number
Aadhaar Number*
Kotak 811 is available for individuals who do not have any existing relationship with Kotak Mahindra Bank.* Submission of Aadhaar is voluntary
Can I hold my account jointly with another applicant?
When you open a Kotak 811 account online, it is intended for a single user only. After the full KYC of your 811 account, you can add a joint account holder by visiting the nearest bank branch.
I got disconnected from the Kotak Mobile Banking App. How can I continue my application?
Don’t worry! We regularly back up all the information that you’ve entered. Please reopen the app, and you will be able to continue from where you left off.
Can I save my application and continue it later?
Yes, of course!
All the information you’ve entered is regularly backed up. You may leave the app or close it at any point. When you return, you can resume from where you have left off.
Is my information secure?
Absolutely! The security of your personal information and your online banking transactions is of utmost importance to us. We maintain strict security standards to prevent unauthorized access to your information.
How do I start using the Mobile Banking App once my account is activated?
You can download the app and log into the Mobile Banking App by entering your CRN and the MPIN that you choose during the account opening process.
In case you have forgotten the CRN or MPIN, click here
I do not have a PAN. Can I still apply for a Kotak 811 account?
Having your PAN Card to open your Kotak 811 Account is a must. If you don’t have your PAN Card, you can apply for it using the link and come back again.
You will be directed to a third party website once you click the link.
I do not have an Aadhaar number. Can I still apply for a Kotak 811 account?
Why not! You can open 811 Lite Account by providing your PAN and few other details.
What is a Kotak 811 Edge account and how do I apply for it?
Open account instantly online
Earn up to 4%* interest p.a. on your savings account balance
You need to maintain a minimum Average Monthly Balance of Rs.10,000 to enjoy the perks of Kotak 811 Edge
Get a Platinum Chip Debit Card
Enjoy free online transactions via UPI^, IMPS, NEFT and RTGS
*Maximum of 5 transactions @ nil charges (incl. financial & non-financial) in a month with a cap of maximum 3 transactions (incl. financial & non-financial) @ nil charges in top 6 cities (Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad).
If you already have an 811 account, you can upgrade to 811 Edge once you’ve verified your KYC details with us. Alternatively, if you don’t have an account yet, you can visit www.kotak.com and get started.
What is more than regular Kotak 811 Account?
25 free Cheque Book leaves every quarter
4 free Cash Deposit or Withdrawal at a Branch of up to Rs.2 Lakh per month.
Daily ATM withdrawal limit of Rs.50,000
Unlimited transactions on Kotak ATM &
Daily Point Of Sale purchase limit of Rs.3 Lakhs
Lost Card Liability of up to Rs.3.5 Lakhs
Purchase Protection Limit of up to Rs.1 Lakh
What is a FATCA declaration and why do I need to make one?
FATCA stands for the Foreign Account Tax Compliance Act.
RBI has made FATCA declaration mandatory for all bank account holders in India.
FATCA is a self-certification provided by the bank account holders about their tax residence for their compliance with FATCA.
Why do I need to add a nominee to my account?
Adding a nominee to your account is the smart thing to do.
In the unfortunate event of an accident or death, the funds in your account will be transferred to your nominee quickly and easily.
You don’t have to add a nominee if you don’t want to – Simply select the ‘I don’t wish to add a nominee’ option while you open your Kotak 811 Account.
You can always change your mind and nominate an individual later.
What will be the fees & charges for 811 account?
No minimum balance charges
Free Virtual Debit Card
Free online fund transfer
If you select one of our additional services, such as a physical debit card** or a cheque book*, there may be additional charges. For detailed features and charges, please check here.
* Cheque books are available only to Full KYC customers
How can I withdraw cash through my 811 account?
Through an ATM using physical debit card
You can also visit a branch to withdraw cash
*Cash withdrawal not allowed on Kotak Lite account
How can I start a Recurring Deposit/Term Deposit?
Log in to the Mobile Banking App by entering your CRN and the MPIN
Please visit the ‘Banking’ section inside the Mobile Banking App
Go to ‘Fixed/Recurring Deposits’
Tap on ‘Open Recurring Deposit’ or ‘Open Fixed Deposit’.
These features are available to customers who have verified their identity details with us through FKYC. If you haven’t done that yet, please schedule an appointment via the Kotak Mobile Banking app.
How can I use Scan & Pay feature inside the Mobile Banking App?
Log in to the Kotak Mobile Banking App by entering your CRN and the MPIN
Visit the ‘Pay & Transfer’ section in the My Kotak section inside the Mobile Banking App
Click on ‘Scan & Pay’
It will open the QR code reader
Project it on the QR Code to read it
Once QR code is successfully captured, put in the amount you want to pay
The amount will be transferred instantly
Debit Card & Cheque Book related
What is a Virtual Debit Card? How do I use it?
Kotak 811 Limited and full KYC account comes with a free Virtual Debit Card. Since it is not a physical card, it is called as Virtual Debit Card. It can be used for all online shopping and payments similar to how you use a physical debit card. It is completely safe & secure.
Log in to the Kotak Mobile Banking App using your CRN and MPIN
Once you’ve logged in, click on the ‘811’ tab
Navigate to ‘Virtual Debit card’ tab to see the details
Virtual Debit Cards cannot be used at ATMs or Point Of Sale (POS) machines. If you wish, you can apply for a physical debit card as well.
Can I have a physical Debit Card? How do I apply for one?
Login into the Kotak Mobile Banking App
Navigate to the ‘811’ section
Click on ’Virtual Debit Card’
Click on ‘GET ONE NOW’.
The physical Debit Card can be availed at a charge of Rs 299/year (inclusive of taxes).
You will need to have sufficient balance in your account to order one.
Once you’ve requested a Physical Debit Card, we’ll charge the card fees to your account
Your card will be delivered to you within 7-10 working days at your communication address registered with us.
Kotak 811 #DreamDifferent physical Debit Card is not given to 811 Lite customers.
Kotak 811 Lite customers are issued a Virtual Prepaid Card. Once the Full KYC for the account is completed, physical debit card can be availed.
How do I view my Virtual Debit Card in the Mobile Banking App?
Log in to the Kotak Mobile Banking App using your CRN and MPIN
Once you’ve logged in, click on the ‘811’ tab
Navigate to ‘Virtual Debit Card’ tab to see the details
When will I receive my Virtual Debit Card?
Follow the steps below to view Virtual Debit Card in the Mobile Banking App:
Log in to the Kotak Mobile Banking App using your CRN and MPIN
Once you’ve logged in, click on the ‘811’ tab
Navigate to ‘Virtual Debit Card’ tab to see the details
It’s been 10 days and I haven’t received my welcome kit. What do I do?
If you’ve placed a request for a Physical Debit Card or Personalized Cheque Book and have not received it within 10 working days, you can chat with Kotak's Virtual Chat Bot, Keya and track the status through the mobile banking app.
Log into Kotak 811 App
Go to ‘Service Request’ section
Tap on ‘Track your Packages’
When will I receive a cheque book* for my 811 account?
To avail Personalized Cheque Book, follow the steps below
Log in to the Kotak Mobile Banking App
Go to ‘811’ section
Tap on ‘REQUEST FOR A CHEQUE BOOK’
Request for a 25 or 50 leaf Personalized Cheque Book. It will be charged according to our General Schedule of Features and Charges (GSFC).Click here to request a personalized Cheque Book.
Funding related
How can I deposit money into my Kotak 811 account?
You can deposit money using your Debit Card or Net Banking of another bank.
You can transfer money from another account through NEFT,IMPS or UPI*
You can visit your nearest Kotak Mahindra Bank branch to deposit cash.
To know different ways to deposit money in 811 Account, click here
*Not applicable for 811 Lite accounts
How much money can I deposit into my 811 account?
Account Restrictions
Kotak 811 Limited KYC
Total cumulative credits Allowed
Rs.2,00,000 in a year
Maximum Balance allowed at any given point of time
Rs.1,20,000
Time limit to complete your Full KYC
180 days from account opening
Account Restrictions
Kotak 811 Lite
Total cumulative credits Allowed
Rs.5,000 in a calendar month & Rs 1,20,000 in a financial year
Maximum Balance allowed at any given point of time
Rs.5,000 in a calendar month
Time limit to complete your Full KYC
180 days from account opening
Account Restrictions
Kotak 811 Full KYC
Total cumulative credits Allowed
No restrictions
Maximum Balance allowed at any given point of time
No restrictions
Time limit to complete your Full KYC
Not applicable
Account Restrictions
Kotak Edge
Total cumulative credits Allowed
No restrictions
Maximum Balance allowed at any given point of time
No restrictions
Time limit to complete your Full KYC
Not applicable
IMPORTANT: Please ensure that you complete your Full KYC within 180 days from account opening to enjoy uninterrupted services at all times.
If Full KYC is not completed within 180 days from account opening, your account will be blocked from transactions. However, you would still be able to complete your Full KYC and resume banking easily.
If Full KYC is not completed within 365 days from account opening, your account will expire permanently with no possibility of reactivation.
I tried to deposit money into my Kotak 811 account. My bank has debited the money from my account but your app says my transaction has failed. What do I do?
Please don’t worry. The full amount will be credited back into your source bank account within 7 to 10 working days.
We’re really sorry about the inconvenience caused.
When will the funds I transferred be available in my account?
Generally, funds are credited instantaneously. In some cases, it may take up to 2 working days to credit money to your account. If funds are not reflected after two days, please get in touch with us with the transaction reference number.
What is UPI? How do I use it?
UPI stands for Unified Payment Interface
It is a payment method that lets you transfer money instantly, even between banks.
You can fund your account by via UPI
You will need to enter the virtual payment address (VPA) of the bank account from which you’d like to transfer funds into your Kotak 811 Account.
This will create a collect request which you will need to authenticate using your UPI PIN. Your Kotak 811 UPI ID/VPA will be ‘BankRegisteredMobileNumber@Kotak’ and it is created by default during 811 account opening.
For e.g. A customer’s mobile number registered with the banking during 811 account opening is 99876543210, then the default VPA is going to be: 9876543210@kotak. (UPI transfers are not available to 811 Lite customers)
What is VPA and how can I use it to make payments?
VPA is a Virtual Payment Address that lets you make and receive UPI payments. Think of your VPA as your banking email address.
You can send money to, or request money from anyone, with just their VPA. It’s instant, free, and it doesn’t matter which bank they use.
Click on 'BHIM UPI' present in ‘Pay & Transfer’ section or 'Banking' section of the Kotak Mobile App
In the 'BHIM UPI' menu, navigate to 'Send Money'
Select your mode of Payment – 'Pay to VPA' or 'Pay to Account'
Kotak 811 Lite
What is Kotak 811 Lite?
You do not want to use Aadhaar for opening your account
You did not receive OTP on your Aadhaar registered no. or do not have mobile no. registered with Aadhaar
Shop using Kotak’s in-app mall KayMall, recharge and make bill payments online
Shop online, pay bills, recharge through the Virtual Prepaid Card or use ‘Scan & Pay’ to pay across lakhs of merchants across the country.
The aggregate of all credit in this account should not exceed Rs.5,000 in a calendar month and Rs.1.2 lakh in a financial year
The maximum amount you can keep in this account at any given point of time is Rs.5,000
IMPORTANT: Please ensure that you complete your Full KYC within 180 days from account opening to enjoy uninterrupted services at all times.
If Full KYC is not completed within 180 days from account opening, your account will be blocked from transactions. However, you would still be able to complete your Full KYC and resume banking easily.
If Full KYC is not completed within 365 days from account opening, your account will expire permanently with no possibility of reactivation.
Are there any restrictions on the transactions allowed for Kotak 811 Lite?
Outward fund transactions for Kotak 811 Lite is not available
You can deposit up to Rs.5,000 per calendar month to your 811 Lite account, and hold up to Rs.5,000 in it at a time
The aggregate of all credits in the account in a financial year should not exceed Rs.1.2 Lakh, unless Biometric full KYC process is completed.
Virtual Prepaid Card is available.
Credits are not permitted if Full KYC is not completed within 180 days from the date of account opening.
Lifting these restrictions is easy! Just schedule an appointment so one of our representatives can visit you to complete your Full KYC. To book an appointment, click here
IMPORTANT: Please ensure that you complete your Full KYC within 180 days from account opening to enjoy uninterrupted services at all times.
If Full KYC is not completed within 180 days from account opening, your account will be blocked from transactions. However, you would still be able to complete your Full KYC and resume banking easily.
If Full KYC is not completed within 365 days from account opening, your account will expire permanently with no possibility of reactivation.
What happens to my Virtual Prepaid Card after I complete Full KYC for my 811 Lite?
Your 811 Virtual Prepaid Card will be blocked and replaced by a new Kotak 811 Virtual Debit Card
You can access your Virtual Debit Card from the same 811 widget present in the Mobile Banking App
The new Virtual Debit Card will have no transaction limits
You can also request for a physical card for ATM withdrawals and offline Point Of Sale (POS) transactions via the Virtual Debit Card tab by tapping on ‘GET ONE NOW’
Are there any limitations of Kotak 811 Lite account?
You can transact and add up to Rs.5,000 in a month and Rs.1,20,000 per year
It is a 0 interest account
Outward fund transfer is not available
Physical Debit Card is unavailable
Cheque Book is unavailable
UPI Transactions are unavailable.
Customers can’t do banking transactions through net banking
There are no such limitations in a Full KYC Kotak 811 account.
How do I book an appointment to convert my Kotak 811 Lite to a full-fledged Kotak 811 savings account?
Log in to the Kotak Mobile Banking App
Visit the ‘811’ section
Tap on ‘Book an Appointment” to fix an appointment with our bank representative for getting your Full KYC done.
One of our executives will visit you to complete the in-person Full KYC verification. To book an appointment, click here
Appointment and field verification related
How can I convert my account to Full KYC Account?
KYC at your Doorstep:
Log in to the Kotak Mobile Banking App
Visit the ‘811’ section
Tap on ‘Book an Appointment” to fix an appointment with our bank representative for getting your Full KYC done.
One of our executives will visit you to complete the in-person Full KYC verification.To book an appointment, click here
You can also give a missed call to 02233067171 and complete Full KYC process. Bank representatives will get in touch to help you with the process.
Visiting the Bank Branch:
If you don’t want to schedule a Full KYC appointment, you can walk into a Kotak Mahindra Bank branch to complete your Full KYC process. To locate your nearest Kotak Mahindra Bank Brach, click here
Process
Documents needed
Verification with Aadhaar Card
Biometric Authentication. No other documents required.
Verification without Aadhaar Card
Image PAN card and a communication address proof ( Passport, Voter’s ID and driving license*)
Full KYC can be done at your communication address only.
Will I receive a confirmation call about my appointment?
One of our customer executives will call you to confirm the time of visit and your address of visit.
Can I reschedule the appointment?
Yes, you can reschedule via mobile banking app. Just book an appointment for your revised date.
Your customer executive missed my appointment. What do I do?
We’re really sorry about the inconvenience. We’ll speak to our executive to figure out why this happened. In case you wish to book your appointment again, click here or give a missed call to 02233067171.
Could you explain the verification process to me?
Process
Documents needed
Verification with Aadhaar Card
Biometric Authentication. No other documents required.
Verification without Aadhaar Card
Image PAN card and a communication address proof ( Passport, Voter’s ID or Driving License*)
Full KYC can be done at your communication address only.
Do I need to carry my Aadhaar card, PAN card or any other documents?
You don’t need to carry any documents for verification process with Aadhaar. However, for verification process without Aadhaar card, customers have carry their original PAN card and one of the communication address proof (Passport, Voter’s ID or driving license*).
I cannot meet your customer executive in person. Can I still open an 811 account with you?
You would need to complete your in-person KYC verification to enjoy all benefits of your 811 Digital Bank account. We therefore request you to choose a time and date convenient to you, so we can finish this process quickly and easily.
PIN setup related
What is an MPIN and why do I need to set one?
An MPIN is a Mobile Banking Personal Identification Number. You will need your MPIN to login to the Mobile Banking App to transact and manage your Kotak 811 Account.
How do I create my MPIN?
When you use the Kotak app to create an 811 account, you’ll be able to create a 6-digit MPIN of your choice during the account opening process.
What if I forget the MPIN? How can I create again?
Open your Kotak 811 & Mobile Banking App
Click on ‘Forgot MPIN’
Fill your personal details such as your date of birth, mother’s maiden name etc
Add a new 6-digit MPIN
Confirm your new MPIN
How do I create a PIN for my Virtual Debit Card*?
Log into your Kotak Mobile Banking App
Click on ‘Service Requests’
Under the ‘Debit Card’ section, you’ll see an option to ‘Regenerate PIN’.
* - Unfortunately, we can’t offer Virtual Debit Card to Kotak 811 Lite customers.
How do I set password for my Net Banking*?
You can use your Virtual Debit Card credentials to register for Net Banking. You’ll need your card number, expiry date, CVV and PIN.
* - Unfortunately, we can’t offer Net Banking to Kotak 811 Lite customers. To use our Net Banking services, please upgrade to a full-service 811 account by verifying your KYC details.
Account Closure related
Does my 811 Lite/ 811 Limited KYC account have a validity?
As per RBI guidelines, your Kotak 811 Lite / Limited KYC Account has a validity of 1 year.
If you haven’t completed these formalities, your account will need to be closed at the end of a year (Year is calculated from the date of opening of the 811 Lite, 811 Limited KYC account).
IMPORTANT: Please ensure that you complete your Full KYC within 180 days from account opening to enjoy uninterrupted services at all times.
If Full KYC is not completed within 180 days from account opening, your account will be blocked from transactions. However, you would still be able to complete your Full KYC and resume banking easily.
If Full KYC is not completed within 365 days from account opening, your account will expire permanently with no possibility of reactivation.
How can account closure be avoided and I can continue to operate the account?
It’s easy. All you need to do is schedule an appointment to meet us once to complete your KYC formalities. One of our bank representatives will visit you at your preferred location. It will just take a few minutes to complete your Full KYC formalities and you can continue to enjoy uninterrupted banking on your 811 Account.
Click here to schedule an appointment through Kotak Mobile Banking App.
You can also give a missed call to 02233067171 and complete your Full KYC process. Bank representatives will get in touch to help you complete the Full KYC process.
In case of account closure, how will the balance of my 811 account be remitted to me?
811 Limited KYC Account:
If you have not completed the full KYC of your account within the stipulated time period, the account will be closed. Once closed, the balance amount will be sent to your registered communication address via Demand draft within 30 days post closure of your account.
811 Lite Account:
The balance in the 811 Lite account can be utilised however you will not be able to top up the balance in the account as credit freeze will be applicable in the account.
Once my 811 account is closed, can I re-apply for another 811 account?
Unfortunately, once your 811 account is closed, you won’t be able to reactivate it or open a new 811 Account.
You can open a different savings account by visiting the nearest bank branch or requesting our bank representative to visit you.
Charges related
What are the transaction charges in Kotak 811?
Most of the services provided to Kotak 811 customers are free such as online fund transfers, account opening, full KYC etc. However, some of the transactions carry a charge as per the Genral Schedule of Features & Charges (GSFC).Click here to know more.
I did not maintain an average minimum balance. Will I be charged?
Kotak 811 Lite, Kotak 811 Limited KYC account and Kotak 811 Full KYC account are zero balance accounts. Hence, there is no need to keep a minimum balance.
However, Kotak 811 Edge Account requires you to maintain minimum Average Monthly Balance of Rs.10,000. Please Click here to know more about the charges on non-maintenance of the Average Monthly Balance.
Will I be charged for fund transfer?
Online fund transfer using RTGS, NEFT, & IMPS, bill/ merchant payments using UPI^ are free.
Fund transfer using UPI or through branches are charged as per GSFC.Click here to view the GSFC.
^UPI merchant payments are free.For UPI fund transfer charges refer the General Schedule of Features and Charges (GSFC).click here
Will I be charged for debit card or ATM transactions?
Virtual Debit Card is free of cost. The charge of the physical debit card will depend on the type of the Debit Card. To know more about transaction charges, refer to the General Schedule of Features & Charges (GSFC).
My ECS has bounced. Will I be charged?
That’s unfortunate. You will be charged as per the current General Schedule of Features & Charges (GSFC). Refer to the ‘ECS/cheque issued and return (due to non-availability of funds)’ category in GSFC.Click here to view the GSFC.
Will I be charged for bank statements and alerts?
Email account statements are free of cost. Physical statement and SMS alerts are charged as per General Schedule of Features & Charges.Click here to view GSFC.
My question isn’t listed here
If you have any other questions speak with any of our bank representatives for assistance. You can reach our customer care centre on 1860 266 0811* (*Local charges applicable).
