Subscriber can raise a grievance:
When a subscriber registers a grievance in the CRA website (www.cra-nsdl.com/CRA/), a unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the call center or through the CRA web-site.
Whenever a subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.