Loans & Overdrafts

1860 266 2666

(24 X 7)

Loans and Overdrafts

If you have a grievance, please follow the 4 tiered process below, starting with Level 1.

 

Online Form

Click here to submit your request online.

 
 

Email

 

Call us

1800 209 5600. (Toll Free)

From Monday to Saturday between 9:30 a.m. to 6:30 p.m.


Online Form

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Online Form

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We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 1 within 7 working days , please follow either of the below steps.

Click here to send an email to our Service Assurance Centre.

 
Download and fill the grievance form in any of the below languages and send it to the address mentioned on the form.
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Online Form

You are requested to approach this higher Level 2 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

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Online Form

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We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 2 within 5 working days, please click here to send an email to our Nodal Officer Mr. Deepak Goel.

Online Form

You are requested to approach this higher Level 3 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

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Online Form

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We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 3 within 5 working days, please click here to escalate the issue to our Principal Nodal Officer Mr. A. Chandna.

Online Form

You are requested to approach this higher Level 4 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

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Online Form

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We would respond to you within 5 working days.

If you have not received a satisfactory response at Level 4 within 5 working days, please click here to escalate the issue to our Internal Ombudsman.
In case your grievance does not get resolved at the Bank Level within a month, please write to the
Banking Ombudsman

Online Form

You are requested to approach this higher Level 5 with a previous Service Request Number on which the bank did not respond to your satisfaction.This is to ensure that you get correct resolutions faster.

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Online Form

Thank you for sharing your details.

We would respond to you within 5 working days.