Management Co. Ltd. Kotak Securities Ltd.
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Kotak and ItzCash Card present a multi-purpose reloadable prepaid card for Corporates. It is a convenient, efficient and secure way of managing corporate expenses. The card can be used countrywide on Visa network.
A Prepaid Card is a financial instrument which can be preloaded with a designated amount in Rupees for subsequent use as per Cardholder's requirement. It empowers the customer and provides him control and convenience to use the card securely at online merchants, retail merchants (equipped with a point of sale terminal) and at ATMs once the customer fulfills general conditions while applying for the card.
With your Prepaid Card you can:
Prepaid Card can be reloaded Maximum reloadable amount is Rs. 10,000 or Rs. 1,00,000 (basis type of card and balance on the card).
To check the balance amount on your card
Easy Rail Ticket booking:
Other online payments:
For websites other than ItzCash:
At any merchant establishment do not let the merchant manually enter the card details on the POS (point of sale) as the payment will not go through. Always ensure the merchant swipes the card on the POS (point of sale terminal). Do not use the card for temporary transactions. If the same has been done, please ask the merchant to use the same authorization code for final settlement to avoid double debit.
If you try to purchase an item of greater value than your card balance, your transaction will be declined.
If you want to cancel a purchase contact the merchant, who will raise a reversal against the charge slip which has been generated. It will take 2 days for the amount to reflect on your card, once the merchant raises the reversal. The merchant can raise a reversal within 30 days from the date of Merchant receiving the cancellation request. Contact your merchant for specific details. If you wish to discuss a disputed or declined transaction, you may contact ItzCash Call Centre at 07666155220.
To know the detailed process of disputing transaction, contact the Customer Call Centre on 07666155220.
If you do not use your Prepaid Card for a period of 6 months, inactive charges of Rs. 25 shall be applicable.
No, Prepaid Card can only be used within India. No foreign currency transactions are permitted.
You will receive an SMS alert on the registered mobile number for all Debit and Credit transactions.
Please contact the Customer Call Centre at 07666155220.
If you have lost or misplaced your Prepaid Card, you can hotlist (block) the card by calling the Customer Call Centre at 07666155220.
To ensure your Prepaid Card is genuine, look for the Visa hologram on the reverse of the card. Kindly ensure that when you purchase the Prepaid Card, the packaging is not tampered.
CVV code is a card verification code. It is a 3 digit code on the back of your Prepaid Card.
There are special types of transactions that you should know about.
IRCTC Railway Booking Transaction - IRCTC Railway Booking Transaction shall charge extra "Service Fee" to make online e-ticket booking. So make sure that your card has additional balance other than actual e-ticket cost to pay the service fee.
Restaurants - While signing the "Bill Receipt", if you have mentioned the tip amount on the bill receipt then additional tip amount will get debited from your card along with actual bill amount. Make sure you have enough funds to cover any added TIP.
Surcharge at petrol pumps* - Charges would be at the rate of 2.81% of the bill amount or Rs.10, whichever is higher. Service tax will be as applicable.
*Surcharges are subject to change.
(Other websites where you make utility bill payments will ask for a service fee as well.)
Verified by Visa is a service developed by Visa that gives you added security when you shop online with your Prepaid Card. Verified by Visa provides you with a password to protect your online transactions just like you use your PIN at the ATM, giving you an added assurance that only you can use your Prepaid Card to make purchases over the internet.
Once your card is activated with the Verified by Visa service, your card number will be recognized whenever you make an electronic payment. Enter your Kotak - ItzCash Card Number and the online store will connect with ItzCash to check whether your card is secured with Verified by Visa. After you provide your card details online, you will be redirected to the authorization page to specify your Verified by Visa authentication details. Your identity will be verified. ItzCash will then confirm your identity to the merchant post and your transaction will get completed. You will get a confirmation once the transaction is processed.
Verified by Visa adds an additional level of authentication for online card transactions on websites. It ensures that only you can use your Visa Card to shop online from the Verified by Visa enabled merchant store / website and proceeds to the payment page.
No, there are no additional charges associated with this service.
In the event of loss of your Prepaid Card, a new card will be issued to you within 7 working days of reporting the loss to Itz Cash Card Limited, after you pay the applicable fee. You can report the loss of your Prepaid Card to our Customer Call Centre at 07666155220.
You may request a new card through your corporate before your existing card expires. The balance amount from your existing card will be transferred to your new card. A reissuance amount will be debited from the available card balance.
For card details, queries or complaints: