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Welcome to the Kotak Bank Customer Service Center. If you are an existing Kotak Bank customer seeking information or wanting to get in touch with us, find all the relevant information on this page..

SMS Banking

  1. SMS Banking is available for registered customers only.
  2. Get latest updates on your account balance, salary credits, large debits, large credits, holding value and much more.
  3. Simply send an SMS to 9971056767 or 5676788 to get the details for following updates:

Banking Accounts

RequestInformationMESSAGE FORMATEXAMPLE
Balance InquiryIf last 4 digits of a/c no. not mentioned - Gives you the balance of upto 10 accounts.BALBAL
If last 4 digits of a/c no. mentioned - Gives you the balance for the specified account number.BAL(space)Last 4 digits of Account Number

BAL 1234

Where 1234 is the last 4 digits of your account number
Last 3 TransactionsGives you the last three transactions in the specified account.   TXN (space)Last 4 digits of Account Number

TXN 1234

Where 1234 is the last 4 digits your Account Number

Last 3 months statement on emailGives you the Last 3 months E-statement on the registered email id.STMT(space)Last 4 digits of Account Number

STMT 1234

Where 1234 is the last 4 digits your Account Number

Statement on email for a particular month in the current financial yearGives you the E-Statement for a particular month in the current financial year on the registered email id.STMT(space)Last 4 digits of Account Number(space)First 3 letters of the month

STMT 1234 JAN

Where 1234 is the last 4 digits your account number,JAN First 3 letters of the month

Statement on email for any particular periodGives you the E-Statement for a particular period of any year on the registered email id.STMT(space)last 4 digits of Account Number (space) for Start period. First 3 letters of the month followed by last 2 digits of the year (space) for End Period. First 3 letters of the month followed by last 2 digits of the year

STMT 1234 FEB13 SEP13

Where 1234 is the last 4 digits your account number FEB13 SEP13 to check the statement on email of your this account from February 2013 till September 2013

Cheque Status InquiryGives you the Cheque Status Whether it is Paid or Unpaid.CHQSTATUS(space)Last 4 digits of Account Number(space) 6 digit cheque no

CHQSTATUS 1234 000512

Where 1234 is the last 4 digits your account number and 000512 is complete cheque number 

New Cheque Book RequestNew Cheque book will be generated and dispatched at the preferred registered address. Cheque book charges, if any, would be applicable as per charge schedule. For charges kindly refer charge schedule.CHQBOOK(space)Last 4 digits of Account Number

CHQBOOK 1234

Where 1234 is the last 4 digits your account number

Mobile App DownloadHelps you to download mobile banking applicationMOBILE

MOBILE

Get My CRN(Customer Relationship Number)Get your CRNs held in different capacities (upto 10) mapped to the same registered mobile numberCRNCRN
Get the CRN of a specific accountCRN(space)Last 4 digits of Account Number

CRN 1234

Where 1234 is the last 4 digits of your account number

Link your AADHAAR to your accountLink your Aadhaar number to your account and get LPG subsidy directly credited to your accountAADHAAR(space)12-digit Aadhaar number(space)last 4 digits of Account Number

AADHAAR 123456789012 5678

Where 123456789012 is your 12-digit AADHAAR Number

5678 is the last four digits of your account number

Mobile RechargeAllows you to recharge any prepaid mobile no.REC (space) Mobile No. (space) Telecom service provider (space) Amount (space) last 4 digits of a/c no.

REC 1234567890 Vodafone 500 1234

Where 1234567890 is your 10 digit prepaid mobile no.

Vodafone-name of your telecom service operator.

1000-amount to be recharged.

1234 -last 4 digits of your account number

DTH RechargeAllows you to recharge any prepaid DTH no.DTH (space) DTH No. (space) DTH service provider (space) Amount (space) last 4 digits of a/c no.

DTH 0987654321 TATASKY 500 1234

Where 0987654321 is your 10 digit DTH no.

Tatasky-name of your telecom service operator.

500-amount to be recharged.

1234 -last 4 digits of your account number

Interbank Mobile Payment Service (IMPS)

Mobile Money Identifier (MMID) Generation/RetrievalTo generate an MMID(Mobile Money Identifier)- a 7 digit code issued by participating banks to their customers for availing IMPS.MMID(space) Last 4 digits of Account Number. MMID 1234

Where 1234 is the last 4 digits of your account number.
MMID Cancellation for an accountTo cancel MMID(Mobile Money Identifier)for an accountMMIDREVOKE(space) 7 digit MMID of your account 

MMIDREVOKE 1234567

Where 1234567 is the 7 digit MMID of your account

MMID Cancellation for all accountsTo cancel MMID(Mobile Money Identifier) for all accountsMMIDCANCEL 

MMIDCANCEL

Blank/no account number mentioned means MMID for all accounts shall be cancelled

MMID ReinstationTo revive/reinstate MMID for a particular accountMMIDREINST(space) 7 digit MMID of your account 

MMIDREINST(space)1234567

Where 1234567 is the 7 digit MMID of your account

OTP generation-IMPS MIP transactionHelps you to authenticate/validate a merchant Induced Payment for an IMPS txnOTP(space)(MMID)(space)Last 4 digits of Customer Relationship Number

OTP 1234567 1010

where 1010 is the last 4 digits of Customer Relationship Number.

Investment Accounts

Know Your Account No.Gives you the Account number of your Investment A/c. MFACCT(space)Last 4 digits of Customer Relationship Number

MFACCT 1010

Where 1010 is the Last 4 digits of Customer Relationship Number

Holding ValueGives you the details of your holding Value in Investment A/c. MFBAL(space)Last 4 digits of Customer Relationship Number

MFBAL 1010

Where 1010 is the Last 4 digits of Customer Relationship Number

Demat Accounts

Know Your Account No.Gives you the Account number of your Demat A/c. DPACCT(space)Last 4 digits of Customer Relationship Number

DPACCT 1007

Where 1007 is the Last 4 digits of Customer Relationship Number

Holding ValueGives you the details of your holding Value in Demat A/c. DPBAL(space)Last 4 digits of Customer Relationship Number

DPBAL 1007

Where 1007 is the Last 4 digits of Customer Relationship Number

Locator

Know the nearest ATMGives information of all Kotak ATM addresses (both offsite and branch) as per postal code providedATM(space)6 digit postal code

ATM 400001

Where 400001 is your 6 digit postal code

Know the nearest BranchGives information of all Kotak Branch addresses as per postal code providedBRANCH(space)6 digit postal code

BRANCH 400001

Where 400001 is your 6 digit postal code

PIN Regeneration

Net BankingGives a confirmed receipt of your Net Banking Password generation that is sent to your registered mailing address.NETPIN(space)Last 4 digits of Customer Relationship Number

NETPIN 1234

Where 1234 is the last 4 digits your Customer Relationship Number

Phone BankingGives a confirmed receipt of your Phone Banknig Password generation that is sent to your registered mailing address.PHONEPIN(space)Last 4 digits of Customer Relationship Number  

PHONEPIN 1234

Where 1234 is the last 4 digits of Customer Relationship Number  

Debit CardGives a confirmed receipt of your Debit Card Password generation that is sent to your registered mailing address.DEBITPIN(space)Last 4 digits of Debit Card Number

DEBITPIN 5678

Where 5678 is the last 4 digits of your Debit Card Number

SME Banking

SMS us and we will call you backSERV (space) CRN Number

Debit Cards

Activation of Debit Card for use at Merchant EstablishmentsHelps to activate debit card to be used at merchant establishmentsPOSACT(space)Last 4 digits of Debit Card Number

POSACT 5678

Where 5678 is the last 4 digits of your Debit Card Number

Deactivate Debit CardAllows you to deactivate your debit card for a temporary period until you wish to reactivateDCBLOCK(space)Last 4 digits of Debit Card Number

DCBLOCK 1234

Where 1234 is the last 4 digits of your debit card number

Activate Debit CardAllows you to activate your debit card when requiredDCUNBLOCK(space)Last 4 digits of Debit Card Number

DCUNBLOCK 1234

Where 1234 is the last 4 digits of your debit card number

Activate International Usage on Debit CardAllows you to activate your debit card for international usage. This option will allow international usage till the expiry date of the card.DCENB(space)Last 4 digits of Debit Card Number

DCENB 1234

Where 1234 is the last 4 digits of your debit card number

Deactivate International Usage on Debit CardAllows you to deactivate your debit card for international usage.DCDIS(space)Last 4 digits of Debit Card Number

DCDIS 1234

Where 1234 is the last 4 digits of your debit card number

Loans

Find APAC No. basis CRN NoGives Loan APAC number basis your Customer Relationship No. (CRN)APAC(space)CRN NO.

APAC 123456789

Where 123456789 is your CRN

Find APAC No. basis Registration NoGives Loan APAC number basis Registration no. of your vehicleAPACRGN(space)Vehicle No.

APACRGN MH01BG6222

Where MH01BG6222 is your Vehicle Registration number

Loan a/c balanceGives EMI outstanding, Charges outstanding and Future Principal as on a dateLOANBAL(space)Application APAC no.

LOANBAL LCV400004840

Where LCV400004840 is your Application APAC number

Next Installment DetailsGives next installment amount and dateLOANEMI(space)Application APAC no.

LOANEMI LCV400004840

Where LCV400004840 is your Application APAC number

Loan amount financedGives loan amount details and maturity dateLOANFIN(space)Application APAC no.

LOANFIN LCV400004840

Where LCV400004840 is your Application APAC number

Loan NOC RequestNo objection request subject to clearance of outstanding dues & PDD details in your account is cleared. Our customer service executive will call you in 2 business working daysLOANNOC(space)APAC no.

LOANNOC LCV400004840

Where LCV400004840 is your Application APAC number

Request for Loan Payment CollectionCustomer is contacted by Customer Care representative LOANPAY(space)APAC no.

LOANPAY LCV400004840

Where LCV400004840 is your Application APAC number

Request for Loan SOASOA is e-mailed within 1 business working day. LOANSOA(space)Application APAC No.(space)EMAIL

LOANSOA LCV400004840 abc123@yahoo.com

Where LCV400004840 is a your Application APAC number                         

Request for Loan Repayment ScheduleRepayment Schedule is e-mailer within 2 business working days. LOANRPS(space)Application APAC No.(space)EMAIL

LOANRPS LCV400004840 abc123@yahoo.com

Where LCV400004840 is your Application APAC number                         

New vehicle loanYou will be contacted by Customer Care representative for a New Vehicle LoanLOANNEW(space)AMOUNT

LOANNEW 100000

Where 100000 is your budgeted loan amount

Insurance RenewalYou will be contacted by Customer Care representative for Insurance renewalLOANINS(space)Vehicle No.

LOANINS MH01BG6222

Where MH01BG6222 is your Vehicle Reg number

Vehicle in possession with bankYou will be contacted by Customer Care representative for purchasing a vehicle in possession with the bankLOANPOS(space)AMOUNT

LOANPOS 100000

Where 100000 is your budgeted loan amount to buy a possessed vehicle from the bank.

Credit Cards

To KnowYour SMSKotak's Reply
Your current amount dueCCBAL < Last 4 digits of your Kotak Credit Card Number >Total outstanding on Kotak Card XX1234 on 31-Jan-2012 18:45 is Rs.10000.00
Your amount due as per last statementCCDUE < Last 4 digits of your Kotak Credit Card Number >Total Due on Kotak Card XX1234 is Rs.10000.00, Min amt Rs.1000.00, due by 17- Feb-2012.
Your last three transactionsCCTXN < Last 4 digits of your Kotak Credit Card Number >Last 3 transaction on Kotak Card XX1234
a) 06-Jan-12 Rs 407.00 DR
b) 07-Jan-12 Rs 867.00 DR
c) 25-Jan-12 Rs 900.00 DR
Your last payment receivedCCPYMT < Last 4 digits of your Kotak Credit Card Number >Payment of Rs.8000.00 received on 14-Feb-2012, subject to realisation.
Your total spends this monthCCSPND < Last 4 digits of your Kotak Credit Card Number >The total retail spends on your Kotak Card in the current bill is Rs 10000.00
Your available credit balanceCCAVBL < Last 4 digits of your Kotak Credit Card Number >Total outstanding on Card No XX1234 on 31-Jan-2012 is Rs.10000.00. Avbl Cash limit is Rs 4000.00. Avbl cr Limit is Rs.20000.00
Your credit card application statusCCAPP < your 13 digit Application Number >You will receive an SMS with details depending on whether your application is approved, declined or in process.

Please Note:

  1. You can send the SMS in either upper case (capital letters) or lower case (small letters) i.e., K BAL and k bal, both will help you to know your account balance.
  2. The SMS commands contain blank spaces which should be kept when sending SMS. There are 2 blank spaces; one after 'K' and the other after the code say BAL.
  3. Please use only the mobile number which has been registered to use the SMS Banking & Alerts facility. For your safety, we will not accept requests from any other mobile number.
  4. PIN regeneration requests will be accepted through SMS; however, new PIN will be sent to your registered communication address via post only.

Disclaimer:

SMS Banking is available for registered customers only.