Cards
FAQS

FAQS

Things to know before you apply
Priority Pass with Kotak Platinum Debit Card

1. What is Priority Pass?

Priority Pass is the world's largest independent airport VIP lounge program. It gives you the access to 600 lounges, literally from Aberdeen to Zurich and at over 300 airports in between.

2. Do I have to pay to access the lounge with Priority Pass?

No access charge for visit by the primary card holder. However you will have to pay for every guest visit.

3. Which are the airport lounges which accept Priority Pass?

It gives you access to 600 lounges, at over 300 airports and in more than 100 countries. Visit http://www.prioritypass.com/Lounges/index.cfm for the entire list.

4. What can I expect from a lounge?

Peace. Space. Comfort. Why not avail of all?

  • Refreshments
  • Get refreshments served at the lounge, so you don't have to queue up for expensive airport food.

  • Rejuvenate before you Travel
  • Get a chance to relax before taking the flight. Or if you wish you can use the lounge business facilities to catch up on work and stay in touch with the office.

  • Benefits
  • Avail the use of phones, fax machines, internet, even conference rooms in the lounge area.

5. I normally travel business class anyway so why would Priority Pass be of use to me?

Many major airlines have their lounge facilities which are available at select destinations only. Priority Pass offers you access to over 600 lounges with facilities & an experience unmatched by any airline lounge.

Although most of the major airlines will have their own lounge facilities at many of their destinations, this is not always guaranteed. And it is usually at the less popular destinations where an airline lounge does not exist that you need one most! Priority Pass is a great back-up in such circumstances.

6. My membership of Frequent Flyer programs gets me into lounges so why do I need Priority Pass?

As membership of Frequent Flyer programs continues to grow, many airlines are becoming more restrictive with lounge access. And remember it's not always possible to fly with your preferred airline. Priority Pass lounges don't have such restrictions and it doesn't matter which airline you are flying with.

7. What if I am traveling with a colleague / family member / friend who isn't a member of Priority Pass?

Your Priority Pass enables you to invite guests to the lounge. While, as a member no access charge is applicable on your visit, the guest visit will be charged to your Kotak Platinum Debit Card.

8. Can I use lounges even when I'm not traveling on business?

Of course. But if you are traveling with your family, please note that some lounges, particularly in the UK, do not allow access for children less than 12 years of age.

9. Can I use the lounges irrespective of the airline I am flying with?

Yes. All lounges listed in Priority Pass Directory are open to all members, irrespective of the airline you fly with.

10. How long can I expect to wait for my Priority Pass card?

Once we receive your application you can expect to receive your Priority Pass welcome kit within 15 working days.

11. What happens if I forgot to carry my Priority Pass card with me and I want to visit a lounge?

Unfortunately unless you can produce your membership card the lounge staff will not be able to give you access. It is therefore important to always carry your Priority Pass membership card with you.

12. How does the Priority Pass work at the airport lounge?

  • Look for the Priority Pass signage / logo.
  • Present your Priority Pass to the lounge personnel
  • The Priority Pass will be swiped through a terminal and a slip will be given to you
  • You will have to sign the slip, give one copy to the lounge personnel and retain the other copy with you

13. What are the charges for availing of the Priority Pass?

Currently issuance charge for Priority Pass is Rs. 2,000 / Year.

14. What are the guest charges if I want to take somebody else with me to the airport lounge?

Guest Charges are available at www.prioritypass.com

15. For how long is the Priority Pass valid?

Priority Pass is valid for 1 Year.

16. How do I renew the Priority Pass?

You need to fill Priority Pass application form, available at any of the Kotak Mahindra Bank Branch

17. What should I do if my Priority Pass is lost or damaged?

Immediately call Kotak Mahindra Bank 24 hour Customer Contact Centre and report the loss of your Priority Pass.

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