Your nearest Kotak Mahindra Bank branch is on your phone. Your 24-hour Customer Contact Centre offers you personalised service round the clock. Simply call us whenever you need to access your Bank, at no extra cost!
PIN based security – High security feature ensures your account is secured with a 6 digit Phone Banking Personal Identification Number (PIN) which can also be changed anytime
Interactive Voice Response System (IVRS) – A quick and easy self-service option bringing banking to your fingertips
Customer Care Officers available 24 x 71
1Conditions apply: Phone Banking Service for Loans is available between 9:30 AM and 6:30 PM, Monday to Friday.
Savings account, Term Deposit, Current Account, Demat Account, Loans, Investment and Credit Cards customers can avail Phone Banking service with Kotak Mahindra Bank.
Should be registered for Phone Banking
Banking Helpline Numbers
1800 102 6022
Credit Card Helpline Numbers
1800 102 6022
Abroad Helpline Numbers
+91 22 6600 6022
When dialing from abroad the toll free banking and credit card numbers will not get connected and to call our customer service from any country outside India please use either the 24 hour abroad helpline number which is chargeable* or the below 24 hour country specific toll free numbers.
NRI Customers and Kotak Multi Currency World Travel Card customers can call the following respective toll free numbers for each country: USA - 1855 365 6767, AUSTRALIA - 001180044990000, HONG KONG - 00180044990000, U. K. - 0080044990000, CANADA - 18557684020, SINGAPORE - 8001013054
The banking and credit card helpline numbers are for Indian customers only. These numbers are toll free** and available 24-hour #pan India.
Alternatively, you can call us on the following local phone banking numbers**
To find the local phone banking numbers, please select a city :
* Charges are payable as per the service provider in the respective country or location.
** Availability of Service is dependent on your service provider.
# Only during Business hours for Corporate Bank customers.
Personal loans & Home loans are offered in select locations only
The call centre for Personal Finance and Home Finance is operational between 9:30 am and 5:30 pm.
Accessing Phone Banking is easy. All you are required to do when you call us, is to enter your Customer Relationship Number followed by the '#' key. Validate it by entering your 6 digit Phone Banking PIN. This enables higher security for your transactions.
Please ensure that Phone Banking PIN is known to no one but you.
Once done successfully, you will be able to speak with our Customer Care Officer who will be glad to assist you.
If you are a first time caller, you will prompted by the system to change your Phone Banking PIN to one of your choice, after you've been successfully identified by the system. We request you to change your PIN accordingly to help ensure that your account information is not available to anyone but you.
Additionally, you have the option of changing your Phone Banking PIN directly, at your convenience, by dialing "6" on our Main Menu when you call us.
PIN Generation / Regeneration
For all our customers who haven't had the opportunity to register themselves for Phone Banking, or those who've have forgotten the Phone Banking PIN allocated to them, our Customer Care Officers will be glad to assist you. You can generate Phone Banking PIN yourself on the IVR.
Non-usage of TPIN for more than 8 months
If you have not used your Phone Banking TPIN for more than 8 months, your Phone Banking access is blocked automatically in the interest of account security. To get access to Phone Banking, you need to call and speak to our Customer Care Officers, who will be glad to assist you.
Send the form through ordinary post to: Customer Contact Centre, Kotak Mahindra Bank Ltd., Post Box Number 16344, Mumbai 400 013
Get your account details - balance, account activity, un-cleared funds and cheque status
Know latest interest and exchange rates
Request a cheque book and account statements
Open a term deposit or get details of all your term deposits
Request for fund transfer1
Pay your bills through bill pay facility
Initiate standing instructions or place stop cheque payment instructions
Register for Net banking
Phone Banking for Credit Card holders:
Get your Credit Card account details - your outstanding balance, Transactions, account activity and Payment status
Pay your Kotak Credit card dues online
Request for account statements
Request for EMI, Balance Transfer and Personal Loans on your credit card#
Phone Banking for Demat account holders:
Get your transaction or holding details
Request for a Demat transaction or holding statement
Phone Banking for Investment account holders:
Get your account and transaction details
Purchase / Redemption of Mutual Fund units
Check the status of your purchase and redemption requests
Current NAV details of your investments
Request a statement of account
Phone Banking for Loan account holders:
Enquire on your loan account and outstanding
Request for repayment schedule or Interest Certificate
1Conditions apply. You can give us financial instructions through our Phone Banking service based on your account operating mandate, i.e. if you have a single or unconditional signing authority on your account, you can transact on your accounts through the phone