NRI Banking

1860 266 2666

(24 X 7)

NRI Banking

If you have a grievance, please follow the 4 tiered process below, starting with Level 1.

 

Online Form

Click here to submit your request online.

 
 

Email / Net Banking

Email us at service.bank@kotak.com OR reach us through the Inbox section on Net Banking.

 
 

Call us

1860 266 2666. (24x7)

Click here (If toll free services are not supported by your service provider)

 
 

Visit us

Click here for the list of our branches.

 
 

Write to us

Write to us at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013


Online Form

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Online Form

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We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 1 within 7 working days , please follow either of the below steps.

Click here to send an email to our Service Assurance Centre.

 
Download and fill the grievance form in any of the below languages and send it to the address mentioned on the form.
EnglishHindiMarathiAssamese
BengaliGujaratiKannadaMalayalam
OriyaTamilTelugu 

Online Form

You are requested to approach this higher Level 2 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

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Online Form

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We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 2 within 5 working days, please click here to send an email to our Nodal Officer Mr. V. Kaushal.

Online Form

You are requested to approach this higher Level 3 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

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Online Form

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We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 3 within 10 working days, please click here to escalate the issue to our Principal Nodal Officer Mr. A. Chandna.

Online Form

You are requested to approach this higher Level 4 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

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Online Form

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We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 4 within 5 working days, please click here to escalate the issue to our Internal Ombudsman.
In case your grievance does not get resolved at the Bank Level within a month, please write to the
Banking Ombudsman

Online Form

You are requested to approach this higher Level 5 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

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Enter the characters shown in the image.

For security reasons, please type the characters shown in the image
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Online Form

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We would respond to you within 5 working days.