FAQs on Grievance Management

  • What is the process of registering grievance / complaint?
  • How does a subscriber know the status of the grievance lodged by him / her?
  • How does the grievance get resolved?

Subscriber can raise a grievance:

  • Through Call Centre using T-PIN or
  • Through CRA website www.cra-nsdl.com/CRA/ using I-PIN
  • By contacting Kotak Mahindra Bank branch, who can also raise a grievance on his/her behalf
  • By forwarding duly filled G1 Form to CRA

When a subscriber registers a grievance in the CRA website (www.cra-nsdl.com/CRA/), a unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the call center or through the CRA web-site.

Whenever a subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.