Phone Banking

1860 266 2666

Local call rates apply

Your nearest Kotak Mahindra Bank branch is on your phone.
Your 24-hour Customer Contact Centre offers you personalised service round the clock. Simply call us whenever you need to access your Bank.

  1. Quick and easy access anywhere, anytime
  2. PIN based security - High security feature ensures your account is secured with a 6 digit Phone Banking Personal Identification Number (PIN) which can also be changed anytime
  3. Interactive Voice Response System (IVRS) - A quick and easy self-service option bringing banking to your fingertips
  4. Customer Care Officers available 24 x 71


1Conditions apply: Phone Banking Service for Loans is available Monday to Friday 9:00 AM to 6:00 PM excluding holidays.

  • Savings account, Term Deposit, Current Account, Demat Account, Loans, Investment and Credit Cards customers can avail Phone Banking service with Kotak Mahindra Bank.
  • Should be registered for Phone Banking

Call Us

Helpline Numbers

1860 266 2666***

Credit Card
Helpline Numbers

1860 266 2666***

Helpline Numbers

+91 22 6600 6022

When dialing from abroad the banking and credit card numbers will not get connected and to call our customer service from any country outside India please use either the 24 hour abroad helpline number which is chargeable* or the below 24 hour country specific toll free numbers.

NRI Customers and Kotak Multi Currency World Travel Card customers can call the following respective toll free numbers for each country: USA - 1855 365 6767, AUSTRALIA - 001180044990000, HONG KONG - 00180044990000, U. K. - 0080044990000, CANADA - 18557684020, SINGAPORE - 8001013054

The banking and credit card helpline numbers are for Indian customers only. These numbers are available 24-hour #pan India.

For 811 customers: Customer Care Centre is available between 9:30am to 6:30pm from Monday to Saturday on all working days

You are advised to dial the Helpline number 1860 266 2666. Alternatively you can also call us on the following local phone banking numbers **
To find the local phone banking numbers, please select a city :

* Charges are payable as per the service provider in the respective country or location.

** For Top 8 cities only. Availability of Service is dependent on your service provider.

*** Local Call Rates Apply

# Only during Business hours for Corporate Bank customers.

Please Note

  • Personal Loans & Home Loans are offered in selected locations only
  • The call centre for Personal Loan and Home Loan is operational between 9:00 am and 6:00 pm.

PIN Security

Accessing Phone Banking is easy. All you are required to do when you call us, is to enter your Customer Relationship Number followed by the '#' key. Validate it by entering your 6 digit Phone Banking PIN. This enables higher security for your transactions.

Please ensure that Phone Banking PIN is known to no one but you.

Once done successfully, you will be able to speak with our Customer Care Officer who will be glad to assist you.

PIN Change

If you are a first time caller, you will prompted by the system to change your Phone Banking PIN to one of your choice, after you've been successfully identified by the system. We request you to change your PIN accordingly to help ensure that your account information is not available to anyone but you.

Additionally, you have the option of changing your Phone Banking PIN directly, at your convenience, by dialing "6" on our Main Menu when you call us.

PIN Generation / Regeneration

For all our customers who haven't had the opportunity to register themselves for Phone Banking, or those who've have forgotten the Phone Banking PIN allocated to them, our Customer Care Officers will be glad to assist you. You can generate Phone Banking PIN yourself on the IVR.

Non-usage of TPIN for more than 720 days

If you have not used your Phone Banking PIN for more than 720 days, your Phone Banking access is blocked automatically in the interest of account security. To get access to Phone Banking, you need to call us from your mobile number registered with the bank and speak to our Customer Care Officers, who will be glad to assist you.

A simple registration process lets you be in control of your account from around the world on phone through Kotak Phone Banking.

Step 1:
Download Channel Access Request form (CAS)

Step 2:
Complete CAS form

Step 3:
Submit it through ATM, Branch or post

  • Drop-box placed in Bank branches / ATMs

Find Kotak Bank ATM / Branch

  • Send the form through ordinary post to:
    Customer Contact Centre,
    Kotak Mahindra Bank Ltd.,
    Post Box Number 16344,
    Mumbai 400 013


  1. Get your account details - balance, account activity, un-cleared funds and cheque status
  2. Know latest interest and exchange rates
  3. Request a cheque book and account statements
  4. Open a term deposit or get details of all your term deposits
  5. Request for fund transfer1
  6. Pay your bills through bill pay facility
  7. Place stop cheque payment instructions
  8. Register for Net banking

Phone Banking for Credit Card holders:

  1. Get  your Credit Card account details - your outstanding balance, Transactions, account activity and Payment status
  2. Pay your Kotak Credit card dues online
  3. Request for account statements
  4. Request for EMI, Balance Transfer and Personal Loans on your credit card#

Phone Banking for Demat account holders:

  1. Get your transaction or holding details
  2. Request for a Demat transaction or holding statement

Phone Banking for Investment account holders:

  1. Get your account and transaction details
  2. Purchase / Redemption of Mutual Fund units
  3. Check the status of your purchase and redemption requests
  4. Current NAV details of your investments
  5. Request a statement of account

Phone Banking for Loan account holders:

  1. Enquire on your loan account and outstanding
  2. Request for repayment schedule or Interest Certificate


1Conditions apply. You can give us financial instructions through our Phone Banking service based on your account operating mandate, i.e. if you have a single or unconditional signing authority on your account, you can transact on your accounts through the phone

#Conditions apply

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