Insurance on Debit Cards

1860 266 2666

(24 X 7)

Stay worry-free, your Kotak Debit Card is secure at ATMs and merchant outlets, thanks to the use of 6-digit PIN and chip embedded in your card (applicable for chip Debit Card). As an added security feature, you will receive an instant SMS and email alert on your registered mobile number and email ID for every transaction done using your Kotak Debit Card.

Distinctly, your Kotak Debit Card offers you complimentary insurance. So use your Kotak Debit Card for transactions without worrying about its misuse.

Primary, Supplementary and Add-On Debit Cards are eligible for the insurance cover.

  • Lost Card Liability

    To cover for transactions at merchant outlets and online portals on lost / stolen cards as per the limit up to 30 days pre-reporting and 7 days post-reporting. Coverage on Lost Card Liability shall be payable only on PIN based transactions (except for international transactions where PIN is not mandatory). Write to us for details on ATM transactions covered under Lost Card Liability.

    To make a claim, submit the following documents at your nearest Kotak Bank branch:

    • Police Acknowledgement of any kind / First Information Report
    • Letter to bank branch giving details of the issue
  • Purchase Protection

    To cover loss / damage of goods up to 60 days from the date of purchase as per the limit if the goods were purchased using the Kotak Debit Card. Coverage on Purchase Protection shall be payable only on PIN based transactions (except for international transactions where PIN is not mandatory).

    To make a claim, submit the following documents at your nearest Kotak Bank branch:

    • Original invoice giving value of the item(s) stolen
    • Replacement cost / Repair cost details
    • Police Acknowledgement of any kind / First Information Report
    • Final Police Report
  • Lost Baggage Insurance

    To cover for loss of baggage when travelling (where the travel ticket is purchased using Kotak Debit card), to provide for essential personal use items and shopping goods in the lost baggage where bills can be reproduced and the goods were purchased using the Kotak Debit Card; for both, domestic and international travel.

    To make a claim, submit the following documents at your nearest Kotak Bank branch:

    • Copy of Debit Card statement for transaction of items in the lost baggage
    • Original FIR Report to be obtained from the relevant police authority in the event of loss or theft
    • For claims involving jewellery, submit original or certified copies of valuation certificates issued prior to the commencement of the Period of Insurance
    • Copy of the old passport of the customer, if available (In case of loss of passport)
    • Original embassy receipts OR Passport office Receipts for the replacement of Passport (In case of loss of passport)
    • Emergency travel certificate (In case of loss of passport)
    • Copy of the new passport
  • Air Accident Insurance

    To cover for loss of life due to air accident, for domestic and international travel. Air Accident is covered only if the airline ticket(s) are purchased using the Kotak Debit Card. Claim is payable under Air Accident only if the Kotak Debit Card has been used for at least one financial transaction at ATM/ merchant outlet/ online portals, in the last 89 days before the date of mishap.

    To make a claim, submit the following documents at your nearest Kotak Bank branch:

    • Copy of Debit card statement for purchase of airline ticket(s)
    • Original death summary from the hospital (Applicable if death has taken place in hospital)
    • Copy of the death certificate from treating doctor or the hospital authority (Applicable if death has taken place in hospital)
    • Copy of the first information report from police department / copy of the medico-legal certificate (Applicable if death has taken place in hospital)
    • Copy of post mortem examination report (Applicable if death has taken place in hospital)
    • Treating doctor's certificate giving details of injuries (How, when and where injury sustained) OR All relevant treatment papers (Applicable if death has taken place in hospital)
    • Copy of the legal heir certificate, if the claim is for the death of the principle insured

Insurance Offered as per Card type:

Debit Card TypeLost Card Liability (in Rs. lakhs)Purchase Protection Limit (in Rs. lakhs)Lost Baggage (in Rs. lakhs)Air Accident (in Rs. lakhs)
Junior Debit Card1.500.50Not ApplicableNot Applicable
Youth Debit Card1.500.50Not ApplicableNot Applicable
Access India Debit Card1.500.50Not ApplicableNot Applicable
Classic Debit Card1.500.50Not ApplicableNot Applicable
Silk Debit Card1.500.50Not ApplicableNot Applicable
Gold Debit Card1.750.751.0015
Business Class Debit Card1.751.001.0020
Platinum Debit Card2.001.001.0020
Business Power Debit Card2.501.001.0020
Jifi Debit Card2.001.001.0020
Privy League Platinum Debit Card2.001.001.0020
Privy League Signature Debit Card4.001.501.00100
Wealth Management Infinite Debit Card5.001.501.00500

For insurance details on RuPay Debit Card, click here

  • Liability for Lost Card Liability will start from the Date of Dispatch of the card as confirmed by the bank, whereas for all other sections, it will start from Date of Activation of the card (means first POS transaction / cash withdrawal by the cardholder)
  • Insurance provided under the policy shall not be valid for procuring a visa
  • Coverage on Lost Card Liability and Purchase Protection Sections shall be payable only on PIN based transactions (except for international transactions where PIN is not mandatory)
  • Claim Submission to bank to be within a period of 60 days from date of blocking of card
  • Customer to provide Intimation of Claim within 30 days from date of loss / blocking of card
  • For skimming / phishing / counterfeit card / internet banking extensions - reporting to Bank within 60 days from the statement/billing cycle date. However, this above reporting period will not be applicable if the bank can establish with documentary evidence that the information of misuse was known to the customer and he/ she did not take appropriate steps to prudently block or report the card misuse within 24 hours of such knowledge.
  • Further, the policy shall covers losses due to skimming / phishing / counterfeit / internet banking frauds extensions subject to a maximum period of 30 days from date of first fraud.
  • Fraudulent transactions done by person known to the cardholder are specifically excluded.
  • The decision of the Bank in all matters is final and shall be binding on all persons.
  • All disputes arising out of or in connection with this feature shall be subject to the exclusive jurisdiction of the courts in Mumbai.
  • Maximum Trip duration for Emergency Medical expenses is 30 days.

For further queries, write to service.bank@kotak.com

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