Privy League

1860 266 2666

Local call rates apply

Privy League

If you have a grievance, please follow the 4 tiered process below, starting with Level 1.

Online Form

Click here to submit your request online.

 

Email / Net Banking

Email us OR reach us through the Inbox section on Net Banking.

 

Call us

1860 266 2666. (Toll Free)

Click here (If toll free services are not supported by your service provider)

 

Visit us

Click here for the list of our branches.

 

Write to us

Write to us at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai – 400013

Online Form

All fields marked with * are mandatory.

*
*
*
*
*
*
Image CAPTCHA
Enter the characters shown in the image.

For security reasons, please type the characters shown in the image
(they are not case sensitive).

Online Form

Thank you for sharing your details.

We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 1 within 7 working days , please follow either of the below steps.

Click here to send an email to our Service Assurance Centre.

 
Download and fill the grievance form in any of the below languages and send it to the address mentioned on the form.
EnglishHindiMarathiAssamese
BengaliGujaratiKannadaMalayalam
OriyaTamilTelugu 

Online Form

All fields marked with * are mandatory.

You are requested to approach this higher Level 2 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

*
*
*
Image CAPTCHA
Enter the characters shown in the image.

For security reasons, please type the characters shown in the image
(they are not case sensitive).

Online Form

Thank you for sharing your details.

We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 2 within 5 working days, please click here to send an email to our Nodal Officer -
Name: Mr. N. Pohare.
Address: Kotak Infinity, 6th floor, Zone II, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097
E-mail: click here
Telephone No: 022 65237407

Since this is an escalation to Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.


Online Form

You are requested to approach this higher Level 3 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

All fields marked with * are mandatory.

*
*
*
Image CAPTCHA
Enter the characters shown in the image.

For security reasons, please type the characters shown in the image
(they are not case sensitive).

Online Form

Thank you for sharing your details.

We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 3 within 5 working days, please click here to escalate the issue to our Principal Nodal Officer -
Name: Mr. A. Chandna.
Address: Kotak Infinity, 6th floor, Zone II, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097
E-mail: click here
Telephone No: 022 65237407

Since this is an escalation to Principal Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.


Online Form

You are requested to approach this higher Level 4 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

All fields marked with * are mandatory.

*
*
*
Image CAPTCHA
Enter the characters shown in the image.

For security reasons, please type the characters shown in the image
(they are not case sensitive).

Principal Nodal Officer : Mr. A. Chandna.
Address:Kotak Infinity,6th floor, Zone II,Bldg No.21, Infinity Park,General AK Vaidya Marg,Malad (E), Mumbai – 400 097
E-mail :Click Here
Telephone No : 022 65237407

Since this is an escalation to Principal Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.

Online Form

Thank you for sharing your details.

We would respond to you within 5 working days.

In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman

Online Form

You are requested to approach this higher Level 5 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

All fields marked with * are mandatory.

*
*
*
Image CAPTCHA
Enter the characters shown in the image.

For security reasons, please type the characters shown in the image
(they are not case sensitive).

Online Form

Thank you for sharing your details.

We would respond to you within 5 working days.