Airtel Mobile Services

Service Coverage: Andhra Pradesh, Delhi (NCR), GOA, Gujarat, Haryana, Karnataka, Kolkata, Madhya Pradesh, Mumbai, Maharashtra, Punjab, Tamil Nadu.

Details Required: Please complete all details as requested for on the screen carefully and as per the latest bill received from Airtel. A sample bill is shown on the screen for reference.

  • Mobile Number: Airtel mobile number.

  • Account Number: This is the unique number allotted to you by Airtel . This is the 13 character ID and can contain hyphen(-).

  • Bill Number: Please ensure this is the latest bill (Applicable for Delhi, Mumbai).

  • Invoice Number:  Please ensure this is the latest bill. (Applicable for Kolkata).

  • Bill Date: Please enter date in dd/mm/yyyy format. (Applicable for  Gujarat, Karnataka, Maharashtra).

  • Due Date: Please enter date in dd/mm/yyyy format. (Applicable for Gujarat, Karnataka, Mumbai, Maharashtra).

  • Bill / Payment Amount: You can pay more or less than the bill amount, as Airtel accepts part payments. In case of excess payments or part payments, Airtel will adjust the payment against future bills. However please note that the partial payment does not guarantee the continuity of service by the service providers; depending upon the factors like your credit limit etc they can disconnect the service at their discretion.

Billing Frequency: Airtel currently has a monthly billing cycle.

 Payment of someone else's bills: You can pay someone else's bill. However, to do so you will need to enter the above details of the person whose Airtel bill is to be paid.

Proof of Payment: For all payment made using Kotak Direct Pay and Payment Gateway services, you will get a confirmation screen showing details of the payments made. Additionally in your Statement of Accounts, all online utility payments will reflect. For example a payment of Rs 1254.36 towards a telephone No. 9892112345 to Airtel Mumbai on 15th of December 2004, will appear as -  <<15/12/2004  DPAirtelM(M) 9892112345 xxxxxxxxxx  Rs 1254.36>> where xxxxxxxxxx is the unique Bank reference no. that will display on your payment confirmation screen.

Disputes: In case of any disputes that you may have relating to the amounts billed to you, you will need to contact Airtel directly. We will however definitely assist you in every possible manner to provide you with information on the payments that you have made.

Processing Time: We are responsible for ensuring that the payment as made by you using Kotak Direct Pay is sent to Airtel by the next working day for all payments received before 5 pm on working days. However the time taken for your payment to reflect with Airtel is dependant on time taken by Airtel to process the payment. It is advisable that you pay using Kotak Direct Pay, only your latest bill, at least 2 working days before the due date as mentioned in your bill.

 Charges: At present we are offering this service of making utility payments online absolutely free as a value added service for all our customers.