FAQs on Account Maintenance

  • Can a subscriber change asset allocation pattern for NPS Account?
  • Can a subscriber change the scheme preference?
  • Can a subscriber change the Pension Fund Manager?
  • Do subscribers get any physical statement for NPS account?
  • Can a subscriber request for a duplicate PRAN Card?
  • Does CRA charge for PRAN Card Re-print?
  • Can a subscriber change / modify in PRAN data?
  • From where the forms for service requests can be obtained?
  • From where a subscriber can view Kotak Mahindra Bank branch details?
  • Can a subscriber view the status of its request of change / modify in PRAN data?
  • How does subscriber get its Statement of Transaction (SOT) on ad-hoc basis?
  • How to apply for duplicate PRAN card?
  • What do I do if I lost my PRAN card?
  • How to change address in NPS account

Yes. A subscriber can request for a change in asset allocation once in a financial year for each of Tier - 1 NPS Account. In case the Subscriber wants to change Asset Allocation, then he / she should submit separate forms for each Tier.

Yes. The subscriber can change the scheme preference once in a financial year. In case the Subscriber wants to change Scheme Preference then he / she should submit separate forms for each Tier.

Yes, subscriber can change the Pension Fund Manager. In case the Subscriber wants to change Pension Fund Manager, then he / she should submit separate forms for each Tier.

Yes. An annual statement containing details of the unit holdings is issued by CRA to subscriber’s registered address within 3 months of the end of every financial year.

Yes. In case of loss or damage of PRAN Card, the subscriber needs to submit a duly filled S2 form to the Kotak Mahindra Bank branch for issuance of duplicate PRAN Card.

Subsequently, the request is processed by CRA and a fresh PRAN Card is printed and sent to subscriber's registered address. This is a chargeable transaction.

Yes, the charge is 50 plus applicable Service Tax. The charge gets deducted by unit cancellation.

Yes. A subscriber can request for change / correction in personal details, nomination details, bank details, reissue of I-Pin/T-Pin/PRAN Card to the Kotak Mahindra Bank branch.

A subscriber can also update his / her photograph and signature by submitting written request to Kotak Mahindra Bank branch.

Please visit any NPS enabled Kotak Mahindra Bank branch or contact your Relationship Manager for advice on such service requests.

Kotak Mahindra Bank branch details are updated on Kotak Mahindra Bank website. Please navigate through the following URL to get details of Kotak Mahindra Bank branches:

http://www.kotak.com/personal-banking/investments-insurance/national-pension-system.html#productTab_3

Yes, subscriber can check with the Kotak Mahindra Branch or can call at CRA's toll free number 1800 222 080 for the status of pending request.

Subscriber can also login to https://cra-nsdl.com/CRA/ using the I-PIN and check the status.

Subscriber can get Kotak Mahindra Bank branch to obtain the account statement. Subscriber can also view / print the SOTs by logging into CRA website www.cra-nsdl.com/CRA/ using the I-PIN.

The subscriber needs to submit a duly filled S2 form to the Kotak Mahindra Bank branch for issuance of duplicate PRAN Card.

Subsequently, the request is processed by CRA and a fresh PRAN Card is printed and sent to subscriber's registered address. This is a chargeable transaction.

In case of loss or damage of PRAN Card, the subscriber needs to submit a duly filled S2 form to the Kotak Mahindra Bank branch for issuance of a new PRAN Card.

A subscriber can request for a change in address once in a financial year for each of Tier - 1 NPS Account. In case the Subscriber wants to change the address, then he / she should submit separate forms for each Tier.

Also, in case of a lost PRAN card the subscriber needs to fill the S2 form for the issuance of a new one.

Apply for NPS with Kotak